LendingClub: Banking and More Reviews

by Pupalein

I like everything ok BUT transfers of monies from your account to a linked account take much too long. Hours If not days. That is too long. And I transferred my money from a goal keeper account (like a savings account) to my checking. It took days for my own money to transfer. I finally had to call. They didn’t offer me a reason why. The money appeared in my checking account moments after the call. I needed that money days ago when I first transferred it.
Also, on another account I have with a competitor, when you send a check out, the monies are taken instantly from your checking account. NOT Radius/Lending Club. It’s kinda old fashioned.
I do like the Goal Keeper feature. It is a way of setting a goal money wise and every pay day a portion is automatically put into that account. Sort of like a savings account but not really.

by Chri5dub12

Before reviewing the apps, the bank offerings from Radius are a no-brainer! For the apps... here we go: For an online only bank, you’d expect a killer app. Not with Radius. For iOS, LendingClub is just blah. Very basic, not pretty, just basic. Takes forever for balance to show as well. For iPadOS, same as iOS, but LendingClub doesn’t even support landscape mode. Literally a copy and paste of the iOS app. For web experience, blah. Very confusing to navigate like the apps and not anything winning a design or innovation award To the Radius team, your banking terms are fantastic. As an online focused bank, the offering is terrible. I would love to see a more modern approach to the apps and web design, as well as the basic functionality of landscape mode on iPad.

by IAmDJKraze

I’ve had this bank for a few months now and I CANT WAIT until after Memorial Day so that I can call and cancel. I signed up because of the 1% cash back on all signature purchases. I knew I was getting ready to make a cross country move and would need to buy an entire house worth of stuff, so this was perfect. Signed up in February, met all minimum requirement by 30 days. It’s May 28th and I still haven’t received a single interest or cash back deposit.

I’ve contacted customer service at least 6 times now, via phone, email, and chat via LendingClub. Each time they say they’re going to forward my request to be further investigation because I should have earned cash back by now. Haven’t heard from anybody in 3 weeks. Over $4k in monthly direct deposits plus checks, and at least $4k each month in signature purchases! Without cash back, this is just another bank earning money off MY money with no benefit to me.

Thank goodness I didn’t close my old bank account.

by MrsEJU

Do not use this bank. Everything seems great and convenient at first but don’t be fooled! Their “processing time” doesn’t start from when you make a deposit or make a transfer from another account. It begins when they initiate the process. This can be 2-3 days later. I’ve had transfers take over week. Even after the money was removed from the other account. The final straw came today when after 6 months of making deposits, they decided that my hyphenated name wasn’t valid. The customer service representative refused to even acknowledge the fact that I had a reason to be upset by this random decision. He kept using the “I’m sorry you feel that way” line. I did “go Karen” and ask to speak to a supervisor and his response was that “there is no one he can transfer me to”. Now I have to find a new bank that understands that marriage isn’t every woman’s whole identity and we still have professional lives and names.

by Mike C In Orlando

The attention to accessibility on this application has gone downhill ever since lending club got control. Radius was an amazing institution with inclusivity for everyone in everything they did including their applications. This version is broken when it comes to voiceover on the iPhone for blind users. It requires me having a cited person do everything from logging in, because touch ID doesn’t work, to filling out the two factor authentication screen which is totally inaccessible. Transfers are impossible for me to do independently anymore. Clicking the “I agree“ button results in me being shown the blurb about what happens with my information, but I never get an opportunity to agree and continue with the transfer. This is just the tip of the iceberg. Fix this or I will be going elsewhere! A very unhappy customer!

by Girl Boy13579742

They locked my account, refused to give a reason why, refused to communicate with me and left me stranded trying to pay my contractors and expenses. Their only communication was that they demanded that I re-identify myself, which I did, and demanded an invoice for the small 5k payment I received, which I sent. Btw the payment they’re demanding invoices for came from a legitimate company that I have a contract with. I am a new small business and this is a horrible nightmare. Still no communication on their part, no reason for locking my account, no reason for shutting my business down or taking my company’s money. I can’t pay anyone, can’t pay taxes, can’t function and am suffering extreme financial harm because of this reckless bank.

If you care about your business ignore the fake reviews and run as fast as you can in the other direction.

by Driver338

LendingClub mostly works, once you learn the quirks, which are many. Transfers use a slot-machine like selection system which makes it very easy to select the wrong account. External transfer history is frequently incorrect. It’s not possible to tell at a glance (or even several glances) whether you have transfers outstanding. This problem would be so easy to fix that one wonders if it has been designed to generate overdraft fees. The customer service folks try to be helpful but they are hamstrung because the software their app is created by a third party, Narmi, which seems to be quite aloof and unresponsive to the banks that it serves.

by JAbreu610

I just created my account today but I have already run several technical issues:
- External accounts added via thier instant verification system sorta works, it added both of my accounts, savings and checking, but labeled them both “checking” with my bank name as the label, leaving me to guess which is which...
- The mobile app shows the last four digits of external account while the web interface doesn’t. Thought a workaround would be to simply change the nickname for the account via the mobile app. Yay...except no. While te app claims the nickname change was successful, with a green banner across the top of my screen, it fails to actually apply the change and my accounts remain indistinguishable :(
- to top the last two headaches off, LendingClub renders incorrectly on my iPhone 12 Pro, with what appears to be zero padding near the bottom and top of the screen making it difficult to access the tabs on the bottom and any buttons of top. It’s doesn’t render like demonstrated in LendingClub Store screenshots at all.

I hope this is fixed soon, this is day one of my new account with Radius and we’re off to a rocky start. I’m moving from Simple, which is unfortunately shutting down. I really liked that app and this one certainly has a way to go to meet that level of quality. Disappointed so far.

by ForthRiver

I’ve used Radius bank a few times. A few years ago they were the bank for Aspirations (an investing app). Their online options were severely limited at the time, so it’s nice to see some improvements.

I signed up this time because I read so many great reviews about the update. However I’m very disappointed.

Everything has been just okay. The customer service is okay. The user interface is okay. The integrations work okay. Nothing about it stands out.

My local bank has a more polished online interface, it allows me to have both business and personal accounts accessible under one login, transfers are easy, and the customer service is great if you pick up the phone.

If my local bank can pull off a polished app interface, the “Best Online Bank” should be able to as well.

They also pulled in my address from a credit report or something that was wrong. So they sent checks to the wrong city, and then charged me $20 to send them to the right address.

Not the worst experience and the rates are okay but it could be much better.

by CRT1989

I was a Simple bank customer and was devastated when it closed. Part of the joy came from easily being able to create goals. While you can create goals in Radius, it is unnecessarily complicated! Why do I have to pick a picture for my goal? Why can’t I use a shared account to fund the goal?

Also, why can’t accounts truly be separate? Our shared checking account in Simple was totally separate, with its own goals that weren’t linked with my personal checking goals.

I think LendingClub is way too cluttered. If they could clean up LendingClub , give you the option to separate your accounts, and make it easier to create and fund goals, I’d be thrilled. All I do now is lament that I can’t use Simple anymore because this bank is way too complicated. Simple it is not.

by TRRadiusUser

LendingClub is really convenient and being able to withdraw from any ATM without worrying about fees is awesome. I just wish the balances would update in something close to real time. Transfers take days to go through and most transactions aren’t reflected in the balance for several days, even when you do it all through LendingClub . It doesn’t show what’s pending or what you just did so it’s hard to trust that everything is working. If they can figure this out it would be a fantastic way to bank. It’s just hard when you can never be sure how much money you have without keeping a very close eye on it.

by Cootersox

I had a checking account with Aspiration Bank and loved it. They had a great app and I never had a problem with it or the bank. Aspiration used Radius Bank for their bank routing services and when the two companies parted ways my account was retained by Radius bank as part of their contract with Aspiration to keep the highest amount accounts. They increased the APY on my checking account a little bit so that was nice but their mobile app was complete garbage and barely usable. After a few months they updated their app with a refreshed UI. Their new (current) app is just okay. I have Face ID enabled on LendingClub and every few weeks LendingClub logs me out of my account and I have to enter my password and re-enable Face ID. The UI for LendingClub is basic and not all that nice to use. It’s not bad but it’s not good either. The color scheme of LendingClub is light green, dark green, black, white, and gray. It looks dingy and does not flow together. Also if you deposit a check on Friday don’t expect to get that money in your account until Monday or Tuesday as they don’t seem to process check on the weekends. Overall my banking experience has just been okay. The only thing keeping me with them is the high APY on my checking account. If they made a pleasant to look at and use app I’d be much happier.

by Techi9

Opened a Savings account for the great rate and no strings attached. The phone app seems good so far. Had some issue integrating my account with Mint, called customer service and we worked through it together even though the initial rep wasn’t sure we got through it together and they did not have to transfer me. We cheered each other on, fun…human touch. I was going to open an account with Axos for their checking product that has all these strings attached. Has similar issue with Mint and they could cared less it seemed.

And so now we have checking and savings at Lending Club! I look forward to setting up bill pay soon.

by Bosox4142

I can pay and request money from friends right from “transfers & payments” section of LendingClub . The feed gives me a complete overview of my accounts and helps me keep track of my transactions. I like that I have the ability to see a separate card for “recent activity” as opposed to having to click into each of my accounts to view recent transactions. I’m also able to see a month-to-month overview of what I spent and earned for each particular month - very helpful! If I have any questions on my accounts, I can quickly contact Radius customer service directly from LendingClub ’s “Secure Messaging” feature which feels more like sending an iMessage/text - very cool!

by Bubala60

I became very frustrated with my small local bank and started investigating banks nearby and also on-line/app based. I chose Radius and “so far” am very pleased. It was very easy to add my account of my local bank account so I can make easy transfers until I have all my bills and automatic pay checks set up.

There are no crazy charges at Radius. No minimum balance and when I had to call for support, I had great service. There are other reasons I chose Radius but this review is about LendingClub .

Once your account has been created the menu you are given is very intuitive. You can add payees easily and make deposits through external transfers or through scanning in a check.

by Lefemmerevoltaire

I set this account up for my boyfriend. He hates dealing with money and saving, paying bills etc. He’s old school wants to pay for everything in person. This bank helped him move out of the 1800’s. Set up LendingClub and he’s been banking, setting up auto pay for student loans etc. Thank you for making online banking easy. And you’re customer service reps are always beyond helpful with security, answering questions, being patient and knowing how your system works making them quick and efficient.

by Santii_99

LendingClub itself is pretty functional, however, it does not “fit” the iPhone 12 Max screen. The menu option on the top left is too close to the time so it takes a bit to actually get to it. Also, the bottom options are too close to the swipe up bar and it actually covers the “Deposit” and “Transfer & Pay” so there are times when I try to choose one of those and I end up at my home screen so it’s a bit frustrating.

by JustinElliott

I’m really happy we moved to Radius Bank. They are an online-first bank with one branch (not near me), but serve their customers like a local hometown bank. We moved from mega bank Wells Fargo and have even better access to our money. Radius has a huge network of ATMs (including ATMs that can deposit cash). Not only that, if you go to an out of network ATM they will reimburse you the ATM fee without limit currently. Our joint rewards checking account earns us 1% cash back which is a huge incentive to stay away from debt with reward credit cards. Not only that but we have a great rate on our high yield savings account. LendingClub can deposit checks too. The one area of opportunity is better transaction descriptions and classifications. Other than that, I see no reason to leave Radius Bank and have already recommended them to my colleagues at work.

by GoldMoney720

I’ve been using this bank for years now. I’ve always had it set as a Savings account and just threw in a percentage of my income every month. This bank has a very easy layout I feel Grandma would be able to get through. It was very easy to link to my checking account with my other bank and transferring money is made even easier. You don’t have to go through a bunch of tabs or such, it’s just there. I can even have recurring transfers if I wanted so I don’t have to do it manually every month. Changing contact information, passwords, was simple. I don’t think I’ve ever contacted customer service so I can’t even give them a rating. It’s a shame I can’t take advantage of the high yield interest rate the bank provides for having so much in the account. This bank is wonderful.

by Acelawayane

I been with them when they first started most ppl don’t know about PVP loaning I first found it through the Bible I was moved to some random verse in the New Testament talking about how this is one of the best investments you can make and it has keep me enough through the pandemic when I didn’t have a job the money from LendingClub in a way gives me freedom that I won’t have worry about money or if u have enough to buy groceries pay bills etc.
I haven’t tried the loan process myself but Ik on the rate that I get my money back they vent ppl to the T and I love it because they are protecting my money Biblically and I feel loved every time I place my money into my savings that and they have no fee at any atm which is making my switch to online banking to save enough more money for generations to come leadingclub is family

by Christopher Keith Blue

What happened to the ability to simply bank with LendingClub? You can’t. No running balance do I ever seem to find when I need it. No logically planned layout of functions seem to have been taken into consideration... and speaking of functions; where are they? I can’t make a mobile deposit or external transfer with any confidence because the transaction is buried in the “feed” or simply disappears for days to reappear once it posts. It’s all very bad and unsettling as it is my finances.

Radius Bank, if you are reading this—please correct this massive and I’m almost certain expensive mistake that you have made with this new app. Please!

by Fairygyal

I am grateful for this online bank for its another place to securely place my wealth. And there’s benefits with atm withdrawal reimbursement and high interest on funds. I am a continuing customer since aspirations turned over to this. As it is electronic it’s convenient for accessing your wealth whenever. I look forward to continuing a positive experience with Radius bank.

Thank you