Contact Hawaiian Airlines Support

by Ncheung

The iPad version of this app is absolutely useless. I downloaded the app because I needed to purchase a checked bag. The app, only allows you to check-in on their website, which is pointless because their website doesn’t work. I have tried purchasing a checked bag on their website using my iPhone, iPad and laptop (I’ve even tried different browsers) and their pay now button doesn’t even work. Therefore they don’t allow you to ACTUALLY pay for a checked bag. Oh and the real kicker is if you try to call them, you’ll have a staff tell you they tried and it was successful but they can’t get pass the pay now. Which means it’s not successful because that’s the issue I have. Not only have I tried other people I’m traveling with have also tried and it doesn’t work. Lastly this issue is not because their site is down, because I had the same issue for over a week and clearly they do not care to fix it at all.

by Czarchotic

I fly at least once a week on flights that are often only 1 or 2 days out. I used to be able to book flights through the app but now I am redirected to their website. There isn’t an option to auto populate name address KTN member number etc. So when you get redirected to the website to book fares it’s like you’ve never been there before; it is useless, but that’s where everything has to happen now. What’s the point of this App? On a separate note. Hawaiian has been price gouging using their monopoly (for now) in Hawaii. Most fares are $200-$250 for a 26 minute flight between Kauai and Oahu! If you want to kill inter-island tourism and jeopardize people’s ability to commute in Hawaii keep up these fares Hawaiian!!! You are seriously making it hard to afford working inter island. 🙁

by Kevinc1218

This app is complete garbage. Not sure who designed it. They took years to be able to even see current status and mileage balance.

It’s almost 2020, and you still cannot book flights, cash or award on the app.

Also Hawaiian doesn’t have onboard personal entertainment screens onboard domestic flights in ANY class, an extremely cheap move for a national airline. So you are forced to use the app to watch the limited selection of free movies. The app is ridiculously difficult to connect to the onboard Wi-Fi. And DO NOT Pause movies, because you will have to force close the app on iOS devices, then turn off Wi-Fi, connect the app, and then turn on Wi-Fi, just to watch the movie from begin. Absolutely disgusted and beyond unacceptable. Almost every airline in Asia does better than this. Ridiculous.