Contact EBTH Support

by Morganbugaloo

I have won 3 items on EBTH and haven’t had a single one turn out right. The first 2 were a matching set that were listed as Amethyst, evaluated by a GIA graduate gemologist. When I got them in I could tell they were not amethyst, I’m not a gemologist but I am a diamontologist working with gemstones everyday and could tell it wasn’t reflecting right. I took the set to my jewelers where they confirmed they were actually treated quartz, a big value difference! Months later I gave this app one more shot, I won a pendant and was charged an extra fee for it to be expedited- then I had to reach out a week later when it had not been expedited or even shipped, and then again two weeks later when the person assisting me never followed up as promised. They LOST my purchase and waited until I complained two times three weeks later to refund me. Allegedly they’ll let me know if they find it but I’m not holding my breath. Save your money and go to a real jewelry store!

by C.Hux

I had three great purchases with EBTH, but will not use it after my last two. Their images are heavily edited; I’ve had two rugs arrive that were drastically different looking than in their pictures. The written description of the conditions are intentionally vague. In my most recent purchase, EBTH went so far as to show two separate images of the leather binding on the back of the rug (one corner and one cropped bit along an edge) appearing to be in perfect condition; upon receipt it is actually coming completely undone on two corners and shows when flat on the floor.

EBTH’s customer service failed to address their intentionally deceptive listing and told me that “the edge support tape is not integral to the rug and would be a very simple repair.”

I will not be shopping with them again, personally or professionally. I would urge others to shop with caution, especially for rugs or anything fabric.

*** In response to the developer, I have already spoken with your customer service department and was advised that there is nothing they can or will do. I, and I think everyone who is buying estate sale goods, understand that I am purchasing items that are used. The issue is not the use, it is the manner in which they are presented to be appear in much better condition than they actually are upon delivery.

For anyone who would like to see what I am talking about, I’ve posted a review on Yelp with pictures. ***

by Nutrientyeti

The app and website as a service work quite well, design is intuitive and easy to use. However as a customer it was less of a good experience. I will pass along to anyone who reads this that regardless of the terms EBTH uses in an item description such as vintage, old, or reference to dates (ex 1902) consider anything posted to be a reproduction or potentially modified. I encountered this scenario and upon further research found what appears to be the same items being resold every few months using this type of terminology. Odd as EBTH states these are individual and family collections so not sure how all inventory is truly sourced. After a number of emails with a customer associate the conclusion is regardless of the description unless EBTH declares it “original” you cannot get and they will not offer much resolution at least in my scenario. A good buyer beware reminder for me but also any future users.