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I am so upset my school opted to use this option for their students. I never had a problem receiving my financial aid in a timely matter. For myself and many students rely on their financial aid. My check was sent via mail and was never received I waited two months. I then chose to get direct deposit to my personal bank and that never happened. They told me if I used the bank mobile I would receive my money immediately. I was now waiting 3 months for my money and desperately needed to pay for my classes and books. When I changed my preferred deposit option to the bank one I could only make purchases online or over the phone with the virtual card. Well what good is that ? So I tried to look for an ATM or bank that will allow me to withdraw my money. There are NO BANKS EVEN IN MY STATE! that should be the first thing a school and bank should consider when partnering. I never had this many problems before. I called customer care and asked what was the fastest way to receive my money I told them I have been waiting a very long. They were very kind and I was informed I could do a domestic wire transfer to my bank. That was a whole other problem within itself. I wish my school would of explored other options. It’s very unsettling now this whole other entity has all your information and holds your money as a student, I wish that international companies like BankMobile wouldn’t exploit schools/students for their own financial benefit.

This bank was forced on me by my school. Over the years it’s only gotten worse. The app likewise just keeps getting worse. It somehow seems to lose features every update to look shinier. I absolutely hate it. Edit: I hate inform you guys, but many schools have actually cut down significantly on the options students have as ways to receive aid. The “quickest” way to receive a refund at my school is still through your bank (at least on paper), with the only other option being direct deposit to a bank that takes around two weeks longer at minimum. My school at least is absolutely pushing you guys. Formerly checks were actually the quickest option, but this was removed years ago. When this bank was pushed, the direct deposit option to another bank took even longer. I’m sure this varies by school, but while saying there’s a choice may be true, having that choice in arrival be the difference of 1-2 paychecks in time between significantly is going to alter that choice. But at this point I likely while switch anyway, since Vibe rarely delivers my refund when it’s actually supposed to anyway.

I opened an account with this bank for my military university refunds. This bank is so unprofessional and impolite. They sent me a debit card and I never received after 10 days. Turns out I contacted usps and it was supposedly dropped into my mailbox 5 days ago. As I explained my concerns with bank mobile about not getting my debit card. They didn’t care and told me to wait 10 more days and if I wanted to cancel it and get a replacement they were going to charge me $10. How messed up is that? I told them my wishes to cancel my account and close it. And asked to transfer my funds to my other bank. They told me to download “cash app” and do it myself. How pathetic? I then stated I would just Zelle it. And they said if I did that, they couldn’t close it because it would be a “pending” transaction. They proceeded to offer to send me a paper check, and I then thought to myself, “if I didn’t receive my debit card they supposedly sent, how do I know they’ll send me the check?” I can’t help but wonder…. Is this a real bank? 🤔 Where are the consumer rights? The integrity? The politeness/ civility????????????