Contact Mayo Clinic Support

by Books54751

Getting past and reporting bugs is impossible. If a person is expected to use an app provided to access and report bugs and app issues, there should be an open line to IT to report bugs and issues and not some roadblock. I have done all possible troubleshooting steps I can and still cannot access the app's reporting feature…thus forcing this change in rating. If they were simple issues I wouldn't bother complaining. However, when the app makes it impossible to take surveys, report dates and send bug reports there is a significant issue.

OLD REVIEW: I've recently started using the app. The set up wasn't easy at first (numbers! I hate punching numbers) but after I got logged in and working it has been a champ. A trip to the ER with the app helped me keep abreast of my lab results and allowed me ask the physician good questions about my health and results. There is always room for improvement, like definitions, etc. However, after my initial hassle, this app has been very useful to me when I needed it...thankfully, not often.

by 338 479 218

You can have a long list of results and not know what they are referencing. Perhaps you had 10 different tests (blood, lung aspiration, urinalysis and so on) and each test had tested for protein.
...The lab results will have 10 different protein results but you won't know what assay each are from.
Also: not every test you go in for will populate to your portal. WHY NOT?!? It’s my test, I paid... you better let me have the ability to view. This goes for certain pathology tests, neurological exams, fertility tests (including ultrasounds)AND many more!!!! Why do you (Mayo Clinic) HIDE results from patients? Why!!!?
I’ve updated review down to one star. You’ve had enough time to fix these issues. One star is generous.
Notice no developer response to this date because for some reason Mayo doesn’t want you to have access to your entire result list and won’t attempt to categorize your test results. This is to control the patient, negligence, or do not care about patient needs. Would like to know which of these are/is the reason.

by Amknbk

Firstly, and most importantly, the notifications don’t work. All I receive is a badge on the app when all the possible notifications are selected (banner, sound, etc). To make matters worse, when you open the app to figure out what the badge notification is for, there isn’t any badge or obvious sign anywhere to let me know where to look for the new or changed information. I have to go through each area to figure it out and today, I couldn’t find anything.

Secondly, the “coach chat” and “experiments” functions NEVER work. It always says “we’re sorry, something happened, but we’ll be back soon” then says to check my network connection. Believe me, my network connection is fine and as many times as I have attempted to use the function, it wouldn’t have been down every single time considering all my other devices work just fine.

Thirdly, you cannot update anything within the app. I even received a message (after searching for what I was notified for) to update my allergies. I went into the allergy section and there is literally no way to update them. I tried long hold, swiping right, swiping left, and looked for a button to edit, but nothing was working. I waited until my appointment to do it there.

I really wish the notification thing would be fixed ASAP because it causes me the most anxiety that I’m missing something. Calling the Mayo Clinic every time I can’t figure it out is ridiculous.