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Listed below are our top recommendations on how to get in contact with FreePrints – Print Photos. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact FreePrints – Print Photos. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PlanetArt
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E-Mail: [email protected]
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Large photos come in paper envelopes and sometimes are bent and damaged and when this happens customer service is not dependable because they give you a hard time and ask for alot for evidence to prove your case and its just ridiculous considering the value of the photos are low. But if you only order 4x6 photos AND get the manufactured photo box for the extra fee then its okay because the photos will be safe inside the photo box. I just wouldn’t recommend this printing app for photos larger than 4x6…………………………… …………………………………………………………………………. UPDATE: When i wrote the top review it was because I ordered a large photo and they sent it in a paper envelope and it was bent up and ruined so i contacted customer service for a replacement And As for this order, i asked for the replacement to be sent in a cardboard photo mailer to insure no banding and they sent my replacement the exact same way! Seriously get your photos somewhere else unless your getting 4x6’s then I recommend ordering the extra photo box so your photos come safely. Honestly This company is unprofessional and doesn’t do any kind of quality check before shipping. I contacted customer service on this issue a second time and i didnt even get a response i only got a refund. If you feel like your printing company should CARE about your memories than I recommend you go to CVS and print your photos yourself because no one else really cares.
I have been ordering photos from this company for over a year now. All of the photos came out good. I loved the photos i had ordered from this company untill recently. The last batch of photos i had ordered were awful. I ordered 163 pictures and they had all turned out blurry and the colors were completely off. I had ordered a few pictures before and reordered them in this last batch because i needed more copies. The last ones sent looked nothing like the original photos or from the previous batch( which came out fine). So I contacted customer service hopeing they could resend my pictures. They emailed me back with a list of reasons to why the pictures came out bad. They had also said they have something set into place to stop this from happening and it is up to the customer to check for red flags before they order so this doesnt happen. Basically blaming me for how they came out. I had told them i ordered some of the same photos from them previously and asked if they could reprint all of the photos for me. They proceeded to email me back with a 5 dollar refund for pictures i paid 20 dollars for saying they could not reprint them because they would turn out the same. They couldnt even offer me a full refund for their mistake. Stick to shutterfly!!!! This company is a joke!!!
I tap one star as it is the only way I can review; otherwise, I would give a ZERO for customer service, photo quality and satisfaction. I ordered 4– 5x7 photos of me with my children who I rarely get to see since they live in different states. It was the ONLY photo taken of us together at my mother’s funeral 2 weeks ago. When I received my photos, one of them had a large orange spot at least the size of a quarter. I asked for replacement of the damaged photo to no avail. Begrudgingly, I had to go back and forth with Amanda H who refunded the total cost of the 5x7’s and told me to reorder the photos! Why? I have been a customer for 6 years and this app cannot send me 1 replacement photo at their cost due to their mistake! These photos were to be framed and sent to my children as a remembrance of my mother’s funeral day. I am totally incensed by Amanda H who thinks she needs to school me on how customer service is only online, and I might add behind the anonymity of someone who obviously has jerked me around with her insensitive responses, arrogant attitude and was probably laughing in her chair as she incrementally increased my frustration over 1 photo, yet very important to me. Beware—your customer loyalty or their mishaps mean nothing to them! Good luck trying to receive fair treatment when they make a mistake.
By Lili Taylor
Oct 11 2022
I have not received the photos from my recent order, the order number is FP295976548860 it is saying you've delivered them when you haven't
Sep 12 2022
Wow! I wish I would've seen this before I ordered, because I have not received my pictures and I have no clue on how to contact them.... This is the last time- I never has a problem before, but it seems like they are having a lot of issues now smh
Aug 22 2022
I only received half my order but paid for a full order. When I tried to get help they want money to CHAT!!!! I’m warning people away from this company now.
By Jenny Roedel
Aug 19 2022
I paid for express shipping and still haven't received them where are they?
By Jacqueline Quigley
Aug 17 2022
I did not receive my photos
By Christy Tucker
Aug 01 2022
Where’s my photos! I haven’t received them, no tracking update since July 22nd. Supposed to be delivered by July 28th
Jul 28 2022
My photobooks has not been received. I ordered on the July 18th when I checked UPS tracking it’s still stuck at the same place it was supposed to be delivered on the 26th and the 26th came and left then it says it will be delivered on the 27th now it says it will be delivered on the 28th but it’s still stuck in Ohio since the 21st I’m wondering how it came from New Jersey and went to Ohio when it’s supposed to be going to Pennsylvania
By Apryl uting
Jul 11 2022
Still not received my photos can you help please I paid extra postage
By Helena Murray
Jun 27 2022
I've been trying to order photos. My payment details are not being accepted.
I recently received a new credit card the 16 digit code is the same but my security code has changed and is now 557 The expiry date is now 02/25.
Is this the reason my payment is not being accepted.
By Julie Miles
Jun 17 2022
I received a single 4x6 print in the mail instead of the photo tile I ordered. Can I speak with a representative and have my tile shipped to me, please ?Also, the softcover book I ordered looks nothing like what I paid for. I need help with these 2 orders. Thank you,
By Amanda Arganbright
Jun 02 2022
I ordered four coasters and I received 16. Could someone please contact me.
By Jamesetta Charlton
Apr 26 2022
I received a message saying my photos had been delivered,went to get them out of mailbox nothing was there
By jenny ingamells
Apr 19 2022
A WHITE MARK ON A CANVAS PRINT ! WHICH IS NOT ON THE ORIGINAL PHOTO . IT LOOKS LIKE THE CHILDS GOT A WART ON HER FACE.
By Rob D
Mar 28 2022
Can I cancel order FP105042236262 not what I wanted
By Erin Burlison
Mar 12 2022
My prints said delivered but neither order came
Feb 24 2022
At first I love them now I hate them
By Tamila Bentley
Dec 29 2021
Your not compatible with my phone so cancel my account and stop charging me anymore
By christina mashell gremard
Jun 27 2021
i have problems getting my order
By Joy malkin
Mar 20 2021
I have sent you several emails & messages & am still awaiting your reply , I have been a loyal customer & recommended you to so many people , but won’t anymore . I sadly lost my husband recently , & ordered photos of him & magnets , so you can imagine how upset I was when someone else’s photos arrived . Could you please give this your utmost attention .
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