Crate Barrel Reviews

I don’t know where the majority of four and five star reviews are from? CrateBarrel has never worked. I deleted it a few years ago for the exact same issues. Now, in 2021 (during a pandemic), I thought to myself, “Surely, they’ve invested in their app and it will work now.” My discovery: Not really. CrateBarrel “looks” pretty but its functionality and performance are non-existent. The user can’t log in, can’t scan items while shopping in store, all you can do is look at merchandise. Pointless and ridiculous. No excuse for the substandard performance.

I want to like CrateBarrel because it’s helpful to have but it is AWFUL 99% of the time. The first experience I had with it I couldn’t log into my account for over a week even though it worked fine on the computer. It finally started working and then they updated it again and now it no longer works at all. You can’t do ANYTHING and it just continually crashes. It’s impossible to go in the store and register in person because you can’t use CrateBarrel. For such a simple app I have no idea why there are so many issues with this. It’s ridiculous. Now today they updated it again and I STILL cannot sign in!! I’m not currently signed in which is the IT support’s suggestion to fix it. CrateBarrel is so buggy. Not worth the hassle.

Every update is a miserable game of roulette. You never know what features will be fixed, what features will continue to work and what features will stop working. It’s beyond frustrating.
I specifically have problems with the registry feature. I created my registry a few months ago and was having issues adding items to my registry. Every time I would try to add certain items CrateBarrel would crash. CrateBarrel was updated about a month ago and I was unable to login all together. CrateBarrel was updated once again and I was able to login, but I was unable to scan/add items to my registry... again. What is the point of having a registry feature if it never works?!

Honestly expected more from such a great brand...

CrateBarrel is not good. Creating a registry account failed multiple times, had to create it with a single person and add a co-registrant after the fact to get it to work. It worked in the store scanning bar codes but will not add items via app search. The “add to registry” button is there but does nothing.
App also continues to crash when trying to go to the details of an item already on the registry list. Very frustrating to use overall.
**UPDATE - now the registry portion doesn’t even load. Just spins - I am running the most recent version.

I like buying things at Crate&Barrel, but CrateBarrel makes that process as hard as possible.

The worst part of CrateBarrel is that it logs you out of your account CONSTANTLY. This is infuriating for people with wedding registries since logging into your account is the only way to view your registry in CrateBarrel .

CrateBarrel logs you out every single time you open it, without fail. This is especially annoying when you are switching between apps frequently (like when you’re shopping) and this one has been kicked out of memory. Makes CrateBarrel nearly impossible to use for its intended purpose.

I double paid my cc bill bc days after I submitted a payment I didn’t see it reflected on the card as pending or confirmed and it didn’t warn me it was already in progress when submitting twice. It was a large balance that now has my checking overdrawn and me waiting 7-10 business days to get it returned. The system should flag that the balance was paid and void the redundant payment in this case before pulling from the account or alert to a duplicate when submitting and or also show a pending status. Please fix this and prioritize for an upcoming sprint.

I don’t understand what is wrong with CrateBarrel and crate and barrel in general. I have changed my password twice already because it tells me that I’ve entered the wrong password when trying to access the thank you manager (for my wedding registry). Then I go on the website and it tells me that I’ve entered the wrong password that I just changed and saved on my phone. So then I go back to CrateBarrel , log out, and sign in no problem. Yet I still can’t get into the Thank you manager. Annoying and looking forward to not needing to use CrateBarrel anymore soon.

Very pleased to see the View in your room function advertised on the website as we were having difficulty envisioning how a collection of outdoor furniture would look in our backyard. Tremendously disappointed that CrateBarrel didn’t seem to exploit the ARKit capabilities of the iPhone by automatically orientating and scaling the item to the scene the camera is looking at.

Trying to do this manually is counterintuitive and prone to significant scaling errors. There are much better implementations of “view in situ” type applications such as the one in the IKEA app.

I had been hoping to build up a significant online order in confidence that it would fit well in our backyard. Now looking at other vendors who have delivered a more complete AR experience.

LOVE the products and selection of the store, great quality pieces, and the layout of CrateBarrel is nice and clean, sleek and easy to navigate. However, it’s easier to use the website as CrateBarrel is VERY slow. There are many bug issues, it takes minutes to load a single page at times, or CrateBarrel will just completely close in the middle of trying to load, the page will freeze for minutes at a time; this is the only shopping app I use that has this issue (I have a lot) and now I just don’t see any use for it unless these bug issues get fixed. Will be using the web browser until this gets fixed.

I’ve recently noticed the addition of ‘sign in with google’ when I try to access my account and now I can’t seem to sign in. I do not use Google so when I use my email and password, it tells me to ‘reset my password’ but when I do I just get the same message. There have been other issues like this in the past. Also, it’s so frustrating that CrateBarrel functions like a fresh website that doesn’t recognize me! I should have a ‘remember me’ option.
I live in an area where a bigger crate & barrel store is being built and I wish they’d spend money making CrateBarrel much better.
At least they finally got the credit card info pulled into CrateBarrel .

After flipping through their latest catalog, I saw a bit promoting their app with their “View in Your Room” feature. I thought “FINALLY. They’re catching up to IKEA and using augmented reality!” How wrong I was. This feature (and the only reason why I downloaded CrateBarrel ) overlays a very simple two-dimensional photo of the product over your camera that you can also...resize!? Who in the world thought this was a good idea? I have no freaking clue how large or small the furniture is in my unfortunately small apartment. This is equivalent to me cutting furniture pieces out of the catalog and holding them in front of my face.

What a waste of time and space on my phone.

CrateBarrel will shut down on you out of nowhere. It doesn’t update your registry instantaneously. And now for three days I haven’t been able to access or manage my registry because they were going through some update which for some reason isn’t available yet even though CrateBarrel keeps displaying that the version is outdated and to update to the new version. Get it together Crate & Barrel! This is the last thing a bride to be needs during the wedding planning!

Recently installed CrateBarrel . Sole purpose for downloading CrateBarrel was to be able to pay the bill for my new CrateAndBarrel credit card. I made a payment, received a confirmation email for my payment, but yet still a day later under recent activity it doesn’t even show my payment as processing. The screen says “no reason activity”. If you want this to be a reliable app that individuals actually want to use to make every day purchases, it is important to customers that when they make a payment it shows up in CrateBarrel . On the positive side of things, I really appreciate being able to easily see how many rewards points I have. All in all CrateBarrel is very nice. Thank you for taking the time to read this, I am confident improvements will continue to be made to your app… and almost just as important, thank you for such a nice store with such nice products!

I was recently logged out of my wedding registry on CrateBarrel . I attempted to log back in and got the invalid user name or password error message. So I reset the password and tried it again. Same error message.

I logged in on a browser on my laptop with no issues. I am assuming this is an app only issue but it’s frustrating not being able to access it from my phone!

I do like the Thank You manager and the shipping notifications. The thank you manager handy when people send gifts without gift messages!

Outstanding furniture selection with matching style and design. Im able to look at a piece and realize it’s within a collection to then piece it together, amazing. However CrateBarrel is very buggy and I can list areas I’m seeing time-outs and screen freezes - when selecting color, adding to cart, and clicking save for later. As well as opening CrateBarrel itself. These are key pieces of shopping, so CrateBarrel should flow better. As well when closing a menu you should be able to click somewhere else on the screen or swipe back to the previous menu instead of pressing the X button, feels more fluent that way kind of how iPhones don’t use a home button anymore to now swipe away things. So the products are great but about CrateBarrel it just needs to more fluent and less buggy and I guarantee shopping and spending on my part and others would increase that way just because of a steady stream to checkout.

Not sure what is wrong with the latest update, but when searching for products the search field doesn’t show what you’ve typed, the drop down is all black, and then in the separate product screens all the background is black so you can’t read store specific inventory details. It was fixed for a minute with an app update but then went back to being glitchy.

This is a well designed application that is clean, clear, easy to view and easy to navigate from category to category. Product detail pages are informative with high quality images, videos and more advanced features such as Try in Your Room. Users can share favorites as well as use a gift registry. Users can also use CrateBarrel to look up store locations and hours.

Can look for new merchandise and furniture as well as see past purchases and make payments on credit card. I almost forgot to add that you can favorite items and create custom categories in order to sort the items; I find this feature to be very helpful.

Just updated app today after receiving email to do so. App continues to render my password invalid, makes me reset and even now when I go to the website (mobile) it also insists too many password attempts. I’ve had zero password attempts. So frustrating, but I love C&B otherwise. They just need a better tech team :)

Had a large order that I wanted to use my reward certificates- had to call the 800 number. Customer service was excellent as the agent added all the full certificate numbers of each (6) reward. The bold written message kept saying I needed to use my CB credit card- I did have the circle highlighted for the cc and choose a certificate to redeem- same bold red message. Please fix this.
Love CB products and live in a city with no brick/mortar store, so I am an online purchaser!

Thanks
AB of Spok-Wa