KardiaStation Professional app not working? crashes or has problems?

KardiaStation Professional Status

Last Updated on 2024-10-23 by AliveCor, Inc.

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Common KardiaStation Professional Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot KardiaStation Professional app on iOS and Android devices. Solve all KardiaStation Professional app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

KardiaStation Professional iPhone Issues and Solutions

KardiaStation Professional iOS app crashes, not working, errors
KardiaStation Professional iOS app network issues
KardiaStation Professional on iOS has black/white screen

KardiaStation Professional Android App Issues and Solutions

KardiaStation Professional has errors/crashing/not working
KardiaStation Professional server network connectivity issues
KardiaStation Professional has black screen

KardiaStation Professional iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever KardiaStation Professional app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix KardiaStation Professional app crashes or not working on Iphone (iOS):

Close and restart the KardiaStation Professional app on iPhone
Update KardiaStation Professional app to the Latest Version for iOS
Uninstall and reinstall KardiaStation Professional iPhone app
Update your iPhone to the latest iOS version

Fix KardiaStation Professional on iPhone unable to connect to server/internet connection issues::

To resolve KardiaStation Professional network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix KardiaStation Professional black/white screen (blank screen) on iPhone:

Follow the KardiaStation Professional iOS app troubleshooting guide Here →

KardiaStation Professional Android App Issues and Solutions

Fix KardiaStation Professional not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent KardiaStation Professional app issues:

Force Stop the KardiaStation Professional App
1. On android, goto "Settings" » click KardiaStation Professional app. » click "Force Stop".

Update KardiaStation Professional to the latest version on PlayStore

Clear KardiaStation Professional App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "KardiaStation Professional app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch KardiaStation Professional.

Fix KardiaStation Professional unable to contact server/ KardiaStation Professional internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click KardiaStation Professional » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got KardiaStation Professional » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch KardiaStation Professional on android.

Solve KardiaStation Professional black/white screens issue on Android:

Follow the KardiaStation Professional android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AliveCor, Inc., developers of KardiaStation Professional.

About this app

KardiaStation Professional works with the portable KardiaMobile 6L device combine to generate a six lead EKG anywhere. KardiaStation Professional by AliveCor is an app for clinicians only. Disclaimer: seek a doctor’s advice in addition to using KardiaStationProfessional and before making any medical decisions.