I was very excited to get a photo collage hung up. The photos came and are very beautiful, but the adhesive tape because it is not that sticky and as a result I had more than half of my tiles fall off the wall. I took every precaution in the directions - wipe wall with clean, dry cloth, only remove adhesive backing when ready to hang, press square firmly and evenly to wall, etc. Still, the tiles fell.
I reached out to customer service, and they were quick to respond and were very friendly and helpful. I was hoping they might be able to send extra sticky tape so I could add another row and hope that would help, but unfortunately that wasn’t an option. However, they offered to send new squares to replace any that weren’t sticking free of charge. I persevered with the tiles I already had and was able to finally get all of them to stick but one. this app is sending me a replacement tile for the one I couldn’t get to work and they let me know that the tiles are 100% recyclable, which is great.
I am still a bit nervous that if anyone should bump into any of the tiles I’ve hung that they will quickly pop off the wall, but overall when you combine the product with the excellent customer service I think this product is worth the money.