Contact Rewards Support

by Droseformvp11

I’ve had this app for about a few years now (2-3) years within this time frame I accumulated over 30,000 points. I was hoping to redeem a $25 gift card ; Only after waiting months upon months after redemption for my gift card to show up in my email, I never got it. So your thinking, why didn’t you contact them ? I did. The (contact us )button doesn’t work in the app . Not to mention I went as far as finding all panel app’s social media accounts to see if I can at least contact somebody. After what seemed like hours of looking around I found an email linked to their Twitter. Here’s where it gets fishy I shot panel app an email and it took over 2 weeks for someone to respond to tell me they’ll check on it , then another 3 weeks for them to tell me they couldn't find any redemption for a gift card linked to my account. This app is terrible, save yourself the time and don’t even try with this one.

by KDB6151

This app was OK before and I was getting close to getting 30,000 points. But similar to other recent reviewers, my point total went to 0, and since Friday, June 19, I stopped earning points and the daily amount is 0 since then. I found if I reboot the app, my total points gets restored to what it was before. But I still have the issue with 0 daily points since June 19. It almost seems like some sort of bug was introduced in the most recent app update. Assuming that’s the case, I hope it gets fixed immediately. Part of me wonders if it was intentional since a few of us were close to getting 30,000 points & would be redeeming points.

Update on 4/6 - I’m no longer being asked for surveys. When going into the app, I get a prompt that says “Your data allows us to provide you with relevant surveys” and asks me to Fix Now or Ignore. I checked my app settings and everything looks good. Don’t know what the issue is.

by TheRealDarBear

will not change my review until someone from the app answers my emails and sends me my gift cardi have not received. I redeemed 30k points for a $25 visa gift card on september 4th 2021, it is now october 5th, 2021 and i still have not received any emails on how to get the gift card from anyone at the app. I have sent 5 emails to their support, only getting one in response from Nelson Bishop cancelling my support request. unsure of why it was cancelled, however i have not received proof of the app attempting to send me my gift card. I have proof of me collecting the points, referring the points, and the date and time i redeemed the points. i didn’t want to believe some of the reviews of this app honestly and i hope that i get to change this. hopefully someone responds to my support requests and doesn’t cancel them again.
edit: as of october 11, 2021 i STILL have not heard from this company. absolutely horrible customer service. do not download this app.