UVA Community CU Reviews

I have no issues with the bank itself. They’re very friendly and helpful abs I have never had any issues. However, UVACommunityCU logs itself out every time I attempt to use the mobile check deposit. Use to only do this once or twice then let me finish the deposit but now I’ve tried about ten times. And when it finally doesn’t log out, it says the check has already been submitted but nothing shows up in deposit history and it never shows up in my account. I have turned my phone off and on again, uninstalled and reinstalled UVACommunityCU and waited over 24 hours and still the same thing. I’ll just have to take my checks over in person but it would be nice to have the convenience of mobile deposit if it would actually work.

I am a long time credit union customer who has used UVACommunityCU for years. I’m not sure what is going on, but for some reason, UVACommunityCU no longer allows you to scroll down. I can’t see any farther down in my account then the screen when it opens, and the only way I can do a mobile transfer is to make sure to X out the message at the top so that the very top of the submit button will appear on the screen and then, if I angle it just right, I can hit submit. This is absolutely ridiculous.

There are a lot of things that the Credit Union does well. UVACommunityCU is NOT one of them. The mobile deposit feature works infrequently. I often have to retake photos of a check several times before it gets accepted. Many times I find that the check gets rejected later and I have to contact support. The support person seldom offers a resolution and I end up going to a branch to resolve it. I noticed that the five star reviews are all from five or so years ago. The Credit Union must keep up with technology if it wants to continue to meet the needs of its customers. We need credit unions. We need local financial institutions. Please, don’t fail us.

It’s hard to even describe how bad the UI is for UVACommunityCU. You can’t make payments to your loan within UVACommunityCU . They send you to an outside site ONLY if you try to pay on the exact due date. The UI is clunky and hard to navigate. If you call them they have some of the rudest customer service I have ever experienced. This horrible institution has my auto loan I’m honestly thinking of refinancing to get away from this predatory institution who charges late fees when the payment is lte bc their horrible app and website doesn’t work. DO NOT GIVE THESE PEOPLE YOUR MONEY IF YOU USE ONLINE BANKING OF AMY TYPE!!!

UVACommunityCU is fine to occasionally look at your account balances except for when they make you change your password every couple weeks to something you have never used before and you get locked out trying to figure out which password you made. And then it takes weeks to get back into the account and a lot of hassle. This bank app is unoptimized, slow, has few useful features, and has had multiple security threats recently. I wish UVACommunityCU was better because I need to access my money actively but cannot with the current problems.

Feels outdated compared to other bank apps I use. Features go to external websites for bill pay and credit card. Would feel smoother if those felt like they were contained in UVACommunityCU . Not being able to track credit card purchases without having to go to a sub menu and then external would be nice. Bill pay within UVACommunityCU would be nice. Currently is a choice of 2 external bill pay options. Everything works but feels like it was made 20 years ago.

The mobile deposit feature is extremely buggy. It usually takes me 5-6 tries, with “Unknown error”, “RDC unavailable”, random logging me out, and completely hanging up UVACommunityCU so I have to reset it to log back in. I complain about once a year and they keep saying it’s going to be fixed and it never is.

One item needs some work. Not all of the weekend debits are deducted from the account balance, these carry over to the Monday balance and sometimes Tuesday am is still incorrect until after banking hours start. A quick glance can cause trouble if you don’t do the math and check that all is there. This puts your app way behind other institutions.

It’s very basic for the activities you need to make. Sometimes it forgets my Login ID, although I’ve set it up to remember it. To pay your credit card, you have to access another site, which is kind of annoying because it takes longer to process. Theres definitely a lot of opportunity for improvement to be more competitive with bigger banks user friendly technology.

I constantly have to “x” out of the reminders/notifications messages to see my screen. I’ve already addressed the issue or the reminder topic and I’d like to be able to hit “complete” and for it to not keep popping up every time I open my app/page/tab.

The UVACCU mobile app has been a great way for me to keep track of my financials on the go. Its super user friendly and has proven quite useful for depositing checks, paying credit card bills, transferring money (internally and externally which has been really handy for me) and I can do it all from my phone instead of having to sit down at my desk or go in person to the bank. Its shows all my accounts, cards, lines of credits and loans in a convenient, easily accessible manner to help me stay on top of things. Only minor complaint (if you could even call it that) is that the “details” on certain transaction titles (such as a grocery payment made on my card) are somewhat limited from the mobile app (though they might be the same as from a desktop). Its not a huge deal but once or twice I had a question about a payment and had to call the bank because I couldn't tell based on the details on UVACommunityCU - super minor thing though.

I have had an account at UVA credit Union for approximately 30 years now. I have nothing but good things to say, we have always received excellent service and I would highly recommend them. I rarely fill out these reviews but I feel so strongly about this I felt like I needed to.

It amazes me that my credit Union has the easiest app to navigate, search transactions, find spending trends, categorize spending, open sub-savings accounts, and more. It impresses me each time I use it. I’ve worked with National banks snd credit card apps that not nearly this good.

If I had reviewed UVACommunityCU a while ago it would have lost a couple stars, but the improvements to the look, feel, and accessibility of UVACommunityCU are much better and it seems to be overall more stable. Yeah, a bit of a review for just a banking app but it does help you feel more secure when UVACommunityCU appears to be done competently.

No matter where you live or travel, the Credit Union is always as helpful and friendly as if you are still in Charlottesville. It still takes me back when I call and get to speak to a warm, friendly and helpful associate!

I don’t use all the functions of any app, but UVACommunityCU does everything I need it to, quickly and smoothly. That’s better than I can say for Apple’s native apps, honestly.

Also, the developers apparently do a decent job of addressing bugs, since the only issues I had noticed early on are no longer problems.

Easy to navigate. Helpful. The only issue with UVA CU is that there is no after hours customer service which I have need twice in my 35 years as a customer. I am sure others have needed it at times as well. Otherwise great people, great financial institution. I will always remain loyal to banking there.

Love having the assist line available during the day. It is always helpful and the associates ready to help, no matter how involved your question may be. I always know I can count on you for whatever my need. Also, I would like to give a special acknowledgement to Ms Conway at your Pantops site for all of her guidance and support after my husband died last year. She helped me through a horrible mess involving Social Security and the Credit Union. God bless her!

UVA Community Credit Union is THE BEST bank ever! Easy to work with member services, loan officers, and representatives to service all your banking needs from personal loans, car loans, or mortgages, they can do it all and at great rates. With locations all over Charlottesville and surrounding areas, branches are available wherever you are, and mobile banking is just a touch away with your phone, computer or tablet - 24 hours a day. Have been banking with the CU for over 20 years and don’t plan on ever leaving! Not a member yet? You should be! Join the family and start enjoying the benefits!

I enjoy online banking because there’s options for bill paying and it’s so easy to check balances and transactions. Also enjoy the ability to categorize spending to monitor budget.