Contact Parental Control App Support

by John 747478484

Started out with the free account but ran out of free uses (they limit how many times you can shut off your child’s applications). So, I upgraded to Ourpact Plus so I could manually shut off my sons account.

Everything worked great until I started to notice issues. First, when you click the button to disable applications you trust that the action was completed. I would wake up the next morning and log back in just to find that it was never shut off and my son could have been up all night. Second, there were two instances when I had to reinstall the application on my sons phone (repair) because it would freeze and leave me unable to control my sons application. Finally, I lost all faith in ourpact when our son was grounded for a week (kept his phone but had no apps). Looked over his shoulder and saw him on Snapchat—how? Long story short, if you google how to get around ourpact there is a step by step guide for kids to disable certain features of ourpact (making your parents think it works but it really doesn’t).

Support is via email only. They only send generic messages that are very scripted. Though scripted the response does come quickly. Ourpact will definitely work for younger kids but not older kids that know their way around devices. To be honest, all they need to do is go into settings and you can disable the entire ourpact system with one click. I think the application is great if it works but there are a ton of back doors to fix.

by BamatamRN

I used the basic version for a short time then upgraded to premium. I STILL have not even been able to try the features to see IF they work, because the Premium version will not install on my phone nor my daughters. It requires you to download the software on your computer via iTunes. Once I did this, neither my phone or my daughters phone will connect to iTunes on my computer at all. After MANY generic email responses from OurPact (because there is no phone interaction at all- email is the only customer service choice you have), they tried to claim it was a problem on Apple’s end; this is ridiculous to even suggest, since I had just completed an update on the phones via the same iTunes an hour before the problem. The ONLY difference is this installation. So I called Apple Support and spent close to two
HOURS troubleshooting with an upper level tech, who ultimately determined that OurPact had caused the issue and there was nothing they could do on their end. Even after uninstalling the software and apps completely from my computer and phones, the problem is still there.
I would highly encourage you to look elsewhere. If this had worked as it was supposed to, it seems to be a great app system. But not only did it NOT work, it has caused damage to my iTunes connection that even Apple can’t fix. Download at your own risk.

by E7plus3

I initially gave this app a 5-star review, because it theoretically does everything I wanted. What they don't make at all clear anywhere on their website or in app descriptions or in their terms of service is that YOU HAVE TO HAVE A CONSTANT INTERNET CONNECTION for any of it to work. I can't create a schedule at home, set it for my kids' iPads, and then let them go to school and have the schedule still work. Which seems like how you would expect this to work, just by common sense. But no, every single change in block/grant status requires an ongoing connection to the internet.

My kids have an hour ride to school each way. I want to give them access to their games during that time, but only during that time. I don't understand why this is so hard to do, but so far I've yet to figure out a way to make it possible. If this app just let the previously created schedule run as planned on the iPad without a wifi connection, it would be perfect and I'd give it 5 stars and pay even more than $5 a month for it.

I do have to add one more thing: all of the people giving this bad reviews saying it is controlling or destroys trust with your kids (maybe most kids writing those reviews?) have this wrong. My children and I installed this app together and are in agreement with our family rules. They understand why they need them and accept that. This isn't about control, it's about helping kids have good habits.