Jira Cloud Status

Last Updated on 2025-02-03 by Atlassian

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⚠️ Most reported problems ⚠️

Not working

33.3%

Screen

33.3%

Something else

33.3%

24 hour clock ⏰

- Deleted projects are permanently deleted without a backup folder

- Lack of support for dashboards

- Issue with retaining values when selecting or updating an epic on a task

- Lack of basic mobile app features such as auto-save and reliable formatting for bullets

Merry Gaskill 2022-09-01

Crashes every time I try to open. Restarted phone no help. Jira mobile pro. No updates available in App Store. Ios 15.6.1

Showing 1-1 of 1 reported issues:

Common Jira Cloud Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Jira Cloud network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Jira Cloud App
1. On android, goto Settings » Jira Cloud » click [Force Stop]

Clear Jira Cloud App Cache and Data:
1. On android, goto Settings » Apps » Jira Cloud » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Jira Cloud.

On android, goto Settings » Apps or Manage Apps tab.
Click Jira Cloud » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Jira Cloud » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Jira Cloud