Contact Fuel Rewards Support

UPDATE! I’ve had the same card number for years never had an issue. After putting my card and husbands in this app, BOTH cards were compromised!!! Fraudulent charges were made with three days of each other on each card. In addition to this, customer service NEVER responds. Apple should remove this app. After receiving the developer response I called the number and waited on hold for over 10 minutes. They stated in the response that they don’t store the CCV number. This was the only variable in both cases of our cards being stolen that was incorrect therefore the bank caught it and deactivated the cards immediately. Now I’m even more convinced this is how my card information was obtained. I have consistently not received the rewards earned. When I called customer service they said it must be the store, except it is happening with all stores (grocery, hardware, farm stores). They told me to send in receipts. I’ve sent them now three times (bc’ing my two personal email accounts) and they never get them although they deliver everywhere else. So in summary, they are getting all my transaction history for my MasterCard (lots of free data for them!) but I’m not getting my end of the deal. If this isn’t resolved within the week I’m removing my cards and going elsewhere.

I have the app on my phone to pay at the pump. It doesn’t work. I was at a station in SC and did what they app says to do it didn't work, went inside and they tried it and said it doesn’t work inside, then said other customers have had trouble with it and we think it doesn’t work here but when we checked it works at exit 53 or 69. How are we supposed to know where it will work or where it wont ? I was traveling from Fl to NC. It might be ok when we are local but not traveling. I called the number on my rewards card the guy I talked to said he couldn’t help me but gave me another number to call and to select option 8. That guy said I was at a dealer help number and he had no idea and to to call the number on the card. I did that again and that guy said they had no control over where it could be used but he could tell me where to find an app that would show me the places on a map where it did work. When I said I was traveling and it was kind of hard to drive and try to find the right station especially if I needed gas now he said well you could pull over and look.

Just give me the cheapest price gas without all the hoop jumping gimmicks! I got an email from them with all kinds of red alarm emojis and big red text telling me “$.15 Cents Today!”, so I rush to the gas station and it’s only $.05 cents, SCAM! I called them, on hold forever and they tell me to call T-Mobile! I tell them but you’re the one that sent me the email! Another week on the app where it shows local Shell gas stations around you, there’s one gas station that’s always approximately $.10 cheaper than all the others. I rush down there and show them the app price only to be told by the Shell employees that that “is not” the price… and actually it’s approximately the same price as all the other gas stations in the area and there’s nothing they can do about it because corporate makes all those decisions not them….so basically too bad! Classic bait and switch! SCAM :( The app shouldn’t allow gas stations to blatantly lie like that unchecked! It cheapens and discredits their brand and image! I spent over $80 in Shell gas one week on two cars and saved about $2! Not worth the hassle! I find it better to just go to a different brand gas station that has much cheaper gas in the first place, without all the fake gimmicks and save some real money, versus experiencing all this hassle and misinformation for a few nickels. I wasn’t even going to comment but since this app kept asking me to rate it, well there it is…the truth.