Contact Vagaro Support

I used the app to book an appointment with a new stylist. Unlike booking on StyleSeat, apparently this app needs additional approval from the stylist. When booking, you have to pay 40% of the service to confirm. I decided to cancel my appointment, as I wasn’t able to get in contact with the stylist to get a confirmation, and to my surprise the site said I wouldn’t be refunded the 40% that I already paid. This is contrary to what is listed under the cancellation policy, at the time of booking. The policy stated that cancellation had to be done 24 hours before the appointment in order to not be charged and I was cancelling a week before the appointment. I tried to call customer service and a recoding said that the number is for technical support and that all other calls would cost $10.

It just took me OVER HALF AN HOUR to get a customer service agent to tell me that I cannot edit a class once it has already started, for instance making it into a series rather than 1 class. I am annoyed that I can’t make such changes as an admin and a new user who is prohibited from correcting mistakes for my own business, but okay. But the waste of time - literally half an hour of waiting on this person to figure out the answer to a question that is so simple and so fundamental to the supposed purpose of their entire platform. I will probably go back to the stone ages of using an Excel spreadsheet and PayPal to avoid having to deal with such incompetence.

I want to love this app - and I really do love the convenience of booking a hair appointment any time of day. However, while I can appreciate that the developers keep the app updated, it inevitably makes me log back in every single time it updates. For some reason the app doesn’t work with the password memory feature on iPhone so it’s very inconvenient to try and remember my password, or reset it, every 6-8 weeks. I finally gave up and just started texting my stylist to make an appointment instead of using this app. If the developers would get the app integrated with the password keeper / facial recognition on iPhone I would start using it again. Until then it’s not convenient.