Grow Reviews

At least once a month I am required to log back in. What’s the point of Face ID if I constantly have to re-enter all of my information? Currently it won’t even accept my info as correct so I am completely kicked out. I am switching banks over this. The bank itself has done absolutely nothing for me after 6 years if being a customer. They make me jump through hoops just to use the actual branch. With Grow being garbage as well, it’s a no brainer to find someplace else that let’s you access your account when you need to without creating problems.

The bank itself has amazing customer service and does their job, but their app makes me want to leave. Grow only even opens to let me view my balance about 15% of the time and only when connected to wifi, otherwise I get frozen on the loading screen.

This version of Grow is 4 years old. I remember the first time you revamped your app to this version and I was so excited at that time Grow functioned great (then), but now it's ancient and doesn't work. Even when I do get Grow open, it's always a question of whether it will accept a transfer or a mobile deposit without freezing or closing out. I just want to be able to check my balance or deposit my checks without having to open and close Grow 10+ times.

In conclusion:
Four years ago you updated your app and made it much better. You haven't updated it since then and technology has progressed rapidly. For a bank that has so many TVs and iPads in their office you'd think their mobile banking would be a strong suit. Please just update Grow .

I am this close || to moving back to BoA because of this “new and improved” app. What was the problem with the old one? That it worked? I use Grow primarily to make mobile deposits. That has become virtually impossible with the new app. Either time out or couldn’t verify or some other excuse. Not occasionally, ALWAYS. Here I am again today going for my third attempt to capture a check and get it deposited. This is not worth the hassle. I may as well just schlep down to the branch and deposit. Fix Grow or fire the developer or bring back old reliable. BTW, the website is also flaky as a flower child. Why did you have to fix something that was not broken?

I would like to see credits be listed in bold type and green color and debits listed in normal type in red color. The italics are unnecessary. I would also like to single step auto log-in without having to input my long ridiculous password every time I would like to have a quick at-a-glance look at my account. I understand the security features are necessary but I would like to be able to personalize my settings as I wish. The old app worked perfect for me. Now it’s more of a hassle than a benefit.

Grow is so terrible, I’ve had issues for as long as I can remember. The cloudflare verification software they use or whatever it is literally just never works. I have to sign in sometimes 10 times in order to log into my account. Then if I can actually access my account, I randomly get logged out and my session ends. You have the verify yourself EVERY log in - it does not remember your info. You can never access your account in a timely manner, god forbid you’re in a hurry. I’ve had to actually drive to a branch to access my account. PLEASE FIX YOUR APP, this is so beyond ridiculous how many issues I encounter on a daily basis.

New update has everything looking HUGE. Do you think all your users are 80 and in need of super large text or something??

Also, for some reason the new app updates information much slower than the last. In the last app purchases, deposits, any kind of activity updated right away. In this one it’s taking minutes. I withdrew some cash and an automatic payment went through causing my account to go negative instead of declining it for NSF. I shouldn’t have to check my account every 5 minutes for my activity to be updated. FIX THIS!!!!

I used to be able to customize the bottom menu (I want quick access to savings goals and do not use bill pay) and now I cannot figure out how to do this. I should not have to drill down into a menu to view my goals quickly. Maybe I am missing it but I also cannot figure out how to speak to someone about these issues. All links direct to the general bank homepage.

It’d be great if yall didn’t log me out all the time then me having to remember the credentials and risked getting locked out because yall lock me out for “suspicious purchases and activity” all the time especially at wrong times, when I need to pay something in the moment. Please do better.

I’ve been using it for years. It works well enough. There are times where it won’t connect, that’s probably the backend not Grow itself. Recently there was a change where it won’t it won’t work in landscape orientation on iPad. It forces portrait. It’s annoying as I move back and forth between other apps I use to track what’s cleared and web browsers to pay bills. This is a simple matter, just let us use landscape again please!

Grow serves it’s purpose and works well a majority of the time. My only complaint is that the deposits have gone from being a green font to black ( same as other transactions) It made the deposits stand out when they were a different color. Is it possible to change it back to the way it was?

App could be a bit more user friendly and carry other banking features such as Zelle. this app is one of the few banks not having the Zelle application. It also does not provide credit score. Customer service is hard to reach and some not very helpful. Otherwise pretty good.

When trying to set Savings Goals, there is a bug that keeps occurring when setting or adjusting a goal. Both the goal amount and target date state optional, but it will not allow you to create without setting one. Not only that but putting any number amount in the goal amount will produce a message “Please enter a non-zero amount” and will not allow you to create or modify a saving goal in the tracker. Frustrating for budgeting! I had accidentally messed up a goal while modifying the name, not noticing that it had switched the original goal amount from 1000 to 10 and put the rest of those funds into the next goal down. Hopefully this can be fixed soon :(

I actually love the new look! Easy to use! Love the automatic check deposit feature where I no longer have to click to take the pic, just align and that’s it! I do however have a suggestion, with accounts that have business and personal with this app, there should be an option to have it all on one screen instead of logging out and then into the other, that would be an awesome update!!

Thanks! Just used the deposit feature and it works perfectly!

I use Grow all the time, but the latest update is annoying. It seems that a couple hours is now “a while since you’ve logged in” and I have to use my password again. Before the update, that was not an issue. I figure if in want to glance at my accounts, I should be able to without being asked for my password constantly. Other than that, works like a charm.

I’m updating my review to say that I received a response from the developer stating that they are aware of the situation, and are fixing it. That’s awesome. Thank you!

The only thing I can find wrong with the this app Financial app is the inability to lock a debit or credit card within Grow . A separate app is required for these functions. Other than that its straight forward and easy to use. Been with this app since 1994 when it was MacDill.

I’ve spent the last week including working with customer service trying to log on. After entering my new password the next screen for log in to online banking I get: ‘Server Error’.
I’ve tried using three different desktop (Windows and IOS), iPhone and iPAD. Also, different browsers. Even with the great help from customer service kept getting ‘Server Error’. I’m sure the problem must be on your side. Please fix your server issues so I can log into my this app account.

Not only is Grow user friendly, but also aesthetically pleasing. It gives me all the information I need about my banking needs without making the screen too busy. Grow update was beneficial!!!

Omg, this app thanks for making this change. It is the 💩! On a serious note, it has such a better look and it’s easy to navigate so far!!!! Love, love how the transfers save previously completed transactions.
#appreciated

After the update, I gave the new app 2 stars. They have fixed all the issues and I am back to loving Grow . Thank you for the bill pay reminders!