City National Bank App Reviews

I spend more time calling customer service for help with CityNationalBankApp than I do actually managing my account. My checking account disappears periodically, and I can’t keep track of my balance. I went paperless, so without electronic access to my accounts, I’m helpless. And multiple customer service reps tell me the issue is fixed but it never is. I’m at my wits end and plan to switch banks because this is unacceptable.

I’ve been a long term client of CNB. Their mobile/ digital banking is horrible. You can’t copy and paste passwords. The website looks and feels like it was created in 2000. CNB has good customer service but terrible mobile or digital solutions and interface.
E.G. I can’t even use CityNationalBankApp because it does not allow me to copy and paste my password. We are encouraged to use a great password yet I can’t use CityNationalBankApp with the password. Terrible.

The previous version of this worked well. I had no issue with it. Then they updated it around June/July 2020 and even the most basic functions stopped working. Some of my accounts are missing from view. And I can’t even transfer funds between my accounts. I have tried to get the bank to fix this problem ever since with no success despite being a client of the bank for over 30 years. It’s really poor service. They claim it has something to do with authorisations but I am the sole owner of the accounts and I can do these transfers and see all accounts through the online portal. So it’s not consistent at all.

For reasons outside of my ability to understand I’ve just spent an hour on the phone finding out why I cannot get into my online account. The best they can do is have a personal banker call me on Monday. They’ve changed my password or help me change my password three times. I have three emails claiming that my password has been changed however, it doesn’t work, they’ve sent me my user ID to make sure I’m using the right one and I am, but that doesn’t work either. So I’m stuck over the weekend unable to pay my bills or send money via Zelle or Venmo.

There’s no overlap between the usable period for the previous app and this steaming pile of manure. I had to do the update at the bank’s demand rather when convenient for me. Isn’t convenience what this is all about? All I wanted to do was deposit a check rather than spend 20 min screwing with it. The autofocus function for check images is impatient, needs to be a way to disable it since it’s picky. None of the controls for any function are intuitive. The piece de la resistance? There’s no way to exit CityNationalBankApp other than shutting off your iPad! Brilliant!

Pretty terrible app, somewhat on par with CNBs online appearance. Don’t get me wrong I like CNB but their tech is super convoluted and outdated. The homescreen of CityNationalBankApp won’t load. If you reload it crashes and displays sourcecode. Even with a blank homescreen I managed to go to deposit. All the naming conventions are weird. Eg- Why do they call it „transmit“ instead of „deposit“?
Lastly - why are there so many apps on the AppStore that claim to be CNB? I onl trusted CityNationalBankApp after I went to their website and downloaded it through CityNationalBankApp link from there.

Updating this review because I just figured out the Zelle feature doesn’t work either.

The only reason I got CityNationalBankApp was so I could deposit checks. The mobile deposit doesn’t work and now I need to drive 30 minutes to an ATM every time I get a check from a client.

Also, the Zelle feature doesn’t work. Not sure what I’m supposed to do with this mobile banking app in which I can neither send nor receive money. Completely useless.

I haven’t been able to access CityNationalBankApp in more than 3 months. And the times that I could access it and was able to try to do things it was impossible and it took me over an hour to try to deposit two checks that never happened. I ended up going to the branch.

“Royal” Back of Canada, it’s time to blow up the whole online and mobile app systems and hire a competent development company which actually develops software, and rewrite everything and start with brand new platforms. Not a competitive bank whatsoever.

The only thing you have going for you is that people don’t jump on changing banks. It takes them a while. So I’m stuck with you until I can convince the account holders to switch banks.

CNB died the day RBC bought them.

Every fifth check or so it does not recognize as a check. They’re nearly all from the same company printed with a standard identical signature on the front, endorsed on the back by me with the same stamp every time. I can come back the next day and it usually still won’t take it so I have to find a drive through to take it to. The previous app was much better!

This is the worst app I’ve ever used. It’s slow, unresponsive and I consistently get errors attempting the most basic functionality. Not exaggerating, almost every time I log-in to approve a payment, CityNationalBankApp either stalls out or the approval shows an error. I usually have to try three our four times (sometimes waiting hours between attempts) before it works. Why do I bank here again?

The latest update to CityNationalBankApp probably ends my 18 year relationship with CNB. I rely on the mobile app daily. This update makes mobile banking inaccessible. How could the management of the bank allow this to happen? For god’s sake, if you have to look like you’ve reinvented the wheel on your own, white label an app that actually works. Almost every other bank has one that works, you know? Someone - many ones - should lose their job as a result of this.

This is not an “app” it’s a very poorly designed portal to their website. Why bother? It either loads blank pages or freezes or spits you back out into another login page to the website you’d get by just using the Safari browser. Completely useless. It’s almost 2023 and not having a native iOS app is truly unacceptable at this point. (And we are business suite customers so we expect much better)

I have 4 Apple devices and over the last 2 weeks each one has had issues that are too do with CityNationalBankApp . I call tech support and waited over 30 mins and gave up. If HSBC can have a system that works with Apple and safari why can’t city National. I have called the over 5 times in 2 weeks and still not working properly.

I got this for my client just to make deposits.
It crashes about 10 times before you can eventually submit! That means you have to keep repeating the same steps over and over. It’s a complete waste of time and I cannot believe that CityNationalBankApp has not been fixed. Very, very frustrating!
I’m also with BOFA and it takes about 10 seconds to make a deposit and it has never crashed on me.

No real direct way to log out, haven’t been able to use Zelle for two weeks despite the many calls to help resolve the issue. I have money pending I can’t accept. I’ve tried deleting CityNationalBankApp and reloading daily, still no resolution. I use this for work! It’s been two weeks already! FIGURE IT OUT! 😡

Slick, modern user interface. Easy to use tools. Intuitive navigation. Looking forward to seeing what’s next for app features and functionality.

This last update is a DISASTER! It's been a week since attempting to re-install the new updated App with NO success OR response from CNB Tech Support! Repeated calls lead to "Very sorry, we are working on it". I'm about to travel due to family emer & have NO mobile access!

This new update to CNB‘s mobile banking application was seamless to install and the new features are addressing all my mobile banking needs an easy and well thought out manner. My congratulations to the team for pulling off a great execution on this one.

The previous mobile app was awful, but I love the updates to this latest version! Better money transfer ability, account accessibility, etc. My hat is off to the team that made this happen. Thank you!

This is the best banking application ever.
The most recent update has made it even easier and more seamless. I have two other apps from banks that don’t even come close to the efficiency, utility and simplicity of doing business. I can do almost anything on CityNationalBankApp that I could do at the branch other than withdraw cash. I use CityNationalBankApp for three main purposes: depositing checks (which clear very quickly), paying bills, and transferring from one account to another. I have never run into a bug or a glitch. It’s really unusual for any app but it’s especially important to be able to always access your bank.
I wish I could give it more than five stars!