The Mayo Clinic app connects you to the No. 1 hospital in the nation, as ranked
by U.S. News & World Report. The Mayo Clinic app gives you practical, helpful
tools to manage your health on-the-go. The app delivers a daily dose of health
Listed below are our top recommendations on how to get in contact with Mayo Clinic. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Mayo Clinic. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Mayo Clinic
You can have a long list of results and not know what they are referencing. Perhaps you had 10 different tests (blood, lung aspiration, urinalysis and so on) and each test had tested for protein. ...The lab results will have 10 different protein results but you won't know what assay each are from. Also: not every test you go in for will populate to your portal. WHY NOT?!? It’s my test, I paid... you better let me have the ability to view. This goes for certain pathology tests, neurological exams, fertility tests (including ultrasounds)AND many more!!!! Why do you (Mayo Clinic) HIDE results from patients? Why!!!? I’ve updated review down to one star. You’ve had enough time to fix these issues. One star is generous. Notice no developer response to this date because for some reason Mayo doesn’t want you to have access to your entire result list and won’t attempt to categorize your test results. This is to control the patient, negligence, or do not care about patient needs. Would like to know which of these are/is the reason.
Firstly, and most importantly, the notifications don’t work. All I receive is a badge on the app when all the possible notifications are selected (banner, sound, etc). To make matters worse, when you open the app to figure out what the badge notification is for, there isn’t any badge or obvious sign anywhere to let me know where to look for the new or changed information. I have to go through each area to figure it out and today, I couldn’t find anything. Secondly, the “coach chat” and “experiments” functions NEVER work. It always says “we’re sorry, something happened, but we’ll be back soon” then says to check my network connection. Believe me, my network connection is fine and as many times as I have attempted to use the function, it wouldn’t have been down every single time considering all my other devices work just fine. Thirdly, you cannot update anything within the app. I even received a message (after searching for what I was notified for) to update my allergies. I went into the allergy section and there is literally no way to update them. I tried long hold, swiping right, swiping left, and looked for a button to edit, but nothing was working. I waited until my appointment to do it there. I really wish the notification thing would be fixed ASAP because it causes me the most anxiety that I’m missing something. Calling the Mayo Clinic every time I can’t figure it out is ridiculous.
Since Mayo's move to a new electronic patient record, this information provided by this app should be taken with a grain of salt - medications have mysteriously vanished, test data is spotty and incomplete (in some places only a few months have gone missing, in others years), some times the app will show a bill is pending even when the account balance is 0. I should note that I have seen improvement over time (perhaps due to the developers slowly coming to grips with the new patient record), but what improvement there is is slow, really slow.
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