Contact SharkClean Support
Company Name: SharkNinja Operating LLC
About: Your ultimate cleaning partner is here. Meet the redesigned SharkClean® app.
SharkClean Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SharkNinja Operating LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit SharkClean Website
Privacy Policy: https://www.sharkninja.com/privacy-notice-iot/en
Developer: SharkNinja
Read 14 Customer Service Reviews 😭😔💔
i have a shark zd400 also#2522 on cord you told me you did not have handel for it so you are sending me one to replace this one is it on its way can you let me know something about this thanks
After a few months, flimsy rubber flange on brushroll door split, causing a big noise as it catches on the roller and loss of cleaning ability. To get a replacement under warranty, you have to register the product, but I cannot register my product, AV2610BFUS, because it says "Parts and accessories cannot be registered". The product is a Shark AI Ultra 2in1 Robot Vacuum & Mop, but the website does recognize AV2610BFUS as such. When I tried just ordering the replacement part, again, it does not recognize AV2610BFUS. The Search function says "0 results for AV2610BFUS" Why can't I live chat or email for help? I don't want to sit on hold for 45 minutes just to talk to a representative who can't help me. I bought a Shark for the main floor, I am disappointed. Will I buy Shark for the upstairs? I don't think so. Will I buy a Shark for the basement? I don't think so.
Just hot my Shark, cannot get into app. Says wrong username or password. Will not send reset link. Deleted app, reinstalled- same issues.
I’ve been trying to get past settings to set up an account on shark clean app. I just got my shark iq selfempty Xl I’ve been working on it for five hours and can’t finish settling up without getting first set up in the app. Is there a way to run it manually?? It’s still charging. Help—-I’m ready to send it back.
having problem with device.please mail a manual. after running robot for about 30 minutes i find several places still not touched even tho it has gone over somme places several times. please help
Vacuum robot will not connect to new Wi-Fi. Everything in my home connected just fine except the shark. I’ve owned it for less than 6 months.
I am trying to register my new NV355 Lift-Away Pro Upright Vacuum but cannot find the QR code anywhere on the vacuum that would give me the serial number. So how do I register my vacuum without the S.N.? I even disassembled the vacuum again in case the QR code was hidden behind something else. I want to get it registered.
I want my shark robot self-empty vacuum serviced. I am looking for a place to take it in my service area of 23692. I keep getting a number 2 problem. I have cleaned, replaced, and everything it has said to do but still gives me that error #. Please advise as i really like my product.
I have downloaded and deleted the Shark Clean app several times now to no avail. When I hit the app it opens for about 5 seconds and stops. A message comes up saying the app has stopped working. I can't even sign in to it. I have tried shutting down my router, shutting down the robot, and also my phone to no avail. This is ridiculous. Shark needs to take a good hard look at this as I bought it for the mapping and selecting different rooms to be cleaned.
I have a Shark lift away Pro upright vacuum model number NV356E 56.I purchased it on June 6,2021.On the canister where the extension wand goes into it,has broken off.We have tried to glue it but that did not work.Please let me know what can be done.Thank you! . .Sandra Tipsword
I need to delete network name as it is incorrect? Help? I deleted shark and then got the app again but it knows me and there is no way to change the network name
Seriously??
by Renee_7319
I find it extremely hard to believe that this app has nearly 5 stars. This app is trash. It rarely controls my vacuum like it’s supposed to. The map feature and being able to instruct the vacuum to clean a specific area does not work. It literally never works. The app will show that the vacuum is docked when it’s actually cleaning. If it begins it’s second clean and I feel like it doesn’t need to I hit the dock on the app to end the clean but the vacuum just keeps going. The new feature where you’re supposed to be able to get more cleaning time out of your battery doesn’t even show up on this app. I have repeatedly tried to update the profile on this app and always get the message “something went wrong”. I have have the RV1001AE robot. My vacuum is pretty great. A little dumb sometimes like heading to the opposite end of the house when it’s dock light is flashing. And cleaning specific spaces repeatedly and other spaces halfway or only one time. Kind weird but it does the job no matter how oddly I think it gets it done. But the app to control just doesn’t work. I generally just press the button on the vacuum itself to get it started because the cleaning schedule doesn’t work on here either. People please stop writing your reviews for the vacuum on here! Your review of the vacuum goes on the shark website. Review the actual app on here….this isn’t that hard. I really like Shark products but this app needs an overhaul.
Hire new programmers!!!
by Saonas
First it took several tries to get this device to connect to the app even though there was a pop up to join the Shark device Wi-Fi. Then it didn’t want to join the Wi-Fi at home. Finally got past that. Whew. Then I went to register the device. What a challenge. I work in IT and was finally able to find a work around. When you go to register it sends you an email to confirm the email address and account. Should be pretty simple but this link took you back to the App Store. When you click open in the app stairs it takes you to the app but doesn’t take the account verification, instead it won’t let you log in because you have to register your account. This sends you another email so you just get an endless loop (the first thing they teach you to avoid when you learn programming). The work around was to register the account on their website. Of course when verified it said the password was wrong so then it sent an email to reset the password. Seriously guys, get new programmers. So my next step was to enable the Alexa skill. Hahahaha. Good luck with that. You get the log in and enter your information only to get a bad gateway error. There is no way to get past this. The partnership with Alexa was one of my reasons for purchasing this device. PLEASE GET NEW PROGRAMMERS!!!! I haven’t used the device yet but this review is for the App.
Awful mapping. Terrible support.
by Chris D....
We’ve run our Shark IQ 33 times over 21 hours and the map of our house is still not finished and has been getting worse. The main problem is the robot goes to the same side of the house EVERY TIME. Not once has it went to the other side of the house first. The battery (even on eco mode) runs low before it makes it to the other side (all but 3-5 times) so the rooms that we need to clean the most never get mapped. I’ve gone as far as to remove most of the furniture in the side it goes to every time to help speed up the process, but still nothing. I’m not a programmer, but it baffles me as to why it doesn’t alternate the direction it searches in while mapping. Seems like common sense to me.
I called Shark and the only option they gave me was to reset the map. 6 days of constantly baby sitting and having all the lights on in our house, running as often as possible, for nothing. I’d return immediately if I could, but we used gift cards and we don’t need $400 in store credit at bed bath and beyond. I can’t even tell if it cleans well because we have to run it in the lowest power mode so that it can attempt to map the house! So the actual cleaning may not be up to par, but I don’t know.
I should’ve listened to all the negative reviews online. The software of this robot is excessively poor. The Roomba self emptying robots can’t possibly be this bad.
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