Contact Fair Support

by Mikeh1996

FIRST OFF every time I get in contact with customer service it takes 30 minutes to an hour just to be told they can caress that information and I’d have to call a new department. Then when you call the new department they don’t have the access and no body really seems to know what they’re doin. You just get pushed off as if your not paying 800+ a month for a car with issues around every corner. I returned my car and am currently trying to get a new one but the app is bugged and I can’t proceed with a new application, after they apparently fixed it with a new update. No one knows what’s going on and can’t seem to do anything to fix my problems all. Every customer service rep I’ve spoken to has been short and rude and no solutions have been given. I have literally stayed on the phone for 4 hours trying to get this resolved. All I get is we’re sorry for the inconvenience. When asking to speak to a manger that’s where it becomes intimidating because they are rude and you can obiviously tell they want you off the phone. I’ve been hung up on the chat ended just due to pure laziness. I WANT THIS FIXED. You advertise a quick easy and convenient experience when upgrading and it’s anything but that in any aspect of dealing with you guys: the reviews don’t lie. This is continuing to happen. I need a new car and can’t even imagine what problems I’m going to face from here on out.

by Thenjensaidd

This is actually the biggest mistake I’ve made to date. I’m not much of a reviewer especially not for apps but when I’m scammed out of thousands of dollars I figured I kind of owe it to anyone else about to make the same mistake that I did. This ridiculously unorganized app and company happily charged me thousands of dollars to lease a 2018 Jeep that was supposed to be picked up near my house and I couldn’t wait to get it. Two trips to the dealership later I can tell you guys that no one at that dealership has ever heard of fair, the app has a phone number listed for the dealership that was literally never even associated with them ever in history, and now that I’ve finally given up on believing the same obviously untrue story that fair keeps telling me about the car being there ready for me to pick it up I decided just to buy my own car but fair somehow thinks that I’m not entitled to a refund even though literally no one will help me just get the car I want in the first place. What a complete joke of a company. Don’t waste your money, not a single person that works here is anywhere close to competent and they almost seem proud of that. Just look at how many other bad reviews there are. Clearly we can’t all be incorrect in our assessment of this sick joke of an app. What a colossal waste of my time and money and life in general.

by Armin22zz

I have never wrote a review on anything but felt writing a review on this app to let people know what they are going to deal with. PLEASE GO THROUGH THE REVIEW AND JUST SEE HOW MANY NEGATIVE REVIEW THEY HAVE. They have just established some fake reviews when they published the app and that’s why they overall rating is 4.6 but make sure to read the reviews before applying. If you looking for your money gets stolen , damage your credit by placing a multiple inquiries then then your order gets cancelled, this is the company for you . They will put multiple inquiries on your report then cancel your order. This happened to me 3 times. I wish I read the review before let these scammers waste my time , money and credit. Unbelievably horrible customer service. In fact, I’m really surprised they last this long and still doing business. It won’t be too long though. YOU WONT GET ANY CAR. MAYBE ONE EVERY TEN ORDERS ACTUALLY RECEIVES A CAR SINCE THE ORDERS GETS CANCELLED- ACCORDING TO MY 3 ATTEMPTS PLACING AN ORDER AND REVIEWS FROM OTHER CUSTOMERS. ONCE YOUR ORDER IS SUBMITTED AND THEY RECEIVE THE MONEY, I GUARANTEE YOU IF YOU HAVE ANY ISSUE AND NEED A CUSTOMER SERVICE YOU WON’T BE ABLE TO REACH OUT TO THEM OR GET ANY HELP. I tried reaching out to them over a phone , by email and through the chat for 5 days and still not a single helpful respond or anything. They took my money, damage my credit and just disappeared!!!
AVOID THEM AT ALL COAT.