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by Kristen Tanner

The bank itself has amazing customer service and does their job, but their app makes me want to leave. The app only even opens to let me view my balance about 15% of the time and only when connected to wifi, otherwise I get frozen on the loading screen.

This version of the app is 4 years old. I remember the first time you revamped your app to this version and I was so excited at that time the app functioned great (then), but now it's ancient and doesn't work. Even when I do get the app open, it's always a question of whether it will accept a transfer or a mobile deposit without freezing or closing out. I just want to be able to check my balance or deposit my checks without having to open and close the app 10+ times.

In conclusion:
Four years ago you updated your app and made it much better. You haven't updated it since then and technology has progressed rapidly. For a bank that has so many TVs and iPads in their office you'd think their mobile banking would be a strong suit. Please just update the app.

by Jurly00

I am this close || to moving back to BoA because of this “new and improved” app. What was the problem with the old one? That it worked? I use the App primarily to make mobile deposits. That has become virtually impossible with the new app. Either time out or couldn’t verify or some other excuse. Not occasionally, ALWAYS. Here I am again today going for my third attempt to capture a check and get it deposited. This is not worth the hassle. I may as well just schlep down to the branch and deposit. Fix the app or fire the developer or bring back old reliable. BTW, the website is also flaky as a flower child. Why did you have to fix something that was not broken?

by Kascam!!!!!

At least once a month I am required to log back in. What’s the point of Face ID if I constantly have to re-enter all of my information? Currently it won’t even accept my info as correct so I am completely kicked out. I am switching banks over this. The bank itself has done absolutely nothing for me after 6 years if being a customer. They make me jump through hoops just to use the actual branch. With the app being garbage as well, it’s a no brainer to find someplace else that let’s you access your account when you need to without creating problems.