Contact Qatar Airways Support

by The Worst Of Worst

I see the reviews Shows 5 star I try to travel with Qatar Airline there’s no customer service available at lax airport treat customer like the stone ages , this company needs a shakeup in their management and customer relationship to provide faster customer service and a valid phone number in the USA ( if you have an issue you have to wait tell all the passengers Bord & then the customer service person tell you will help you in customer service in the ticket station , you go to their customer service station you will find 300 people in line in front of you with their luggage You have to wait till your term you get to desc for help the manager leaves you and go help other customer with their luggage and never come back you request your luggage you have to wait 3 hours tell they provide it to you and all this you stuck in deferent airport you have to book your ticket back where you start your flight at your own expanses all this and I been trying contact customer service for one hour now and still waiting
bad customer service They should be stopped from operating in USA if they don’t provide better customer services to meet the consumer service.

by Ukthk

The app is extremely cumbersome, slow and buggy. Most operations seem to take place in a browser-like atmosphere rather than a self-enclosed app environment. It didn’t automatically link my trips based on my name (I had to manually input my booking reference number even though I was logged in and the app “knew” who I was, something that almost all other airline apps do automatically) and basic operations like checking in take a long time because the app doesn’t store any personal information, requiring the filling out of multiple forms. I finished checking in only to find out that there’s no mobile boarding pass available, and I was emailed a PDF of my boarding pass, only to find out that it’s not even a boarding pass and I’d have to get the pass at the airport anyway. Spirit Airlines should not have a better app than Qatar Airways, and that should definitely be a source of shame.

Edit: Now the Privilege Club section is completely non-functional. It logs me in with my Touch ID, spazzes out for a few seconds and then kicks me out. So far there’s not really anything I’ve discovered that this app is actually useful for.

by Kardo Hamadameen

My family and I recently traveled on Qatar Airways between Erbil, Iraq and Washington, DC via Doha, Qatar. We feel we were unfairly treated by local airline staff in Erbil on our return trip date, and as a result were required to purchase an additional return flight for our family of 4. I am writing to request that Qatar Airways listen to my request and consider how to make it right.

We purchased 4 round trip tickets between Dulles (IAD) and Erbil (EBL)

On August 17, 2021 we arrived at the Erbil International Airport 1 hour 15 minutes prior to our departing flight. Upon arrival, we were told by a Qatar Airlines employee that the flight was already closed and we were not going to be allowed entrance to the flight. This flight was at 4:20AM departure and we arrived QATAR AIRWAYS lobby in Erbil airport with our children at 3:05AM. This is plenty of time to get through baggage and check in for the flight at the Erbil airport and we made sure to check with local residents to confirm our arrival time. With no explanation, this Qatar employee denied us entry to the flight and would give us no further information. We sat at the airport watching as the plane sat on the tarmac. Along with 2 other families, we were not allowed to board the flight.

As a result of this unfair treatment, we had no choice but to remain in Erbil, go to the Qatar Airways offices in Erbil, and purchase 4 additional return ticket change vouchers which cost us an additional fee.