India’s no.1 travel booking App – MakeMyTrip is trusted by 5 Crore+ Indians
to plan their holidays. Search flights, hotels, train or bus tickets, taxi cabs,
rental cars & activities. Save with mobile-exclusive deals & earn reward bonus
on your bookings. Start your ultimate travel experie...
MakeMeSuffer would be more accurate
I’m traveling India solo and tried this app today at a nice Indian man’s suggestion. I really needed help in finding affordable accommodation in Shillong after battling an overnight train ride with the flu. I chose the “pay at location” option and received confirmation of my reservation. Upon arriving in Shillong in very poor shape I called customer service as I had a feeling something was off. Sure enough, make my trip had canceled my reservation without even telling me. They said it was because they did not receive payment- when I actually chose the more expensive, pay upon arrival option and was given a confirmation. The app still says my reservation is good but customer service says it is cancelled but will be glad to reinstate the reservation for almost double the rate that I was promised. They put me on hold telling me a supervisor would be on the line any minute to help out. After fifteen minutes the line went dead. Now I am staying in an absolute hole of an Indian hotel room- shivering with cold. Makemytrip, the world must know about how you treat your clients... like complete dirt!
Over promise and under deliver. Promise discounts on booking, which never realize after the trip is over. Poor hotels in trip packages, complete mismanagement of travel schedules. Went on a recent package trip to Bhutan. MMT had 4 couples in 4 different hotels with the same van!! We wasted one hour everyday just picking everyone from their hotels before we could begin the day tour. Even their customer service is bad. They will call you everyday before the package is booked. Try contacting them and resolving issues after the trip. They will send you a ticket number which is never resolved. And their customer service will only provide lip service, no resolution at all.
I get the best prices almost always- no hidden charges
The app gives the best hotel and combo(flight +hotel) prices. Need improvement: “online booking surcharge” that appears at checkout for flt tickets is something that needs to be more transparent. For Instance it is better if it is included in the fare at the “results “ page itself.
Experience of getting a travel insurance through mmt.
On our round trip through Thiland we bought a travel Insurance through mmt. We never received the policy in-spite of so many email reminders from us & hence remained practically uninsured through our journey, which caused a tremendous mental stress of traveling with out Insurance. Had to pay a higher price for car rental & took 5 weeks of intense efforts to get the issue resolved after getting at least 15-18 emails from very inefficient officer dealing with us from mmt, before we settled for a lollypop to put the matter to rest. Aghast is the only word to describe the whole episode & experience...
Over all impression
My airline canceled the flights. There is no way that I can speak to someone at MMT. MMT thinks they sold and took his cut so no worries. Let the customer face all the heat. Why should I book the air ticket or hotel through MMT if I have to call and cancel directly with the service provider. MMT NOT DOING TO DO ANY GOOD TO ME. Rather I will book directly with the service provider HENCE FORTH. Very displeased with MMT's policies as well.
Difficult application to use
One of the most difficult application for claiming the bonus points. I believe, user interface could be made more candid to allow user value for money. The following features were troublesome - 1. User cannot claim all the bonus in the MMT wallet. Sometime ago this was not so 2. MMT option of Rs 5 to charity should be off by default 3. MMT ticket insurance option should be off by default. Since option 2 and 3 are on by default they add to the price of the ticket. These are hidden costs and only an experienced user can discern. Please make changes asap.
Simple App at your finger tips
Very useful and easy to navigate to book tickets on the go. Additionally, they also give some cash back which gets added to the account and will be applied automatically every time we are booking the tickets giving us the beat rates possible. Very good to have👍
Great App Discounts & Coupons
MMT is clearly working hard to incentivize app use through cash backs and coupons. If you know what you are doing, you can easily claim 20-25% off on face value of any given booking. Wondering why doesn’t MMT have an iPad app if they are working to hard to incentivize seamless app experience.
Buggy and tough to convince them about any correction unless you pay
I don’t know how many of you had this experience that while booking you selected right flights times and rate ... but when you went to make payments it booked at higher rate and also wrong timing ... and within seconds you end up paying hefty for corrections as no one seems to help from MMT team . I lost lots of money . Will rather say a goodbye to MMT and go to other better and reliable site .
I book a business class ticket for Mumbai Kul Jfk and when I paid and got my e ticket number to my surprise I had to change airport in japan and had only 3 hrs to connect my flight I called make my trip and was kept on hold for 1 hr and nobody came on line so I decided to email about my concern and was told I will get a call back in 12 hrs it’s been over 24 hrs nobody has called back Today again I am calling them and again I am on hold for over 1 hrs This is my last time I will ever book anything with make my trip Kind Regards Sajjad Jaffer
U.S consumers - WARNING stay away!!
PS: their customer service number is based in India therefore you need to dial via International call capability. I booked my international tickets through their website. The payment gateway timed out, resulting in no confirmation via website. I saw the pending charge on my card and called my bank and makemytrip customer service. They said there is nothing to be worried about since the transaction did not go through. Since then I called them 15 times and all along they said they can’t find the original booking and there is morning to be worried about. Came back from my trip and now they’re saying that I booked it twice and it’s our fault for booking 4 international tickets TWICE on the same flight with the same passengers. Stay away from this company, and spend your money elsewhere.
You guys are great!! I live in US and I had to book domestic air travel for my wife when she travelled this week, you website and mobile app are very easy to use and superbly fast! I managed bookings ans cancellations in few seconds!!!! Hats off!! To Makemytrip!!! Thanks, Digvijay Singh
MMT doesn’t know how to secure App,
Their website wont let you login, MMT app says wait for 40 mins to login again. Being a genuine user I cannot access my account. I think they themselves don’t use the App, otherwise they understand how annoying is this when u have amount in your wallet and you cannot use it. Have some design thinking, MFA are for user double layer security, you dont have to build waiting time in between. Lock the account for suspect-able activity. Use captcha to identify user with bots.
Worst app and website ever
You will feel like killing someone after you try to book with MakeMyTrip. You won’t be able to find any help. Their support takes you to a chat service which doesn’t understand...only option is yo choose existing booking or wallet. Any thing other than that it says start new chat. People abroad don’t have option to talk chat 😐
A genuine booking site
It has been seen from various travel groups that they booked hotel, flight or train but on arrival faced many problems. But we use MakeMyTrip where’s no such anomalies. Every one should use it for own security.
Yes. MakeMyTrip - Flights, Hotels is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 20,776 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for MakeMyTrip - Flights, Hotels Is 29.8/100.
Yes. MakeMyTrip - Flights, Hotels is legit, but not 100% legit to us. This conclusion was arrived at by running over 20,776 MakeMyTrip - Flights, Hotels User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MakeMyTrip - Flights, Hotels Is 29.8/100.
MakeMyTrip - Flights, Hotels works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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