Contact Mango Health Support

Let me say that I am at Level 8, with over 6700 points earned. I’ve been doing this for a while earning from 0 to 15 points max per day. This app started out with good intentions. But it has fallen flat. In the beginning, I worked hard to follow my dosing times and earn points. Then, when I finally earned enough points to start getting rewards, I found out that it was rigged. First, I thought you could pick your reward from the point level you achieved. But no, you have to hit a “piñata”, one chance per week, and if it “ breaks” you get to choose your reward. However there is no way to hit the “ piñata” hard enough to break it on the first try, apparently the only way to win. And when it finally breaks ( remember, you are actually hitting your iPhone screen.. ) and you look at the list of people who won, most times it shows no winners. Now the app is hitting me with “missing doses”reminders for medicines that are on my list but for times that ARE NOT the scheduled dose times. The App is making up dose Times, and it’s is intermittently responding to the touch screen, when This App is getting deleted.

I normally don’t review apps, but this was a must. I downloaded this to help manage medication, and honestly, it’s such a disappointment. Not only do you have to open and close the app multiple times to clear a notification, but the reminders are enough to drive someone crazy. I have a lot of reminders already, so it’s important to me that I don’t have them go off at the same time. Seems like a simple fix, right, just set them all to go at different times? Wrong. A 4 pm reminder on this app may go off at 3:55 or God knows when, which means I miss the reminder for my medication when it “overlaps,” another alert. Seriously, this app can’t even tell time? Useless. It took me a while to set up all of my medications in this app (not user friendly at all), only to have it drive me crazy with alerts at the wrong time, alerts that you can’t clear from the Fitbit (they just pop right back up, wth?!) and that take multiple steps to clear from the phone. This is advertised as a health app; you should fix the glitches before advertising as such. Just use the Apple Reminder app. It’s much less hassle and more reliable. The only feature you’d miss out on are the “weekly drawings” for prizes, but you’ll literally never win them in Mango.

Recently I’ve been having issues with how the app has been tracking water intake. If you look at my History, it shows I’ve met my water goal for each day over the past week. But if you view the habit detail (chart & log), it shows 0 servings almost every day since 12/31 except Sunday and what I’ve captured for today. Also, back when the time changed, all of my reminders got screwed up. Instead of a reminder triggering at 8pm, it was triggering at 7pm. And when I tried to edit it back to 8pm, it would appear to accept the change, but it would actually save it as 6pm...moving the reminder even earlier. And I just figured out that back around the same time, it changed my reminders for my monthly vitamin D from the 1st (in the evening) to the 6th (in the morning)...probably when I was having issues trying to correct the time of day reminders. So when I tried to move the reminder back to the evening on the 6th of the month, after having already taken the medication that morning... I got reminded again at the evening time, so I selected skip. And found out the next day that it registered as a missed dose and broke my medication streak I had going.