Del One FCU Reviews

I’ve contacted customer service a 2-3 days ago, because I couldn’t get into my app due to being told that my info is not correct. Talking with customer service my same info that I gave them was correct, which is the same info I put into DelOneFCU and was told that it was wrong. I was advised to delete DelOneFCU and reinstall. I did this process and I was able to use DelOneFCU again using the same info. Now a couple days later, I’m face with the same situation again and deleting and reinstalling is not working either. My mobile banking is show I have been banking for many years now, I just don’t have the latitude to go into a bank branch due to my work schedule. I even tried gaining access to my account over the phone and I am told that my pin is wrong. This is frustrating. A lot of people do not like banking with Delaware Credit Unions. Before now I was very please, but I am seriously considering changing banks. This is to much, One thing I don’t want to deal with is issues with my bank and my money.

I just updated DelOneFCU literally a few mins ago and now when I try to open it , it says unable to connect . Before I updated DelOneFCU I was able to log on and off with no problem. This issue needs to be fix because I can’t access my account from DelOneFCU now

I’m really considering switching banks because of DelOneFCU. I saw DelOneFCU updated and whatever, I just was able to access my account to see my balance last night. Now, since the update, whenever I open DelOneFCU it just keeps saying it’s “unable to connect” and I have to keep tapping “retry” as those notifications keep popping up. Before this DelOneFCU had issues too but this is ridiculous. I’d love to see my account balance! I even tried on browser and that’s not working either. I feel like in a time with everything you need being online, Del One should try harder to make their banking online easier and actually work!!!

I don’t know where you’ve got your current IT staff from but they’re terrible at their job. I could run DelOneFCU better then anyone at your It department or wherever you they’re housed. I understand the whole scam around banks but i have my money in there to withdraw at my leisure. Not being able to take it out the entire day has made me accumulate 2 fees that I wouldn’t be dealing with if your app worked and let me transfer money. I will be talking to the bank in the money to either get them to pay these fees or to transfer banks. Not to mention the the annoying security checks you have me do once a day, everyday.

Without notice, they cut access to all mobile banking for a full week (as if people don’t have bills to pay) for a “major” update. DelOneFCU has always been subpar, doubt it will be any better after access resumes over a week later.

I haven’t logged in on the first try since I’ve had DelOneFCU (2+ years) and every time an update comes out to “improve” things, I get locked out of DelOneFCU for hours to even days. Every thing is UI is confusing to read and doesn’t work half the time. Do not bank here…

Terrible app!! I cannot even check my account the way DelOneFCU intends for you to do. Half the time it says there is an error when you try to log in and after a certain time trying to check your account? Forget about it. Every time they do an update to it, it gets worse. Now DelOneFCU isn’t even working. Same your time and phone storage for something else. It wouldn’t allow me to this review without giving a rate. But my rare is 0 stars !!!

the new update is horrible, it won’t even let me load in. it’s been saying for the past 3 days “Unable to connect” and after reading these reviews it seems that this is a universal problem for us who are using DelOneFCU . even in the browser it does not work as well.

My app just updated like 3 days ago, I can not log in. It’s says that there is an issue Communicating with requested service. Please check your network connection and try again. I have turned my phone off, I have made sure my phones software was update, I have also deleted DelOneFCU and then downloaded it again and also turn my phone off and on again and still says the same error. Please look into this ASAP

I’ve hated DelOneFCU from the start. So many issues, so very opposite of user friendly. However, I’ve made due. Until the most recent app update. Ever since it won’t let me login. In face, as soon as I pull DelOneFCU up it immediately sends an error message. I’ve deleted and redownloaded it 10+ times and nothing. It’s been almost a week of this. Happened to have some bank card issues around the same time as the update too, I’m sure that’s related. But I’m fed up. Supposedly this update was to “fix bugs” and all it’s done is screw the whole system up. I’m ready to move states just so I can drop this bank and it horrendous app. (For the record, my spouse and I have used BofA, chase, WF, Synchrony, PPal, Cap One, and even a private local bank app with less issues combined than this one)

Please. In settings, can you allow us to edit the snapshot feature and each individual account review page so we can switch the Ledger Balance to display the Available Balance instead?

Since the recent update DelOneFCU won’t even open it keeps telling me it can’t connect to check my service/internet connection like really I hate when DelOneFCU crashes n I can’t get in it n it does it a lot

Overall DelOneFCU works fine. Except when trying to view the Credit Card transaction history, it shows and error. This has been consistent since DelOneFCU relaunched last month

This apps functionality is amazing and it does what it’s supposed to do very well. The check feature is a little hard to use but I usually get it eventually. I do have a suggestion

i love Del one online banking but i hate That I can’t transfer money from my business account to my personal account that’s how I normally pay myself and I am unable to do that for some reason it would be amazing if I could pay myself once a week out of my business account to my personal account for personal spending that’s not a tax write off!!

DelOneFCU is down because they are working on the mobile banking system, DelOneFCU should start working within the next week or 2. Just relax people.

DelOneFCU is fine very user-friendly when they updated DelOneFCU they update for reason to make the customer experience better. I saw the last review it was two years ago ?obviously that guy or a girl was user error. lol

I called in today and spoke with Brianna at the Dagsboro Branch location. She was patient, pleasant and very helpful with my payment needs. She did not make me feel stupid for being behind the times and was encouraging. This saved me a trip. So glad I called and even more happy to speak with Brianna today.
Thank you!!

Wonderfully done!

DelOneFCU wont open since the update today