Contact pdfFiller Support

by Kintri

Update Update - They lied to me. They turned off the features again 30 days later. They claimed they had no record of my conversation and would not be grandfathering me in. It is a serious bait and switch. I’m an occasional user and if their pricing structure made any sense, I might even subscribe, but it’s ridiculously expensive and the updates are usually downgrades. They took a great app and completely screwed it up.

Update - after speaking with their responsive support staff, they agreed to let me keep the features without the need of a subscription. I appreciate that they honored the original agreement and grandfathered me in. As I said in the original review, this is a great tool. One more step towards paperless!

Original Review - This is a very comprehensive and integrated pdf editing tool. I have used it for over a year and it was my go-to for anything pdf related. I paid a flat fee when I purchased the app and thought it was a good value. With the last update the developer implemented a tiered subscription format ranging from $72/yr to $180/yr. WAY OVERPRICED...imo. In addition, I no longer had access to any of my features. I’ll just write off the flat fee I paid and move on to other, more reasonably priced apps. It’s really too bad, because I loved this platform.

by Huffy Fly

Having issues with the the program fir several days. Unable to obtain any necessary support. Only contact information listed on their sight is for billing. Left several messages and developer is completely unresponsive. Attempted to contact and resolve by text and interaction was poor at best.?it is obvious they had your money and service and support were nor part of their mission statement.

Developer responded and apologized. Indicated i should contact the same email address i had vern contacting and they would fix everything. Guess they didn't want to fix it before. So now they go and insult you be not even making an effort to make things right. The condescending, cavalier attitude is disgraceful. Basically they are saying we didn't care to help you before, give us another chance to ignore you again, maybe try making it right for real and display some customer concern.

by Jorindee

I’ve never rated an application, but this one defies all logic and sound business protocol. I spent several hours filling out a four page employment application that required continual back tracking to fill in lost data. Once I finally completed the application, I went on to save, send or print, which required a “premium” account. I would have paid for the premium service since I had already committed so much time with this app. However, upon reopening the document, once again information was missing and worse yet, sprawled across the first page in a totally incomprehensible fashion. Parts and pieces from pages 2 - 4 were randomly floating across the first page. The developers of this app have s long way to go. This has been a huge waste of my valuable time.