Contact Fair Support

I decided to go with Fair because they’re connected with Uber and as a ride share driver I thought it would be better to go with a company where most things, including leasing a vehicle via app. I soon learned how much of a bad idea this was. After finally finding a car to lease, paying the deposit and getting a pick up date/location, I found out they sold my car just before I was going to pick it up. Apparently there was no communication between Fair and the dealership to inform them that I had paid for the car. When I notified Fair about this issue, all they said was sorry but you’ll have to locate another vehicle there’s nothing they can do. I had to find another car pay another deposit since my original deposit was still held up with the vehicle they sold and call the dealership to make sure the vehicle hadn’t been sold. UPDATE: Have had my car for almost year and while out working in Clayton I hit a Deer. Tried logging into the app to make my report only to find out that the app had glitched and wouldn’t let me log in saying there was an AUTHENTICATION ERROR. So I had to call in and do everything over the phone. Had to wait 30 minutes just to speak with someone and to make matters worse, she didn’t even give me all of the information I needed to complete the process! Following the conversation, I emailed support about the app issue and presently, it’s been over a week and the app still hasn’t been fixed.

Fair used to be a great option but then they forced the new promotion and made you complete more trips for less pay. They change the program from 70 weekly trips to 90 weekly trips and the extra bonus was change from $305 to a little bit over $200. I’ve been in contact with Fair support and Uber and both have been giving me the runaround. I’m yet to receive my missing promotion of $185 for last work week neither have gotten back to me on the resolution of my pay. I’ve been in constant communication with fair support managers in Arizona and no one has returned my concerns. When I started this program back in February there was a bit of a hiccup on my vehicle appearing on my Uber Driver app it took about three weeks to get everything resolved. I was finally driving with Uber with with the proper promotion and the proper vehicle and now they forced his new promotion making you drive more hours and more trips not only did uber lowered their pay by 20% from 80 cents to now 60 cents a mile. but now you need to drive about 20% more trips to get the promotion with Fair. Lastly The first week free of $185 when you signed up is really just an apology for how long it takes them to have your car appear on the Uber Driver app and you can start making money. The “it takes them about 24 hours” for your vehicle to appear on the Uber Driver app is false and it impedes you from making money right away as promised with their ads.

FIRST OFF every time I get in contact with customer service it takes 30 minutes to an hour just to be told they can caress that information and I’d have to call a new department. Then when you call the new department they don’t have the access and no body really seems to know what they’re doin. You just get pushed off as if your not paying 800+ a month for a car with issues around every corner. I returned my car and am currently trying to get a new one but the app is bugged and I can’t proceed with a new application, after they apparently fixed it with a new update. No one knows what’s going on and can’t seem to do anything to fix my problems all. Every customer service rep I’ve spoken to has been short and rude and no solutions have been given. I have literally stayed on the phone for 4 hours trying to get this resolved. All I get is we’re sorry for the inconvenience. When asking to speak to a manger that’s where it becomes intimidating because they are rude and you can obiviously tell they want you off the phone. I’ve been hung up on the chat ended just due to pure laziness. I WANT THIS FIXED. You advertise a quick easy and convenient experience when upgrading and it’s anything but that in any aspect of dealing with you guys: the reviews don’t lie. This is continuing to happen. I need a new car and can’t even imagine what problems I’m going to face from here on out.