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I recently bought a large size of diapers and it had three codes in it. I scanned them in right away and then started poking around on the app, then realizing there’s a special deal going that codes you scan are supposed to be x4. First of all, why would they hide this? There’s no prompt from the app or anything about applying this offer. After realizing that it wouldn’t retroactively credit my codes after I “activated” it since they fell in the dates and I had literally just scanned them, I contacted customer service to see if they’d help. The initial response said something about possibly crediting my account if needed and that they’d respond within ten business days with their decision. Even though the first mentions the possibility of getting credited, their answer was almost literally “sorry, you have to activate the offer first, nothing we can do”. I had already hated the update to it a long while back, but now I continue to slowly hate it more and more. Guys, they literally care THAT much about $1.80. (I’m certain they could’ve credited the points) Sure you could say the same about me, but I’m not a billion dollar company. *starts trying harder to switch everything over to Luvs* ‘Cause I’m over it and feeling more and more disappointed with this stupid app and their “Rewards” program. I had so many points saved up before and now it’s all stupid cash that looks like it basically saves you nothing.

Update: The new rewards system is awful. I’ve been using Pampers exclusively for the past five years for my kids. Every version of their rewards system has gotten progressively worse and this new one is by far the worst one of them all. Please heed the warnings of those of us who have spent years in this program. It is no longer worth participating in at all. I am deleting this app. Thank goodness my last child has started potty training. Soon, I’ll never have to buy another Pampers diaper ever again. The rewards program is the worst!! It takes years to earn thousands of points required for a decent reward like a toy or a book. By then, you could have just bought the book or toy yourself. The cheapest rewards are donating to a charity, entering a sweepstakes contest, $3 gift cards, and Shutterfly products which Shutterfly basically gives away every week for free. Also, every few years they change the rewards and points system in order to make it harder for you to earn a good reward. This year, they’re removing the toy and baby items rewards and aren’t rolling over the current tally of points giving us less than two months to spend them. Just don’t waste your time. It’s not worth it. If your kid doesn’t need Pampers diapers then buy another brand.

Well, I have officially decided the reward systems is not worth it. I am very sad to say that after almost 3 years and thousands of dollars spent on your product, I been saving my points towards a specific “gift” Pampers has yet again, changed their program! I had enough saved to purchase TWO matching rewards for my girls and then, BOOM, Pampers has just changed the program and reward values so 1) my products no longer exist and 2) so now and again at the bottom of my “savings” because the rewards values have increased exuberantly!!! It will now take me another 2 years at this rate to earn enough points for one of the lowest valued products! Shame on you, Pampers! NOTE: If you are a customer interested in adding the Pampers app and think you’ll have great benefits from participating in the rewards program, I encourage you, HIGHLY encourage you to read ALL of the reviews first and then decide if the time, money and effort is truly worth it! Every concern that a parent shared with the program, and the technical issues with the app itself were pretty much my EXACT concerns! I am disappointed, to say the least. I am giving 1star only because my 8 y/o enjoyed the challenges (and it was often many technical challenges) of scanning in the codes!