Contact Pep Support

by Klcfleur

After leaving several messages over the last few weeks, someone returned my call. My question was inquiring about how to do a return since the purchase is applied as a “gift card” purchase and reads as such on the receipt. Knowing most businesses refund back to the original payment method, I wanted to know the process. The representative was quick to say the refund would be given…. How??… and then I would need to issue the receipt to Moocho for a refund. Too much work and makes me skeptical to the process. When I told her my feelings, she hung up on me. Kohls will give a gift card for the return since it was purchase like a gift card. I don’t have a use now for credit towards Kohls and wish I had made the purchase with a payment I can get the credit back if return is necessary.

by Rosie From VA

Signed up today while in my local Kroger. Used the app to pay. Since our transaction was over $250 the account was flagged and suspended within ten minutes of using it. It was already pending in my bank account. I received an email and contacted customer service. They are the ones who told me that this was why the account was flagged. They want me to send a copy of my picture ID and my card attached to the account to reactivate it. They did say to cover all but the last four numbers. Still don’t find this necessary. I got a speech about small business and fraud. Be careful if you use this app especially if you tend to have larger transactions at your grocery store.

by Kayciequiz

Moocho STILL has ambassadors at my local grocery and drug store approaching customers who are trying to get their items and go home quickly and without coming in contact with others. In our current pandemic, this behavior is irresponsible and unsafe, only essential workers should be out right now and customers don’t want to come close to anyone they don’t have to—they’re only at grocery or drug stores out of necessity and not to have a lengthy chat with a stranger in a crowded store.

I am deleting my account and telling anyone I know to do so as well. I will not be doing business with corporations who don’t care about the safety of their employees, clients, or the general public.