Company Name: University of Virginia Community Credit Union
About: The UVA Community Credit Union mobile app gives you a secure way to access your
Online Banking accounts from your mobile device. You can transfer money between
your credit union accounts, see account balances and recent transactions, pay or
cancel bills to existing payees and find the closest ATM/branch.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of University of Virginia Community Credit Union
E-Mail: [email protected]
Website: 🌍 Visit UVA Community CU Website
Privacy Policy: https://www.uvacreditunion.org/content/online-and-mobile-privacy-policy
Developer: University of Virginia Community CU
https://www.uvacreditunion.org/content/privacy-notice
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by StrafeCoopLam
I have no issues with the bank itself. They’re very friendly and helpful abs I have never had any issues. However, the app logs itself out every time I attempt to use the mobile check deposit. Use to only do this once or twice then let me finish the deposit but now I’ve tried about ten times. And when it finally doesn’t log out, it says the check has already been submitted but nothing shows up in deposit history and it never shows up in my account. I have turned my phone off and on again, uninstalled and reinstalled the app and waited over 24 hours and still the same thing. I’ll just have to take my checks over in person but it would be nice to have the convenience of mobile deposit if it would actually work.
by Jeulez
There are a lot of things that the Credit Union does well. This app is NOT one of them. The mobile deposit feature works infrequently. I often have to retake photos of a check several times before it gets accepted. Many times I find that the check gets rejected later and I have to contact support. The support person seldom offers a resolution and I end up going to a branch to resolve it. I noticed that the five star reviews are all from five or so years ago. The Credit Union must keep up with technology if it wants to continue to meet the needs of its customers. We need credit unions. We need local financial institutions. Please, don’t fail us.
by Banjounchained
It’s hard to even describe how bad the UI is for this app. You can’t make payments to your loan within the app. They send you to an outside site ONLY if you try to pay on the exact due date. The UI is clunky and hard to navigate. If you call them they have some of the rudest customer service I have ever experienced. This horrible institution has my auto loan I’m honestly thinking of refinancing to get away from this predatory institution who charges late fees when the payment is lte bc their horrible app and website doesn’t work. DO NOT GIVE THESE PEOPLE YOUR MONEY IF YOU USE ONLINE BANKING OF AMY TYPE!!!