FreePrints – Print Photos Reviews

by Enteranicknamenicknameistaken

Large photos come in paper envelopes and sometimes are bent and damaged and when this happens customer service is not dependable because they give you a hard time and ask for alot for evidence to prove your case and its just ridiculous considering the value of the photos are low. But if you only order 4x6 photos AND get the manufactured photo box for the extra fee then its okay because the photos will be safe inside the photo box. I just wouldn’t recommend this printing app for photos larger than 4x6……………………………
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UPDATE: When i wrote the top review it was because I ordered a large photo and they sent it in a paper envelope and it was bent up and ruined so i contacted customer service for a replacement And As for this order, i asked for the replacement to be sent in a cardboard photo mailer to insure no banding and they sent my replacement the exact same way! Seriously get your photos somewhere else unless your getting 4x6’s then I recommend ordering the extra photo box so your photos come safely. Honestly This company is unprofessional and doesn’t do any kind of quality check before shipping. I contacted customer service on this issue a second time and i didnt even get a response i only got a refund. If you feel like your printing company should CARE about your memories than I recommend you go to CVS and print your photos yourself because no one else really cares.

by KK :>]

I tap one star as it is the only way I can review; otherwise, I would give a ZERO for customer service, photo quality and satisfaction.

I ordered 4– 5x7 photos of me with my children who I rarely get to see since they live in different states. It was the ONLY photo taken of us together at my mother’s funeral 2 weeks ago. When I received my photos, one of them had a large orange spot at least the size of a quarter. I asked for replacement of the damaged photo to no avail. Begrudgingly, I had to go back and forth with Amanda H who refunded the total cost of the 5x7’s and told me to reorder the photos! Why?
I have been a customer for 6 years and this app cannot send me 1 replacement photo at their cost due to their mistake! These photos were to be framed and sent to my children as a remembrance of my mother’s funeral day. I am totally incensed by Amanda H who thinks she needs to school me on how customer service is only online, and I might add behind the anonymity of someone who obviously has jerked me around with her insensitive responses, arrogant attitude and was probably laughing in her chair as she incrementally increased my frustration over 1 photo, yet very important to me. Beware—your customer loyalty or their mishaps mean nothing to them! Good luck trying to receive fair treatment when they make a mistake.

by Ziaflora

I have ordered from this company once before to see how legit they were. My order was placed and delivered promptly within just a couple days. My son will be 13 on Monday and I decided to order a bunch of pictures so I can make him a birthday board with pics and decor. (In the middle of that process) I placed my order on February 11th. Giving my order MORE than enough time to arrive here before his birthday. Tracking has not updated since February 16th. Order was suppose to be here on the 19th. Have NO clue where my order is or when it will actually get here. Horrible inconvenience! When I actually thought it would be MORE convenient to order through them again instead of physically going to Walmart printing out almost 300 pics. The company puts blame on USPS but all in all I feel it is their responsibility for customers orders and being able to give you an update about your order. I am not able to get a refund because my order has already shipped. I couldn’t expect them to make use of my family pics. 🙄 I wouldn’t recommend this company and I will not be using this company any longer. Very short lived. But for VERY justifiable reasons. It’s unfortunate.

by Queen_CB

Very disappointed with service I received when trying to solve an issue with order that was not confirmed. I placed an order for prints and right after got promos to order additional products. I placed a magnet order successfully and the. Started looking at canvas and mousepad. Because the site was only letting so one order at time and I wanted to order two items in one order so I wouldn't have to pay for shipping again and site was glitching I decided not to proceed with order. I then review my emails for the confirmations for the other two orders to see that the order I ended up not placing went through. I attempted to cancel order and it took me to send an email but no customer service phone number. The initial rep replied giving me a false sense of security that the order was cancelled. Order was not canceled and I was sent duplicate items and was charged about $100 for items I did not want nor confirmed. I request a refund and address where to send back items and NO one ever replied. Very disappointed and unhappy. Be extra cautious when placing orders as they will have your so multiple with shipping fee each time plus not responding to issues to make it right.

by Sbensais

I have ordered from free prints before and had a good experience. They came with no fuss, and the prints were good quality. My most recent experience has put me off from Free Prints all together. I decided to order a couple prints for a Christmas present for my friend, so I placed my order December 1st. FreePrints said the prints would arrive December 11th. December 11th came, and no prints. I checked with FreePrints in the section that said “I didn’t receive my order” and FreePrints advised me to wait until December 16th. December 16th came, still no prints. I clicked on the Didnt receive my order again and FreePrints said they would reprint them free of charge and they would come by December 23rd. December 23rd comes, still no prints. I check FreePrints , and it says to wait until the weekend. The weekend comes, no prints. I check FreePrints again and it said to wait until Saturday(January 2nd). It is now Sunday(January 3rd) and the prints are still not here. On FreePrints , there is a disclaimer saying that orders may take longer because of the holiday season, but going from 6-9 business days to arrive to A MONTH and no prints is unrealistic. I am extremely disappointed with my experience. Do not order from them.

by JBlop17

I got FreePrints in hopes of printing a bunch of pictures I had stored on my phone memory. I ordered my pictures, and paid extra money to get RUSH SERVICE, which said it would take 2-5 days. This was perfect timing because I was hoping to make a collage for my mother's birthday. We reached the 5th day TWO days ago and when I tried to report that my pictures hasn't arrived yet, I was told I had to wait two days more to even be ABLE to report the pictures as "late". So, I went in to FreePrints today to say I still haven't gotten the pictures and suddenly the arrival date had magically changed from the 26th to the 28th. So that means that since I haven't gotten my pictures today yet, I will still have to wait ANOTHER TWO days to try and say that they are late. I literally paid extra money for this "rush service". I could've saved that extra money and just left it under standard shipping and it wouldn't have been a problem. But it's that fact that I paid extra money for a service that this company didn't go through with that is causing me to be so angry. I would STRONGLY advice you to find an alternative way to print your pictures because this company does not care one bit about the money that you spend as long as they are getting it.

by Familyfuneral

I have been using free prints for the past few years and have never had a problem until a few weeks ago I realized I never received my order. I contacted them by email as there’s no phone number to call and they assured me they would send a replacement. (Who knows where my first order went and to whom)
Then today I was excited to see I had a this app box on the porch I have been waiting for pictures of our newborn baby, and my father in law’s funeral for sometime now and was so happy to get these memories in frames. (Very intimate family photos) and I open up the box to find someone else’s newborn baby photos very intimate photos to this family I am sure as well!
I’m furious and never ever write reviews but this I feel was just very unprofessional from the first order that never arrived to then another family’s personal pictures, and who knows who has our family’s which I am not ok with someone whom we do not know having pictures of my children as I am sure they would not want that either!
We have been waiting for our memorial pictures, and my newborns pictures for weeks now and this is what we got.

by Daniellle17

I have been ordering photos from this company for over a year now. All of the photos came out good. I loved the photos i had ordered from this company untill recently. The last batch of photos i had ordered were awful. I ordered 163 pictures and they had all turned out blurry and the colors were completely off. I had ordered a few pictures before and reordered them in this last batch because i needed more copies. The last ones sent looked nothing like the original photos or from the previous batch( which came out fine). So I contacted customer service hopeing they could resend my pictures. They emailed me back with a list of reasons to why the pictures came out bad. They had also said they have something set into place to stop this from happening and it is up to the customer to check for red flags before they order so this doesnt happen. Basically blaming me for how they came out. I had told them i ordered some of the same photos from them previously and asked if they could reprint all of the photos for me. They proceeded to email me back with a 5 dollar refund for pictures i paid 20 dollars for saying they could not reprint them because they would turn out the same. They couldnt even offer me a full refund for their mistake. Stick to shutterfly!!!! This company is a joke!!!

by MommaChelle4

I have ordered from free prints a half a dozen times and have been somewhat happy. Previously my images have come back decent - not super sharp - but decent. The last order I received all of my pictures came back blurry. All. of. Them. I have actually printed a few of the same exact pictures through Shutterfly and wanted extras to sent to my mom so I ordered the extras through this app. The Shutterfly order was perfectly clear - this app was horribly blurry. When I contacted them they sent a list to me of how to avoid blurry pictures; good lighting, sharp focus, large enough images, etc. blaming the image quality on me and not offering a refund or reprint. I am a professional photographer shooting with a professional camera. I know how to avoid blurry pictures. This was not on my end. I will no longer use this app.

**Update** I received a follow up email from the company. They still did not take the responsibility for the poor quality stating that the photos I uploaded came from iOS photo stream from ICloud (which I don’t who use). They DID, however, provide a “one time refund” for the full amount - which is much appreciated. So, I changed my review from 1 to 2 stars.

by Mew844

Great prints, no problem with photos themselves, everything was right. The shipping on the other hand is lacking. Every package arrived after the date estimated, and sometimes several days later. I paid extra for expedited shipping and was happy when I got the updates and it said “arrives on this date” however, none of the photos actually arrived on “the date” I understand shipping isn’t a 100% accurate science, but since I was waiting on the pictures for a project that had to be done by a certain day, I got very nervous when my photos didn’t come on time especially when I paid extra. Now, luckily I gave myself some time so I was able to get my project done in time, but if the site tells you that the prints should be there on a certain day, it should arrive. I would have rather been told it would arrive a couple days later and been surprised they arrived early, a small buffer is never a bad thing. I also didn’t get a tracking number on all my packages, so i couldn’t even track where they were, and be able to see when I might get them. I will still order from this company, and recommend it to people, but I will not trust the ship dates and always give myself at least a week buffer.

by Mmueller0603

This beats Walgreens or Target prints any day! Uploading pictures of my camera roll and even social media sites was so convenient! Although I was slightly disappointed by a $9.99 shipping cost, but I was impressed by how quickly I got my prints! I got expedited shipping for only a dollar more so I got my 124 prints just three days later, couldn’t have asked for any faster or easier ordering and delivery. The advertising seemed deceptive because it says 1000 prints a year but there’s a 85 count cap per month. And I know that my order was quite large but I would’ve appreciated more specific advising. The 4x6 photos’ quality was the same as it appeared on my phone so just be careful that if your picture has poor lighting or resolution- it will show in the print, but all the other prints were beautiful. They were shipped in paper envelopes inside a cardboard box with plenty of air pillows and they were perfectly secured and came right to my door! I never write reviews but I was moved enough to review this service. I’m very pleased.

by Carrie3240

I have ordered from this app for a couple of years now- I order my pictures once every few months just so I have hard copies of them. I ordered larger versions for framing, etc. everything has always come out great.
I was messing around in FreePrints when I discovered the section where they list ‘Deals’. I couldn’t believe the awesome items you could order with your own pictures on them... grocery bags, mugs, canvases... everything looked so cool. I didn’t place an order then... but it was one of the first things I thought of this past month when my beloved dog passed away in a tragic accident. I went to this app and ordered a pillow with his picture, and some blown up canvases that I could hang around the house. The quality of the items was exceptional. They did a phenomenal job. I’m sure they didn’t realize when they created these options for prints that they could actually help someone with a broken heart get through a grieving process. Thank you this app. You guys are amazing.

by ECFri

I have hundreds of my phone photos in finished 4X6” pic! They are very well focused, centered and color is great. I have a finished photo so I don’t lose any pic. I usually do 120 photos a month with the first 85 free!
Shipped back fast and just a great service for my photos!
The only thing that I hate is “I” have to enlarge, center, make sure there is no bottom of pic trash can, any words, dates, any thing around the pic. Then “I” have to go thru and make sure each pic is 4x6” and that each pic is assigned a quantity of how many needed! It takes forever to do this and the sight needs updating. I have been looking for a better sight that I don’t have to spen so much time getting pictures ready for Free Photos to capture.
I have retake hundreds of photos! Look at each pic. Sometimes I waste 10 to 20 photos the have the date, the time, and battery display on the top of the pic. That is frustrating and ruined many pics!

by Kristy12345

This is my first time writing a review, but I feel compelled to write one since I’ve had such a good experience with FreePrints! For years I’ve been going to CVS to print photos just to fight with the kiosk, wait around for hours, and be disappointed by half of the prints I got. FreePrints solved everything. I can’t believe it’s free, too! You can print 85 pictures each month for free. I of course paid to have 596 pictures printed the first time around (I had been putting off printing my pictures for so long because I was dreading the CVS ordeal), but it was worth every penny. The pictures arrived at my doorstep within one week of placing the order, and they are perfect! I will definitely be ordering my 85 free prints each month and I can’t wait to explore what else FreePrints can do. If you are looking to print pictures from your phone or social media accounts, I highly recommend that you download FreePrints!

by Kat21692.

I tell everyone I meet with kids about this app. It’s amazing No fees, personalized items and gifts. 85 free pictures a month?! Shipping is sooo cheap. If you need pictures off your phone for a child’s baby book, FreePrints is going to be your best friend. I’ve been printing pictures of my son to put on his baby book. I only use about 10-15 a month. But they’re free! They always come out great. I’ve purchased multiple gifts off of their sister app “Gifts.” A child’s stool with my sons name on it, 2 key chains & a personalized towel. I’ve gotten magnets, wall tiles picture frames. So many choices. Just to add a bonus, their customer service is TOP NOTCH. I had to connect them twice. Once for a batch of pictures that didn’t get delivered & once for one of my magnets picture being smudged. They sent brand new ones out to me immediately, no questions asked. Take my word about FreePrints & their sister apps! You will not be disappointed!

by Grama Debi

I had seen the commercial on TV several times, which is how I learned of this app. I couldn’t believe a company would offer so many free prints & all I had to pay for was shipping. I finally went to their website to see what this was all about. Sure enough, 85 prints per month, free. So I went ahead and tried this out, with just a few pictures I had already on my phone. I also ordered double prints, so I could give my Mom copies, if they were good enough to share. For a low low price & shipping, under $10, I received my pictures. I was really impressed with the light cardboard envelope they came in. The pictures came out so good. I am on a limited income, so I can’t afford much, but each month now I want to order more of my digital saved pictures. I also ordered the free magnet pictures they offered with my 2nd order. Oh My Gosh!!! They are great also. Now I want to re-do the pictures on my fridge. I also want to get the free tile picture that is offered each month. I’m a picture person, my family is displayed on most of my walls.
Try this, you won’t be disappointed.

by Scarface Motha

Update! It had been a while since I ordered. Decided to give OT a try again. The quality of the pics from my phone came out GREAT! I’ve tried Walgreens and quality was horrible. Using FreePrints my pics came out much better than I expected. They did ship in a thin cardboard envelope which I don’t like, but for the quality I will keep ordering.

Past review: Ok. So basically you get 85 prints a month for free all you pay is shipping. My first try I ordered all 85 prints and shipping was like $11, which was a bit more than I'd pay at a local drug store. Quality was okay. The problem I have was with the shipping...they shipped all 85 in a paper/thin cardboard package which ripped during shipping! Luckily none were lost and the post office rubber banded them and put them in a plastic bag. If they would fix this shipping problem I would use again for the convenience, but if the shipping container isn't fixed I'm not going to risk losing any pics and going through a replacement process.

by Jasully5

I am not sure how I came across FreePrints but I did and I am glad! I receive 85 free prints each month with no obligation to buy anything else for a nominal shipping fee. I receive reminders that my free prints for the month are about to expire. It is a GREAT way to remember to print out the memories you are making in life that often just sit on your phone, computers and in a Cloud somewhere. PRINT the photos, people!

The quality of the prints I receive are honestly very impressive and so much better than other sites. Last month I did an order of this app and an order with Shutterfly with the same prints to compare. OMG! The clarity and quality of this app FAR surpasses the ones from Shutterfly and the Shutterfly photos were a lot more expensive! I just received another order with old scanned photos that are over 50 years old and they turned out GREAT! I love the white borders around each photo. Thank you, this app! I am so glad I found you! ❤️

by Proud Baboo (grandma)

Awesome awesome awesome!!! Due to Covid my trips to town and how long I stay in town have been seriously reduced, so printing my pictures wasn’t happening.☹️Then I heard about this app and from what I was told (all positive) decided to give it a try. I am very particular about my pictures and I have had difficulty trying to submit photos to a different online store in the past...mostly due to a less than user friendly site☹️ BUT I easily and successfully submitted a large number of pictures to print to your site in the comfort of my own home! I received my precious photo order in my mailbox two days prior to the expected delivery date. My photos were securely packaged and my order was completely filled!!!! I am a customer of yours from now on! I will continue to use your service each month for all my photos printing even after Covid restrictions are over in my area. I wish I had known about you months ago. Singing your praises to all my friends that print photos. Thank you so much!!! 😀

by SuznSl

It was because of the great reviews that I decided to give this site a try. It was so easy to place my order. My prints were free but I had a small fee for shipping, and that was next to nothing. It informed me of prints that may not to super clear. I ordered anyway & they were slightly blurry (as they were on my phone) but they came out better than I thought. I did receive a couple photos where the tops of my family’s heads were cut off and their feet, but my actual phone pic was nothing close to that, so I wish I had been warned they would come to me that way. Otherwise, I'm very please with this site & have already got many friends to sign up. Super easy to place an order! Oh and the mug I received free, of me and my sisters, is my favorite morning mug. It turned out GREAT! Plan to order more for gifts. One request...I wish I could just browse at items such as holiday cards and background options and mugs and more without having to go through the steps of ordering.

by Empresskali

When you first download FreePrints it is very easy to purchase and receive your photos, but after continued use you will notice that your pictures will no longer be delivered but they will charge you the money. And it’s amazing that no one is ever available to assist you if you can find someone to speak to. Most of the people in my town use FreePrints and it takes nothing but a negative Facebook post for them to stop using them. When you first get FreePrints everything will work perfectly but if you continue to use FreePrints you will notice that you will start to lose money and will receive no pictures but you will receive a Lotta emails from them when you complain and nothing will be done. Do not waste your time with FreePrints unless you like to give your money away. Again you will have great service for the first two purchases once they see that you’re a frequent customer you will no longer receive another photo after you’ve paid your money for them.
The icing on the cake is that they will always process for you to email them because they truly do not plan on helping you, it’s just like saying show up to my office and you have no office. The developers knew exactly what they were doing when he created FreePrints and they knew they were flaws in the system but they still want to head and took peoples money and will continue to if we don’t stick together and do something about it.

by Cats&Books

It took 3 weeks to receive these prints. You can get prints from Walgreens or CVS in a day or two, for much less than the shipping cost of FreePrints.

So many of my prints are horrible quality. Some of them are faded, discolored, or too dark in some areas. And I know it’s not my camera because I’ve gotten some of these same photos printed from Shutterfly with no problem. Some of these prints are also cropped for NO reason. One picture is of me and two other people, but both of them are missing half their faces. And what I’m really annoyed about, is I had to pay extra for square prints on some of the photos because when I uploaded them it said they wouldn’t print right otherwise. Yet they still sent me 4x6 prints of them on top of the square ones. So I paid extra for nothing.

I will not be using FreePrints again. Even if it wasn’t for the problems stated above, it’s still cheaper to use a different online service when they offer discounts (which is all the time). I paid 8 dollars for 50 something prints, when I usually pay less than that for 100 from Walgreens or Shutterfly.

by Mr. Mancuso

So, both myself and my wife have used this service and obviously, free sounds amazing. The problem that we both had was that EVERY SINGLE PHOTO that we upload to this app gets some sort of “auto-crop” which basically ruins the picture. They automatically clip all 4 sides of EVERY SINGLE PHOTO for no apparent or logical reason that we can think of. In a nutshell, we pay 7-10$ (shipping) for free prints that are ALWAYS missing sides of the original photo and just don’t look right in picture frames due to the fact that a frame sometimes takes even more of the picture “inside” the frame. What we’ve both been ending up with are cut scalps, half arms, missing feet, partial ears, or simply missing important parts of the background...
I gave it 4 stars because you kinda can’t go wrong with free (outside of shipping), but if your going to use this service, make sure your not sending them perfectly cropped photos because they will crop it out even more for absolutely no reason at all that we can logically think of. Personally, I’d rather pay more for the EXACT print of a photo that I upload to them...

by Stephxgee_

I honestly was very nervous about FreePrints it sounded waaaay to good to be true. But after reading a couple reviews (which were a even mix between good service and bad service) I finally gave in and decided to give it a shot. My order came a day early which was awesome but let me tell yall about the quality of these photos!!! I’m very surprised and beyond happy with my pictures I thought some pictures would come out fuzzy or grainy since they were taken from my iPhone/ Instagram...nope they were super clear and sharp! Mind you I ordered 263 photos for only 28 dollars (literally KILLING all other printing service prices) plus I got a free upgrade to have all my pictures to have a matte finish look to them. Absolutely in LOVE with my pictures! I have never written a review before but I had to write one after seeing my pictures...that’s how happy I am with them and FreePrints. Definitely going to continue printing my pictures from this app.

by Pelverud

I never take the time to review anything in FreePrints store, but this app is so good I had to do it. I ordered 57 4x6 prints the first day I downloaded FreePrints . FreePrints is incredibly easy to use, and has so many options of where you can upload photos from. Great to see support for Google Photos. It made the process of selecting photos so easy. I paid $7 for shipping. I considered this really more as paying for the prints and getting free shipping. It comes to about 12 cents per print. It took EXACTLY 7 days to arrive at my house. In my opinion, this is pretty quick for both printing and shipping. There were multiple emails sent to keep me in the loop on my order. Most importantly, the quality of the prints was amazing. Definitely better quality than many competitors. I got the matte finish. All in all, I will be ordering from this app again next month. I can now trust that my order will arrive promptly and my photo prints will be great quality. Thanks this app team!

by Celtic Dragon53

At first it was too good to be true. But after my first order I was stunned! Excellent prints for just h cost of shipping! I'm not sure how they do it, but I've told all my family and fiends to get he app! I'm not into selfies, but love having pics on hand to show off of my family and items of interest! FreePrints has made my life and phone tons lighter! Now that we can get photo albums for the same deal, we are going to use it rather than a prof photographer for my daughter's wedding in October! I've no clue how the company can afford to print pics for free, but am so glad they are!

Now, 2 years into the program (along with the free albums) I’m even more impressed by this service. I’m not Em the great grand mother to a 3 month beautiful baby girl, so I’m constantly snapping pics! They are always perfect quality, amazing price, and always wonderful having a a book a month as she grows! If I could only have one app, this is the one I would choose.