Sam's Club Reviews

Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store.

My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload.

I’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game).

Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send.

The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes SamsClub , forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and SamsClub locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating.

We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using SamsClub for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.

It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item SamsClub would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad....
Gonna uninstall app....

I have recently started using click n pull and noticed couple of issues.
1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me.
2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc.
3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull.
4. SamsClub has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.

I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!

So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that SamsClub is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.

I loved Sam’s club but everything changed until today May 11th,2021! Customer service is very heartless & offensive when I returned a bag of dog treat which I purchased last week and found DISGUSTING MOLD sticking on several pieces treat week later. I purchased this brand second time, trust their product & Sam’s club.
First, no body said sorry or cared about did it hurt my dog’s health! ! Their attitude is we got your money refund, what else you expect? No intention to check those products but just to get rid of trouble & that bag of rotten treat!
Second, the guy named Josh who wears green vest ( maybe supervisor) first response is to question & blame me by saying “ I can’t make sure this happened before you open the bag or after “! This is really insulting and offensive!!! I purchased several different brand of treat products less than a week and how am I supposed to get one bag meat treat to grow white mold inside the bag, especially myself even shared several slices w/ my dog together during playing. I felt so guilty to my dog since I didn’t smell out this issue at first beginning and worried that those rotten mold treat may hurt his stomach & digestion system, then someone who is really be sorry for it, trying to shame you & point figure to you! I was too upset to talk to this guy and have to leave immediately.
So disappointed & hurtful !

SamsClub lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? SamsClub lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because SamsClub tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because SamsClub feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.

Okay- SamsClub had some serious issues in the beginning, but we usually experience very few, if any technical issues with it anymore. While there are occasional inventory discrepancies, that’s everywhere you go and worse with covid.
They now include all the flyer sales and everything, is generally spot on. (Instant savings are applied to shipped items too and everything seems correct.

Frankly if you only use the Scan-and-Go feature, it’s worth the download. Scan your items and pay from app. Nothing has to be moved around so the cashier can ring it up. You’re just done. You show the barcode (receipt) on your phone to the checkout guard, who may verify any random number of items and off you go.
(2-5 items usually unless the store is having issues. In Dover recently I bought 3 cases Pepsi and three small ticket grocery items like chips and the door guard “verified” 3 items. I thought that was overkill but whatever- near home we only get that treatment when we have a cart full of expensive items like meat.)

Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened SamsClub to notify store that I had arrived to pickup my order and SamsClub showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes SamsClub rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order.

I had previously used SamsClub and was able to only make my location known when using SamsClub and was also able to decline notifications, but now when I try to use SamsClub to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through SamsClub . Otherwise, SamsClub won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use SamsClub at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.

SamsClub once you’re in would be fine if you could actually check out and if it would stop kicking me off. I’ve only been a member for about 4 weeks now and within that 4 week period I am now on my 4th time where I cannot checkout online. It keeps saying my payment information is invalid. I can use the exact same card(s) in the store with no issue but online it continues to sporadically say that it’s invalid. I can purchase from any other online company and I can purchase in the store but SamsClub glitches and says the info isn’t valid. I’ve deleted my cookies, I’ve cleared my history, deleted SamsClub and reinstalled, I’ve tried deleting all payment info and putting it in again, I’ve tried using the regular site instead of SamsClub . I’ve shut my phone off after I logged out of my sams account. The first few times after I did some of those trouble shooting attempts above it miraculously worked but the 3rd time I had to wait it out for 2 days. All of a sudden it worked. Today again, payment information not valid. So today I had to call sams who filed a ticket and now I just have to wait and see if they can fix whatever glitch they have. It also kicks me completely off quite often. When it works it’s great, when it doesn’t it REALLY doesn’t ….

I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING.

Sincerely
Denette Eagle
Plus member for over 10 years

Sam’s Club has been amazing. SamsClub makes it very easy to stay indoors and have very limited contact when you actually need to go into the warehouse. What are you are you are using the to ship items, pick up in store (they’ll even bring it to your car and load it up if you call them once you’re there), or using SamsClub to walk through the store and both scan and pay through SamsClub , SamsClub really reduces stress.

I wish Costco would stop staying stagnant and get it together for the new reality of social distance, limiting contact overall, and staying home when possible. Costco does not offer grocery pickup nor does SamsClub allow scanning as you shop or paying when you’re done.

Costco used to be my favorite because it was the first of the major warehouse stores to stock lots of organic foods. But the tides are shifting. Sam’s club has lots of organic and Non-gmo, and they definitely win when it comes to this handy dandy app to help many of us get through Covid.

I’ve enjoyed using the scan and go service the few times I’ve gone inside the store now that we’ve opened back up, but I mostly use pick up and that’s been wonderful to have that service. My only complaint is that every time I use SamsClub , it causes my phone to over heat within a couple of minutes, so it takes a full day of looking for a few groceries, then closing SamsClub to let my phone cool, then coming back to SamsClub later to find a couple more items really fast and closing SamsClub again. It’s ridiculous. If I leave SamsClub open for too long, my phone gets so hot it begins to lag and then stalls completely and crashes. I don’t have this issue with any other app, and I use my phone for work a lot. I make sure I’ve closed all background apps before opening the Sam’s Club app, so it’s not an issue of background overload. This is strictly an app issue that needs to be resolved. Otherwise I’ve enjoyed being able to order and utilize car side pickup, so thank you so much for offering this, but please make it easier for your customers to get to you.

I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed SamsClub and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again SamsClub clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update SamsClub to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡

I started using SamsClub a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using SamsClub for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to SamsClub and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on SamsClub and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on SamsClub .

I love the ability to order ahead from SamsClub , and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and SamsClub has served me well, so all in all, I think it’s worth it.

I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed SamsClub to update. Today SamsClub doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix SamsClub. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago SamsClub stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.

So many things going wrong lately with terrible customer service. Loved scan and go until today. Went to Sam’s and all lines at registers all the way to back of warehouse. My husband and I older and it’s difficult to stand for long periods of time so I was thrilled that I had Scan and Go. But when I went to use SamsClub it said my version wasn’t recognized or supported. So I downloaded the newer one. Then it wouldn’t let me sign in so I changed my password by y’all sending me an email. When I clicked on the link to recover or change my password I kept getting an error message. So long story short I was unable to use SamsClub at all and had to stand in the ridiculously long lines anyway. On a holiday that includes a cookout type event you should have every available register operational but as Walmart is noted for you didn’t do once again long lines with very irate customers. I’m about to say enough is enough!

Today was the first time I actually used a shopping app. I downloaded SamsClub about a month and a half ago but wasn’t really sure on how to use it.
So today while at SAMs I decided this is the day where I’ll do my shopping with SamsClub.
I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the Sams employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security.

I use SamsClub at least once a week. Without fail every time I use it SamsClub says items are out of stock. When I go in to pick up the order everything that was “out of stock” is in stock and abundantly so. The convenience of the curb side pick up is negated because I still have to go into the store and grab 3-4 items that I couldn’t order when they were actually available but just not updated in the system/app. Every week for the last 2 months I try to order the 500 count plastic forks and every week it says they are out of stock, I know for a fact they are not. It’s been the same with the 5 gallon bucket of hamburger sliced pickles for the last 3 weeks. Also, don’t even try to get someone in store to help with these issues because apparently they have no idea why this happens. Which is fine, but at least a manager could start that process but they have the same response as the people working the pick up area...😳

It makes shopping easy and less time consuming. Before I go shopping I can check prices, availability and options to things I am looking for. I can make lists, shop online, order online and pickup in stores or ship something to my home. I typically use it to be more smart about my grocery shopping though. My shopping list is organized by store, so with SamsClub, I can see what Sam’s has, how much they price the items, as well as information on the products like quantity and size. That way, I’m able to compare prices. It’s come to the point that when I’m about to buy a pack of anything at a different store, I open SamsClub to see if Sam’s has it and for how much. Then I compare which would be a better deal. Since I’m in Hawaii, not all Sam’s products are available in store, but with SamsClub, I can still see what I can’t in store. And with my certain membership, the shipping is free!

Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using SamsClub those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it.

With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within SamsClub to delete them.

There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟.

I have used SamsClub for sometime to buy groceries for my grandparents out of town. It was very convenient as whichever family member that would be in the area could pick up what was bought and paid for for my grandparents. I’ve also used this when I was recovering from surgery or severely injured for myself.
I would just shop in app pay in app and enter the name and phone number of the person that was picking up for myself or my grandparents. They would show their ID, order number, and it was as simple as this.
I’m now recovering from a large abdominal surgery and cannot lift anything over 8-10 lbs, nor can I spend a lot of time walking the large store. So, I did my regular ordering and entered the name as usual, BUT apparently it is impossible for someone else to pick up for anyone that isn’t signed on their phone the account that made the purchase. They now want to have your location and you have to ‘check in’ to pick up your purchase.
This isn’t convenient in anyway! I’m very unhappy. It’s very embarrassing that I work out a time for someone else to pick up my things and the store refuses to give it to them. Even when they have the receipt in hand.

I’ve used SamsClub for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through SamsClub . There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it.

We bought 2 of these for an upcoming trip to Vegas where they charge you $30 per day, per tube to use the resort’s cheap tubes. We figured if they were of poor quality, we would trash them at the end of our trip, and we’d still have saved money. Well...that didn’t happen!! We loved these so much that we even made sure to have the space in our suitcase to bring them home AND we bought 2 more for our own pool, and sent 2 as gifts for our friends’ teenage daughters who kept asking us if they could use ours. Perfect for lounging in the pool, soaking up the sun or reading because the mesh keeps just your heiny and hips wet. The cup holders are an added plus, as they’ll securely hold a can or bottle of water or even our large (40oz) hydroflasks. The sturdy removable canvas dries quickly and keeps the inner tube protected from bumps and scapes that may lead to others popping.

The update has greatly improved SamsClub . Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review....

It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is.
The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items.
Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose.

I was excited when SamsClub added location services. This works great on the Walmart grocery app. I can check in using that app so that the staff knows when I’m on my way to pick up my order. Their app recognizes when I’ve arrived at the store and asks me which parking spot I’m in, and the associate walks out with my order. This makes the process so easy for me.

When this feature was added to the Sam’s app, I was excited for the process to be as easy as it is when I pick up an order from Walmart. However, when I attempt to check in using the Sams app, it tells me that I have to turn on my location services in settings. They have been turned on since I downloaded SamsClub . SamsClub doesn’t recognize that they are on and I’m stuck in an endless loop.

I used to be able to check in using SamsClub even though it didn’t recognize when I was at the store, but now I cannot do that because it requires my location services be on before it will allow me to check in. So now I must check in manually after I arrive at the store. The upgrade to SamsClub has actually made the process more difficult.

I ordered pickup and the lady told me to wait for a few minutes, it’s been over an hour and I still haven’t received all of my food.
Not only is it late, but they also made me wait over an hour for pickup. I thought pickup was supposed to be fast (hence why it’s order and pay online and pick it up) so that I could save time. I could have just went in the store myself and bought the food items and it would have been faster than their inadequate pick-up, if you could even call it that.
I asked an employee to check up on my order and she literally said I don’t know the lady that’s supposed to help me and just left. She couldn’t have check up on the lady in charge of my order? But just left without saying anything!? What improper customer service!