BankMobile App Reviews

I am so upset my school opted to use this option for their students. I never had a problem receiving my financial aid in a timely matter. For myself and many students rely on their financial aid. My check was sent via mail and was never received I waited two months. I then chose to get direct deposit to my personal this app and that never happened. They told me if I used the this app mobile I would receive my money immediately. I was now waiting 3 months for my money and desperately needed to pay for my classes and books. When I changed my preferred deposit option to the this app one I could only make purchases online or over the phone with the virtual card. Well what good is that ? So I tried to look for an ATM or this app that will allow me to withdraw my money. There are NO BANKS EVEN IN MY STATE! that should be the first thing a school and this app should consider when partnering. I never had this many problems before. I called customer care and asked what was the fastest way to receive my money I told them I have been waiting a very long. They were very kind and I was informed I could do a domestic wire transfer to my this app. That was a whole other problem within itself. I wish my school would of explored other options. It’s very unsettling now this whole other entity has all your information and holds your money as a student, I wish that international companies like BankMobile wouldn’t exploit schools/students for their own financial benefit.

I wasn’t so sure about BankMobile to begin with. I didn’t choose to this app with them, I was pretty much forced to get it because I was in college & having a checking acc w/BankMobile was a requirement if I wanted to get my financial aid refund(s) early via direct deposit or snail mail. Goodness if snail mail doesn’t live up to name. It was absolutely & most def worth giving it a try. BankMobile is great to this app with. I’m not even going to college anymore & still have my BankMobile checking account. The only complaint I have &’have ever had in the 4 1/2 years since I first signed up for my account is that there aren’t any physical banks even anywhere close to me. I’d love to have a local BankMobile this app (within 15-25 miles of my home) so that I could just walk into a BankMobile branch & handle my business if needed. There are some things you just can’t do online when it comes to banking. Aside from that one minor issue, I must say that I am very well pleased with the service I receive from BankMobile Vibe.

This this app was forced on me by my school. Over the years it’s only gotten worse. Bank likewise just keeps getting worse. It somehow seems to lose features every update to look shinier. I absolutely hate it.

Edit: I hate inform you guys, but many schools have actually cut down significantly on the options students have as ways to receive aid. The “quickest” way to receive a refund at my school is still through your this app (at least on paper), with the only other option being direct deposit to a this app that takes around two weeks longer at minimum. My school at least is absolutely pushing you guys. Formerly checks were actually the quickest option, but this was removed years ago. When this this app was pushed, the direct deposit option to another this app took even longer. I’m sure this varies by school, but while saying there’s a choice may be true, having that choice in arrival be the difference of 1-2 paychecks in time between significantly is going to alter that choice. But at this point I likely while switch anyway, since Vibe rarely delivers my refund when it’s actually supposed to anyway.

So I’ve had my BankMobile account since fall 2017 when I graduated , I’ve kept it in the positive and been a loyal customer for some time. Well I decided I was going to open a chime account & keep my bankmobile. Well I tried to deposit 2 checks through chime & BOTH GOT DENIED. Even though my minor sons check had my name on it too , they said nope. Then denied my own check saying they didn’t have significant evidence that the place was real where I got my check. What the hell?! I get these checks REGULARLY every THREE MONTHS. Well thank god for bankmobile! I have cashed these checks with bankmobile just not recently. 15 minutes after sending my sons check in it was accepted. Another 15 minutes later and it was approved! My check was accepted 3 minutes after I deposited through Bank . 15 minutes later & it was approved. Woke up & money was in my account 🙂

I’m not really sure about the issues others are talking about on here but I really like Bank . I’ve never seen a fee for transferring money. Probably happens after so many times like any other this app. The only fee I have seen was the $2.99 monthly fee because I only keep a certain amount in here for school and playing. If I made the required $300/mo deposit then I wouldn’t see any fees. I love the immediate transfer!! It helps because my this app only transfers when they are open and they update their records. I did have an issue with it showing I paid for something when it hadn’t but it actually fell off after so long and the numbers were correct. I didn’t need this account but my school set it up to receive my student loans and I’m glad it did. It has been very useful and I will be keeping it after I graduate this fall. Great job guys!!

I opened an account with this this app for my military university refunds. This this app is so unprofessional and impolite. They sent me a debit card and I never received after 10 days. Turns out I contacted usps and it was supposedly dropped into my mailbox 5 days ago. As I explained my concerns with this app mobile about not getting my debit card. They didn’t care and told me to wait 10 more days and if I wanted to cancel it and get a replacement they were going to charge me $10. How messed up is that? I told them my wishes to cancel my account and close it. And asked to transfer my funds to my other this app. They told me to download “cash app” and do it myself. How pathetic? I then stated I would just Zelle it. And they said if I did that, they couldn’t close it because it would be a “pending” transaction. They proceeded to offer to send me a paper check, and I then thought to myself, “if I didn’t receive my debit card they supposedly sent, how do I know they’ll send me the check?”
I can’t help but wonder…. Is this a real this app? 🤔

Where are the consumer rights? The integrity? The politeness/ civility????????????

They charge 25$ every time to transfer money to and from your checking and saving they charge random 5$ fees and all around completely just steal your money.. DO NOT USE Bank!!! If my school didn’t use it for my financial aid I would NEVER have used it.. MoneyNetwork is 10 times better. Terrible company and their customer service is so unprofessional... if I could give them negative 1 stars I would! NOW ON TOP OF THAT. A week later I made a 75$ purchase that I changed my mind on so the company I purchased it from ultimately gave me a refund have the email and screenshots saying it would be put back into my account in 3-5 days.... it never happened... the purchase is now dissappeared from my BankMobile purchase history. So they completely STOLE a 75$ purchase a company refunded me... GOOD THING I HAVE EMAIL AND SCREENSHOT PROOF... And in response to the developer... you have the worst fees of all major banks.. and even Money Network, as I said before is much more honest, cheap, and all around 10 times better. I will not let this company steal anymore money from me.

Want to deposit money into your School account? You can enjoy a $4.95 fee each time you deposit cash oh and you can’t do it at they’re atm on campus you have to go to a retailer and load up your card like a pre paid card. I just deposited cash and paid the outrageous fee for a government school account and I get a msg saying there systems are currently down and the money will appear some time or day no specifics. On top of that I was supposed to receive my fafsa refund on the 9th “Tuesday” and I haven’t gotten it yet or even received a msg saying it’s processing, they have a useless faq tab that gives you tutorials on how to view the process of your refund but there’s no option on this poorly designed app. So if any student reads this Beware, refuse this ripoff and rather choose direct deposit into a safer,reliable, and trusted this app with 24hr customer service like this app of America or chase, sure it might take an extra day or two but you will save your self a lot of time and a huge amount of money.

For those who don’t want or haven’t been involved in their banking accounts I can see the benefits here, with the less fees etc.

However, though an easy step by step initial set up, the direction for the additional aspects are not.

The mobile app is recommended but doesn’t answer the questions for the items that MUST be done on the PC side of the website.

I have a regular this app and checking account that have used for years and have set up to any external accounts with out fee and ready to go once approved. I only opened this account for school purposes per school requirements, only i want all my funds controlled and ran in one. There were no directions on the mobile app on how to set up external preferred transfer if a refund or other deposit were to be made. I actually found out from another student.

Then apparently too late for regulars with out getting hit with fees via having to wire it to myself or having to go to my branch to handle the transaction once I get the card to do cash withdrawal and then deposit to my account.

There were also misleading or not direct answers involving this process from pop ups, emails and customer service.

So far not impressed and will not be looking to use on any kind of regular basis

I love this this app. It’s the only this app account that I have . I have been with them since 2014 and have been satisfied since. They always post my deposits instantly . I can see everything from Bank , I can transfer money into my savings , I can send money . I can do slot of things . AND when all my bills try to take from my account and my account becomes negative they stop the payment and reverse the money so my account isn’t negative. Whenever i call customer service they are ALWAYS nice , apologetic and they fix everything right then and there . I don’t have to be transferred or given the run around . I really love Vibe . I trust Vibe and Vibe always looks out for me and I love that .

My university has no other option other than using this app Mobile. Sure, it’s nice to get your refund deposit the same day. However, the monthly fees take advantage of students with limited means. The free ATMs are a joke. I’ve yet to find one reasonably close by and with the cash shortage, taking out a few extra bucks at Walmart is t an option.

The finally kicker is that for more than two days, Bank freezes on the wait screen with this app Mobile across the top, then says “cannot connect to server.” This only happens from Bank . I can access my account from a computer. Please work on fixing the glitches and consider a less predatory fee schedule.

I’ve been using this app Mobile for 8 years and find it to be simple, easy, and reliable. Every month my SS check is direct deposited into my account, then I use my debit card for daily purchases. If I need cash there’s lot of ATM machines in my area, even some that don’t charge service fees: To deposit money in my account I use 7Eleven. I also have a check book if I need to write a check. My one complaint; they don’t have a chip on their debit card. Swiping your card is old school.
It’s also the safest way to this app during the Covid-19 pandemic! Banking doesn’t get much easier than this.

Bank is very useful to me. I am a online student, and I LOVE that one can just take a picture of a check and get it deposited. It would be nice however, to have a smaller re-load fee for adding money to a depleted account. For the most part, they have done a great job of keeping my money safe. The only thing I think it should seriously include is like a e-pocket. Something you can put a little money aside that will not come off when you make a purchase. The snapshot function is useful but it doesn’t secure it the way I would like. If I want something put back, and I make a purchase it still takes money out of whatever I have in the rainy day fund.

This is hands-down the best this app I’ve ever known or heard of. The fees are reasonable, easy to load money on it & since they made my account a checking account I requested checks & also ordered some which completes all my banking needs. Whenever I talk to customer service they are super nice knowledgeable & professional. After I had to leave school to take care of my Mom they still continue to serve their customers. Quite frankly I will never have another this app account the rest of my life, they made it so good I don’t want to switch to any other this app including the big name banks!!

I have not had a bad experience with this app mob like through my college. They only complain I have is that it doesn’t count financial aid as deposits for their free service. They charge me like 2.99 or 3.99 I’m not exactly sure on the price a month to have this account when as student we have no other choice but to accept our financial aid on the this app mobile account unless you do direct deposit into your personal account. However I do not have a personal account for many personal reasons. Other than that I am completely content with this app mobile vibe.

I had open an account back in 2012 since I was a college student mind you physically there’s no this app you can just walk in but nonetheless I feel BankMobile is great, even though I’m not a student I continue to be engaged with them best of all if you think you lost your card misplace you can easily go online an put your card off an no one can’t access not even you so your money your card is always protected. Again I’m glad I’m part of BankMobile family thank you just being there from a distance but the quality of customer service is awesome thank you

MaggzG

Terrible is all I have to say about this this app, from the “atm finder found in Bank ” that literally takes you to an external website to find atms. And that website being so outdated it can’t even use your current location. From the fee associated with card replacements (I this app with another this app and they don’t have a fee associated) From NOT BEING ABLE TO SEND WIRES TO OTHER PEOPLE. This is the biggest crime of them all. You can only send money to other Vibe users. Disgusting. From not being able to use this card with cashapp venmo or any money transfer service. I could go on and on. This this app nickel and dimes you to being broke so the big guys can get rich. If I could give zero stars I would. I could really go all day about how this this app is trash but I feel my blood pressure getting to a dangerous level so i’ll leave it at this. this app with someone else.

Great app for quick transfers from checking to saving and also for photo check deposits. Very convenient, sometimes takes a while to update for most current info. Only downfall is that around 9 or 10 EVERY night the on/off card feature is turned off due to updates. So if my card is turned off and I want to use it around that time, I cannot turn it on and am left in an awkward situation. HATE that part of Bank ....otherwise it’s all good.

I hate how I have to pay a fee to load money into my account. My work doesn’t offer direct deposit and I get paid every other week so my checks are usually more than $500 which is the limit for making a mobile deposit by phone. So I have to pay a fee to cash my check and then I have to pay a fee to put it in my this app. Not to mention there is a limit on how much I can deposit at a time, which is $500. So if I need to deposit say $750 I have to pay $12 to cash the check, then $4.95 to load $500, then another $4.95 to load the remaining $250. It’s ridiculous. I asked for a limit increase on my mobile deposit and they denied me! Despite the fact that I had no issues with returned checks or overdrawing. Just another financial institution that preys on people.

It’s 5 for me, due to many past issues/encounters that have deemed worthy of these digits. There’s just one issue that cease to relieve itself, when I first registered to the account it saved my phone number through years I’ve have multiple numbers and the same old one will remain, & will not update, a glitch which has every agent, rep, and manager baffled. It’s a nuisance most Def! However, the professionalism of the organization, methods and procedures to ensure my Monies availability is abundant and secure is beyond my peace of mind.
FiX the darn Glitch please!
Namasté Always
Linda Luu

I have had some significant negative experiences (deposit issues, and prices are increasing, purchase refunds, random stuff banks aren’t known for)
The good thing is the mobile app deposit. It has lots of issues capturing the photo. The time it takes to clear the check is a bit slow and students need access to cash right away. In my case at the moment I need to use it. BEWARE IF DEPOSITING CHECKS AND YOU ARE IN A DIFFERENT TIME ZONE, MAKE SURE YOU ARE DOING DEPOSITS ACCORDING TO THEIR BUSINESS HOURS (eastern time) otherwise you’ll be wondering what’s taking long and it’ll take at least 2 1/2 days.
Since the price is increasing my is; if a customer spends money loading their card with cash, this app fee shouldn’t be applied. Another positive is they send email confirmations.

I have been using this this app since 2007 and I've used it for more than just school. I've used it for payroll direct deposit as well. It was a different name back then but same service. Anytime I've had a question or concern, they've addressed it for me. I like the check deposit feature. When I use this feature I usually have my funds available by the next day. But this does depend on when you take a picture and upload your check. I can use my fingerprint to login to my account which is cool. Overall, I like it.

We don’t get an option to have our school refunds sent to any other this app. It’s either wait forever for a paper check, or take this account. Bank itself is fantastic. The developers did a bang-up job. The problem comes in when the this app you get stuck with then takes a monthly fee from you, even though you get no choice in the matter. Paper versus account isn’t even a competition and you should NOT be charging students monthly fees for their refund.

Update: Those are fair points, but with my own this app, I don’t pay per ATM transaction. My school only offers paper checks or your this app.

I was pressured to make the account because my school said funds would be transferred easier through BankMobile and at first they said as long as I was enrolled there would be no fees. Totally not true!!! They charged me 1.99 at first and now it’s up to 2.99 and the only way to get out of it is to deposit into it but the only problem is there are like no actual “this app mobile” banks. The fees are unavoidable unlike other banks that are fee free for students because they realize that they shouldn’t charge a student for holding their financial aid!!! I don’t like this banks service it’s very impersonal and not the best option to receive your funds. If there’s a way to delete my account and still receive my funds through them I’d like to know how.