Shutterfly app not working? crashes or has problems?

Shutterfly Status

Published by on 2022-09-14

Welcome to your one-stop shop for personalized photo gifts, cards, home decor,
photo books, prints and calendars. Browse custom cards like wedding invitations
and birthday cards or photo gifts such as a jigsaw puzzle or a throw blanket.


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problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
150.0%

Not working
78.6%

Account
7.1%

Login
7.1%



Reported Issues: 21 Comments

By MARGARET ELLEN DOHERTY
Jan 18 2023

Can't view cart just keeps circling have tried different computers and different days with same results



By melissa J onesto
Jan 02 2023

I cannot upload anymore photos and when I logged in today, the work I did last night did not save.



By robert atkinson
Jan 01 2023

I have a book made ans trying to checkout but it won’t work



By Judith Nelson
Dec 03 2022

Try to view shipping info on last order that says it is completed and it just keeps spinning.



By Tina Hileman
Nov 22 2022

After loging in for two days now, my stored photos in Shutterfly will not load; the screen keeps refreshing every second appearing to load photos but it is as if there is a loop. I cannot access or view any of my photos to create a project or place an order, as they never load. Recently, I received an email stating I must make a purchase every 18 months or my stored pictures will not be retained as of 2023. I cleared the cache and tried different browsers. Is there a fix for what is wrong with the shutterfly stored photos access on your site?



By NH
Nov 19 2022

Stored photos will not show up - logged in and tried to go to photos - screen keeps refreshing every second for hours and no photos load that were already stored on Shutterfly. Cannot order and cannot create projects nor can I see any of my stored photos. Tried clearing cache no change. Tried logging on to a different laptop and it did the same thing every time - log in then try to see photos to make a project and photos will not load and screen keeps refreshing all on its own every second or so. Is there a fix or what is wrong with the shutterfly log in or stored photos module on your site?



By debbie
Nov 12 2022

I'm trying to create a project and import photos. When I try to save the project and add photos, I'm prompted to sign into my account, which I already am. When I click the icon, it does nothing. I've cleared cookies and cache, signed out and signed back in ... nothing. When I attempt to look at photos already saved, the screen comes and goes like it's trying to connect.



By Linda S Lentz
Oct 31 2022

I'm trying to create a project and import photos. When I try to save the project and add photos, I'm prompted to sign into my account, which I already am. When I click the icon, it does nothing. I've cleared cookies and cache, signed out and signed back in ... nothing. When I attempt to look at photos already saved, the screen comes and goes like it's trying to connect.



By Katie Pehrson
Oct 20 2022

I'm trying to create a project and import photos. When I try to save the project and add photos, I'm prompted to sign into my account, which I already am. When I click the icon, it does nothing. I've cleared cookies and cache, signed out and signed back in ... nothing. When I attempt to look at photos already saved, the screen comes and goes like it's trying to connect.





By Katie Pehrson
Oct 20 2022

I'm trying to create a project and import photos. When I try to save the project and add photos, I'm prompted to sign into my account, which I already am. When I click the icon, it does nothing. I've cleared cookies and cache, signed out and signed back in ... nothing. When I attempt to look at photos already saved, the screen comes and goes like it's trying to connect.



By Melanie Riley
Oct 20 2022

I downloaded my photos for an album (on my Mac laptop) and was able to start the album, but now I keep trying to access it (numerous times at various times of the day in case it was a case of too many people using it), each time the page just blinks on and off and when it sometimes finally lets me see my album, when I click on it, it wants me to sign in even though I already am. Than it starts all over. I'm getting frustrated as I really want to get this album done, but I can't even access it anymore. Please help!



By Joanna
Sep 11 2022

Hi. I am having an issue looking at my pics:((( I can not access them. I can see the cloud but I am not able to access my albums. Please help.



By Teresa Adams
Jul 05 2022

I ordered graduation announcements in May successfully. I wanted to use Shutterfly to do Thank You cards because already entered all of my addresses needed, but the site does not work. It keeps just churning and won't allow me to access photos or address book. Won't let me do anything. Keeps asking me to sign in, but never goes to the place to make the edits, just gives the error message again. Error says refresh browser or call this number. I tried both, but the refresh doesn't work, and the person who answered the phone was rude and clueless. Said it was not their problem, it was my problem. Seriously? I spent over $700 on my previous order ... this is terrible service and apparently no other options to get help are available. Would appreciate a call to help fix this.



By Jillian Mulvihill
Jun 11 2022

App is crashing.
Each time I open the app and I click on a photo album to look through, about less than a minute into scrolling the app completely closes and crashes.



By Carrie Sanders Carpenter
Jun 09 2022

App is closes right after I open it. ☹️



By Audrey Crampton
Jun 04 2022

The app keeps crashing. I tried redownloading it but it didn’t work.



By Shelly
Jun 03 2022

App keeps crashing after opening



By ConstAnce yuschok
May 31 2022

Same as above. After about one minute the app closes on me.



By Loretta Tolluver
May 28 2022

App keeps crashing after opening for just a few minutes





By Stephanie
May 23 2022

Every time I try to use the app, it stays open for less than 3 minutes before closing on its own.



By Amy J Staab
Apr 16 2022

Been having issues this week with your site. 1) ordering 8 total prints of 4 different photos: 4 matte, 4 glossy. But when viewing cart I had 2 glossy and 6 matte. Previewed order and it was correct (4 matte, 4 glossy), then went to cart and it said 2 glossy 6 matte. Removed photos and starred over 5 separate times before cart and what I ordered were the same. 2) working on a book but unable to add Metallics that show as available in embellishments. 3) working on same book, added embellishments but then unable to reposition or delete. 4) working on same book and message appears that communication was lost.





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About this app

Welcome to your one-stop shop for personalized photo gifts, cards, home decor, photo books, prints and calendars.  Browse custom cards like wedding invitations and birthday cards or photo gifts such as a jigsaw puzzle or a throw blanket.  Make graduation gifts like photo books, desktop plaques, custom phone cases, tote bags and jewelry to create meaningful grad gifts.  Send grad photo cards to share life updates with loved ones, you can create grad party invites to celebrate this milestone.  Shop for our unlimited free prints, perfect for hanging or displaying pictures of loved ones or for cherishing forever in a photo album.  Remember the big day with wedding keepsakes such as wedding photo books, canvas prints and home decor.  Choose from a variety of custom card options from personalized birthday cards, birth announcements, baby shower invites and thank you cards to find the perfect sentiment and style that fits your family and friends.  Shop wedding stationery, save the date cards, bridal party gifts, wedding decor and wedding favors.  Create custom photo gifts and home decor right in the this app app.  Decorate your home for various occasions and holidays with wall art like our photo tiles, canvas prints and art prints.  Choose from an array of photo book styles such as premium photo albums, travel photo albums or memory books.  Make a photo book as a personalized gift or create a photo album to capture lifelong memories.  With our Instant Books, quickly upload your images and make a fully customizable photo album book.  Choose from various photo print finishes—matte, glossy and pearl photo paper, to match your style and taste.  Upload, store and organize your photographs with unlimited free photo storage and save space on your device.  Creating your own custom photo book is made easy in the this app app.  So, you know that your pictures are safe and secure with this app’s photo storage app.  Design wedding announcements, wedding invites, address labels and wedding gifts right in Shutterfly .  Make your own jigsaw puzzle, photo blanket, tumbler or mug.  Explore our selection of cards to invite your family and friends to your wedding.  Whether you're celebrating a birthday party, holiday or First Communion, there are many special occasions to buy gifts for kids year-round.  Shop backpacks, playing cards, bean bags and kids’ home decor.  Shop for cards like Halloween invitations to invite guests to your big party.  Discover games, gifts and personalized books for kids.  You’ll love our selection of free prints since they’re high quality and made to last.  Pick from canvas prints, metal prints, acrylic prints and art prints to display your favorite pictures.  Whether you’re looking for wall calendars or calendar magnets to showcase favorite photos of loved ones around the home, we’ve got you covered.  Create gifts for girls and boys that encourage learning, imagination and fun.  Customize your very own decor that shows off your personal style.  Share your graduate’s success with this app’s graduation announcements.  Start any month during the year with this app’s calendars. 



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