Contact PetDesk Support

by Thorjr65

Tried to enter information, went to save and get the red sign telling me that they are currently updating my experiencce with even more features. On a Monday morning? Really?!? For hours?!? Is the app gonna make me some breakfast too? It should if it takes that long to upload new features. Or maybe the app was not ready to roll out and the vets bought a pig in a poke.

OMG! Got an email today from PetDesk apologizing for my bad experience. The asked that I email their customer support so they can get more information. Well, how do you like them apples? It only took a month and a half to respond. That has to be some kind of record, I’m sure of it, especially whem snail mail is faster than your email. I know, your site was updating with important new features! That’s the ticket!

I won’t be sending an email to support as I approach retirement age, and I suspect I’ll reach that age long before support can possibly respond. I’ll just talk to my vet and explain it all to him. He is the one that is ultimately is adversely affected by a bad app.

by Trackerguy

I use a password manager and my passwords can be pretty long. It requires a copy/paste function for the password input box, since the passwords are just too long to type in. This app does not let me paste a password in the input screen. I’ve never run into any other app that has apparently disabled the paste function to input a password. Perhaps it would work on a desktop, but not on my iOS devices. Don’t know if this is by design or accident. Without being able to log in, the app is pretty useless for me.

Update. Still no changes and no reply. I don’t understand the purpose behind any app that doesn’t allow a password manager to input login credentials. It’s almost as if they are encouraging weak passwords. Still won’t use that kind of app.

by DCLove101

We scheduled for a dental appointment in advance on PetDesk for a dental for our cat. We drove all the way to veterinarian one on the scheduled appointment day but were refused because of PetDesk appointment glitch—this is NOT the first time PetDesk app has screwed up appointment scheduling.

We already know that for a dental appointment you have to only click on the Dental option (do not click on other options) or it will not book with the correct appointment priority type of availability.

We drove over 50 miles with our senior cats again for a wasted vet visit and had to schedule in person instead of the PetDesk app. We are so upset and disappointed and FRUSTRATED with the PetDesk Ap. Our cat really needed his dental and we miss work (Which enables us to PAY for the vet visits) to take our cats to the vet.