Vagaro Reviews

by Aderloid

It just took me OVER HALF AN HOUR to get a customer service agent to tell me that I cannot edit a class once it has already started, for instance making it into a series rather than 1 class. I am annoyed that I can’t make such changes as an admin and a new user who is prohibited from correcting mistakes for my own business, but okay. But the waste of time - literally half an hour of waiting on this person to figure out the answer to a question that is so simple and so fundamental to the supposed purpose of their entire platform. I will probably go back to the stone ages of using an Excel spreadsheet and PayPal to avoid having to deal with such incompetence.

by MrsID1020

I used Vagaro to book an appointment with a new stylist. Unlike booking on StyleSeat, apparently Vagaro needs additional approval from the stylist. When booking, you have to pay 40% of the service to confirm.

I decided to cancel my appointment, as I wasn’t able to get in contact with the stylist to get a confirmation, and to my surprise the site said I wouldn’t be refunded the 40% that I already paid. This is contrary to what is listed under the cancellation policy, at the time of booking. The policy stated that cancellation had to be done 24 hours before the appointment in order to not be charged and I was cancelling a week before the appointment. I tried to call customer service and a recoding said that the number is for technical support and that all other calls would cost $10.

by LovinLifeATT

I want to love Vagaro - and I really do love the convenience of booking a hair appointment any time of day. However, while I can appreciate that the developers keep Vagaro updated, it inevitably makes me log back in every single time it updates. For some reason Vagaro doesn’t work with the password memory feature on iPhone so it’s very inconvenient to try and remember my password, or reset it, every 6-8 weeks. I finally gave up and just started texting my stylist to make an appointment instead of using Vagaro. If the developers would get Vagaro integrated with the password keeper / facial recognition on iPhone I would start using it again. Until then it’s not convenient.

by Dakohnm

App works as intended and setting up appointments with the reminder texts are great. I had no issues with Vagaro until now where I tried to find a way to cancel my membership.

Looking through the entire app and not being able to find anything that said “cancel membership” led me to call support. Once on the phone, she was kind enough to provide the number to the business and informed me that I have to reach out to the business to cancel. Now I have to create discussion in order to cancel and that is a huge inconvenience for me.

Providing 3 stars because it hasn’t failed before, but otherwise would have earned a perfect rating from me. I suggest app developers make it an option to cancel via app.

by Linguaphile85

I use Vagaro to sign up for my fitness classes multiple times a week, and that function works well, however it’s extremely irritating to be told every time I open Vagaro that my location settings are off. I know they’re off, and even if I had location services on, I DON’T WANT TO SHARE MY LOCATION. Where is the option in Vagaro to never share my location and prevent this notice from greeting me EVERY TIME I open Vagaro ?!? It’s ridiculous this isn’t already built in, and even more frustrating because it just started happening a month ago, despite the fact that I was using the same app version that I was before this annoyance started, and I made no changes to my this app profile or my iPhone’s settings.

Please fix this. I will never share my location with this app, and it’s pretty abusive to keep asking without providing a way to opt out completely.

by R.Bruce503

I've moved between 4 cities in 3 different states over the last 2 years, and Vagaro has been helpful to me when looking for new providers/techs, as well as when I just need to find someone with immediate availability. The design and concept are great, I just wish the folks offering their services on the platform would take full advantage and manage their pages a bit better. I'd also like to see more of a push for reviews, and more consistency; there are many times I will create a filter and won't have any results, but if I do the same inquiry a bit later, multiple availabilities populate.
Definitely a must have app if you're constantly traveling and aren't able to commit to a regular schedule of services, or if you need to schedule something right away and just need to see who can help. Tons of potential if the users took advantage of Vagaro in it's entirety.

by Askaboutaimee.com

I love how quickly and easily I can set appointments for the whole family and work around everyone’s schedule without having to waste someone’s time on the phone! Plus, I can set an appointment right when I think of it—often at midnight—instead of having to wait for business hours. Love the “add to calendar” option, love that reminders are sent directly to each family member, love everything!

by K8EEEdid

Does the job and makes it easy. I only wish more salons were using this, but I suspect this will be as successful and widely used as OpenTable has become. It takes away the hassle of calling, maybe being put on hold, or possibly wanting to call when the salon is closed. Plus it allows you to visualize your options. I think it also provided my info to my aesthetician so that she could text me and confirm other details she needed for the appointment (current skin status, etc).

by Bionicears2004

I’m Deaf, but can “hear” with CIs, but phones are not my strongest suit. I LOVE Vagaro because it allows me to book appointments at my favorite salon and it’s so easy to use and to find when I can book with my favorite stylist, or to find the next available appointment. Especially when it’s after hours, and I realize I need to book an appointment. Booking right away when I’m thinking of it instead of having to wait later (and I’m likely to forget to) is very convenient!

by Melgyearwood

Melissa Canino is the most professional, trustworthy, and caring Stylist I have ever had the pleasure of working with! Her Master Colorist Credentials are impeccable, including her experience at the prestigious Elizabeth Arden Salon in Washington, DC. She attends numerous Continuing Education opportunities, including an International Master Conference in Spain recently. She treats me and my daughter, not just as clients, but she genuinely cares if we are succeeding in accomplishing what we each need and want for our personal hair goals. Melissa genuinely cares about her Clients, and I highly recommend her Services....she is a Rock Star!

by Uniform131

Love Vagaro!!! Keeps accurate accounts of upcoming and past appointments at my favorite beauty spot... seriously, I don’t know what I would do without it. I used to keep notes in a little note pad,, I constantly lost it or forgot it at home, tried a pocket calendar, same results.
Vagaro tracks the appointment from beginning to end, who the appointment is with, the times, costs and it tracks past appointments. I can schedule an appointment with my favorites at the spa and if I have to reschedule or cancel, I can do it with just a touch. Love Vagaro!

by MarceMarcMarc

I have enjoyed using Vagaro for a year or more now. It’s so helpful being able to make appointments without having to talk out loud (like when in public). Also I enjoy seeing the available open times and looking at different days/times to compare to my calendar. So much better than the dialogue that goes on over the phone. You can set up reminders, add to calendar, and you can go back in to look at past and current appointments as well as rescheduling an appointment. So great!! Try it!

by BlackDesti

Okay I’m a bit extra...but since my lash stylist moved to a salon that uses Vagaro my life is actually better! I used to be late and/or forget to schedule my appointments. this app is basically my assistant...and her assistant too! Easy to use, and links to my calendar, sends reminders - love it all! The only thing I’d add is a way to bookmark my specific “usual” appointment so I can re-book my recurring appointments easier. It’s a couple extra clicks right now, so I’m not complaining at all...just a special request if any updates are underway. Love Vagaro!

by TheWildthings2!

My son used to have complete meltdown whenever we took him to get his hair cut. I would have to sit in the chair and basically restrain him to get his haircut. It’s was traumatizing for me and him. Then we found High Class. I promised my son a toy if he was good. When he was done he said i don’t need a toys, they guy are really good. Now he goes in and looks fresh after he leaves. The barbers are so calm that he often falls asleep in the chair. We love JHONOTHAN and RAYMOND but all the barbers do great work. Hands down best barber shop!! We desperately needed this in our area!!

by Lady.OC

It’s so easy to make appointments and find info - I LOVE Vagaro!! I make all my bi-weekly nail appointments through Vagaro I’ve used it in the past for eyelash extension appointments as well (when my lash girl used this app). The only thing I wish that would be different/better (and it’s nothing against Vagaro at all) is that more people & businesses would use Vagaro bc then I could make all my appointments with it and also find more info/prices when it comes to new businesses I'm considering trying. If you’re a business owner you should def use Vagaro!!

by Debs316

Love Vagaro, I can schedule appointments without having to make calls. So easy. Find new businesses. Can use app to see what upcoming appointments I have. The books.

I would like if Vagaro would one day sort upcoming appointments the separate current ones from canceled ones. It would be great to be able to reschedule an appt via the application and not have to call the business.

There is a little bug when you chose a service then select a date that it removes the service so you have to reselect the service. A bit annoying.

by B@bygirl

The owners have been incredibly accommodating to my needs. Life has been rough for everyone on this planet & this quiet, serene environment helps me mentally and physically.

From being a healthy & quite an active woman to barely walking normally, Zen Sweat has been the only place I am able to release my stress without being bothered with mobile devices, phone calls, life’s daily demand. It allows me to have 100% ‘Me Time’.

I absolutely adore the owners.. they keep it immaculately clean. The minute I enter Zen Sweat, inhale the invigorating scents while removing my shoes..my body & mind can begin to relax & begin meditation & yoga 🧘 stretches 💕

by Dacabajata

A few years ago my Stylist- Stormi Jones,owner of Stormi’s in Berwyn,Pa decided on this app system to handle her appointments. In the beginning I struggled a bit as it was not user friendly. But the people at this app responded quickly to feed back and soon it was clearer as they streamlined the system access and made it easy to go directly to Stormi’s to set up an appointment. The system gives you options to look at all the salons/stylists in a geographic area. Thus can be helpful when traveling and you need a salon. I find it very helpful and I can make appointments at a time convenient to me. Give it a try!

by Sämïï

After covid it’s been hard getting appointments to my old nail salon since nobody just walks in anymore. I went a whole year without doing my nails not knowing Vagaro existed. Luckily I found it when searching in google for online nail appointments and tried a few options but none were as easy and impressive as Vagaro. I set my appointment through Vagaro . Enter the name of the technician or just anyone if your technician isn’t available. They send you messages to remind you of the appointment. You can cancel with 24 hour notice … honestly it can’t get better thankkkkkk youuuuu!!!!!

by Inez Camp

First let me start off by saying this is not a scam and I am I real client of Brandy. The service that she is providing is so amazing. She is very professional and makes you feel very comfortable. You will see very fast results within your first session. As women especially us that have children and have c-sections our body’s start caring a lot of fat and it causes us to be insecure and depressed but brandy’s work gets you back to looking like that girl you where before the kids. I am so thankful for her and the service she provides.

by LMD RI

When I updated to the most recent version of this app, my email, password, and appointments disappeared. I had to reregister, which I did, but, alas, my appointments did not reappear. Fortunately, I had already logged them in on my calendar so I know when they are scheduled. I will double check with salon tomorrow to be sure that I still have appointments on the books.

Also, I do not live anywhere near California and find it annoying that the website always opens up to San Francisco businesses. If this app opened to businesses in the Northeastern part of the country, that would make much more sense. This is something that needs attention.

by Nicums991

It now takes forever to load my list of appointments. The updated layout is terrible as well; I liked it better before when you could more easily view multiple appointments on the screen and scroll quickly. It also separates appointments instead of lumping them together even if they are back to back. And I HATE the fact the location services pop up will not go away unless you allow it to use your location. I said no and I don’t want to let it use my location so it should never ask again. 😡

by AllisonPS

I would not have downloaded Vagaro had my favorite yoga studio not started to use it for booking classes. Overall, the user experience is just fine — not great. Surprisingly, I’ve had a difficult time figuring out how to send a message to the studio via Vagaro . For example, I have a guest pass but I can’t figure out how to use it at check out. It seems I can’t just shoot the studio a note with my question; if I can via Vagaro , the process is not intuitive. Instead, I need to leave Vargo and open an email or message via Facebook.

by JJ Frequent Flyer

this app is the most user-friendly service booking app I have ever used. It’s so incredibly easy to book, reschedule, and cancel appointments and it keeps me from forgetting my appointments which I frequently do. The text reminders are super helpful and they let you confirm your appointment by just clicking the link in the text! I wish every business used it.

by Uo121

I love that I don’t have to call or text my nail, lash, or hair girls anymore, bugging them about their prices, policies or availability! I can click through their schedules finding the perfect time that fits into my schedule AND I can leave them a quick message about the upcoming appointment! I love that I get reminders and I can easily reschedule if needed and book multiple appointments at once! Highly recommend Vagaro!!!

by Lisasueann

I love this scheduling app. Lucky for me the salons I use for hair, skin care, massage, spa, etc. are all using it. I've had to use another scheduling app and was frustrated by it as it was not user friendly in the slightest. I do my scheduling in the evening, when the mood hits me and for my lifestyle works great and very convenient. It's a breeze to schedule, reschedule or cancel. I also get reminders days ahead which is a nice feature.

by Get It!!! Nowwwwww

Vagaro is great for the clients how are on the run and need a trusted area that will keep all the appts schedule in order plus its connects with your personal calendar. It allows you to book an appt, reschedule or cancel in a timely fashion of course. Has helped me find salons all near by area. I am also able to give my feedback on the services I’ve had. It’s not only good for the clients but also for the service providers. Great app!!

by Biscuit090

This is so easy and convenient to use and keep my appointments organized and I love the updates and deals!!!! This is amazing I wish every salon used this! ❤️. For real it makes my busy life and scheduling my salon appointments so much simpler and provides the flexibility I need as a customer!!! I can see my options and get a quick facial or brows done and add additional services when I see they have extra time a available 👍❤️

by Nmarie3511

I didn’t realize how much I loved Vagaro until I moved and started at a lash salon that didn’t have Vagaro. Having to call in to make an appointment and ask about 5-6 different times that worked for my calendar sucked. I was sooooo excited when they finally got the this app app, I’m able to look at all the available times and find what works for me without keeping their receptionist on the phone for a half hour.

by Makes Appointments Easg

I love that I can make appointments and find new services in one place. There are lots of venders using this platform so I have options and understand exactly what I am getting before I show up. I used to be a walk in kind of person , but this has really changed the way I shop for beauty services. It makes it easier to make repeat appointments with services I like.