UNDOK app not working? crashes or has problems?

UNDOK Status

Published by on 2023-12-13

UNDOK™ is the companion app for your compatible SmartRadio or connected
speaker. Use UNDOK to connect your product to your wireless network, set it up
and add more products to your home in the future.


I have a problem with UNDOK

Are you having issues? Select the issue you are having below and provide feedback to UNDOK.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
466.7%

Login
66.7%

Connection
33.3%


Reported Issues: 14 Comments

By Martin   2 months ago


No longer able to search for internet radio stations

By John Wright   5 months ago


Unable to use presets because preset page in permanent 'save' mode ! Have used UNDOK for years without this problem.

By Mr John Rooney   9 months ago


I can't operate it from my phone. I have moved into a new address & can no longer operate it from my phone. My granddaughter, who is a whiz on the Internet can't get it on my phone either. I had this trouble about 3 yrs ago when first using Undok. Thank you, John Rooney

By Caroline   9 months ago


A popup screen asking for access to media comes uo and freezes, locking the app

By frits   1 year ago


Not able to download app from AppStore on iPhone 14 Pro

By Dave Crossley   1 year ago


- "No compatible devices", but it sees my Denon DN-350UI once in awhile. - After attempting to connect to a "compatible access point", (a) it does not seem to connect and (b) it is a struggle to get back to the UNDOK menu. I am trying to use a Samsung XCover4 smartphone and it was already connected to the wifi network. It would be a good idea if it worked. I am not a tech, but I have managed to achieve connectivity between other devices with no problem. There goes another 2 hours of my life to tech that does not work. Looks like someone else has had the same problems.

By Peter Briggs   1 year ago


I have Amazon music which i play through undok to a Roberts stream 67 player. It was working fine until today and now I cant search for a specific artist as no search comes back. I f I choose to play playlists it works ok but not the search function

By Petros   1 year ago


I have period no connection with sangean wft-3

By Jeremy Hopkin   1 year ago


Undok stopped working. It reports that there are no compatible devices available. When I try to go back to setting it up it says that I'm not connected to a compatible access point. I've 3 WiFi networks in my house. It was previously connected to this one and working OK. This one was rgexsame one that the Roberts Stream 2 radio was and still is connected to.. I've tried switching both my phone (Samsung Zfold 2) and the radio to all of the other networks - still no joy. Haven't a clue what is happening and neither Undok nor the radio manuals seem to help.

By Jeremy Hopkin   1 year ago


Undok stopped working. It reports that there are no compatible devices available. When I try to go back to setting it up it says that I'm not connected to a compatible access point. I've 3 WiFi networks in my house. It was previously connected to this one and working OK. This one was rgexsame one that the Roberts Stream 2 radio was and still is connected to.. I've tried switching both my phone (Samsung Zfold 2) and the radio to all of the other networks - still no joy. Haven't a clue what is happening and neither Undok nor the radio manuals seem to help.

By Ruud   1 year ago


Spotify don't play anymore via undok. Radio plays good. Wen I start a song on Spotify the counter goes from 1 to 4 second but no music. I reset all apps, but no music. Pleas help I use the music box MB1

By Mark Bloomer   1 year ago


The app is totally flaky. Frequently just doesn't work for no apparent reason. Sometimes uninstalling and reinstalling helps, sometimes going back to factory resets with the devices and resetting up, but not always.

By Billy Cochrane   2 years ago


Magic - after 4th delete & download from Apple AppStore Undok is back and working.

By Billy Cochrane   2 years ago


Suddenly 30/03/22 each of my two Roberts stream 93i radios had yellow exclamation marks at their names on Undok run on my iPhone 13. Reinstalled app. Not cannot find radiosnn


Common dislikes about UNDOK app

- Won't connect with iPhone 7+

- Has only two pages that don't do anything

- Does not work with iOS 14.6



Have a Problem with UNDOK? Report Issue

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Common UNDOK Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UNDOK app on iOS and Android devices. Solve all UNDOK app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. UNDOK iPhone Issues and Solutions

  2. UNDOK Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Frontier Silicon Ltd, developers of UNDOK.


100% Contact Match

Developer: Frontier Smart Technologies

E-Mail: [email protected]

Website: Visit UNDOK Website



About this app

Use this app to connect your product to your wireless network, set it up and add more products to your home in the future. this app™ allows you to control key functionality of your device including turning on/off, selecting the audio source, selecting the audio content, playing/pausing, setting the volume and accessing pre-sets.  The sources displayed in this app will depend on the functionality enabled in your audio device. this app™ is also compatible with Spotify Connect so you can play your music directly from your Spotify app into your device. See for more details.  Supported audio sources include Line Input, DAB, Internet Radio, Podcasts, FM Radio, Bluetooth, Amazon Music, Deezer, Tidal, Qobuz, Napster.  this app™ is the companion app for your compatible SmartRadio or connected speaker. 



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