Park National Bank Reviews

by 614ohioan

This is the worst app update. Park decided to update ParkNationalBank and then proceed to make everyone create a new password for their already established banking accounts. I have had to to update passwords on both my business and personal bank accounts due to Parks inability to make a seamless transition . Customer service is non existent. ParkNationalBank is in no way better than the previous one. No support available at branch banks either. I will be moving to a new bank.

by Scanman75

Never seen a business that is constantly doing some kind of maintenance on their app and website. Hire some new I.T. People, they are making a mint off of you with all these ridiculous updates. Your app is so slow to log in it’s sad and the new alerts are horrible, before you could get an alert with the amount of the debit or credit but now it doesn’t provide that. Again hire new I.T. People and a new app developer! They are ripping you off.

by Eye95

You would think that a new app would be an improvement over an old one...but in the case of the Park National Bank app, you’d be wrong.

You still can’t get any details about the transactions in an account. [on edit: Actually, you can. There are just problems doing so. Sometimes you have to tap the button several times before it responds. And then, you have to wait an inordinate amount of time for ParkNationalBank to actually bring up the transactions. There are no dots or spinning circles to confirm that ParkNationalBank is actually working on your request. Mortgage accounts don’t show escrow balances or transactions. You can only get 120 days worth of transactions in a single query.]

Security is overbearing.

Can’t use Touch ID. I finally found the setting page for Touch ID, but there is no way to turn it on!

ParkNationalBank is no longer an iPad app. You have to use the iPhone app and expand it to fill the screen—almost.

ParkNationalBank is garbage.

Let me make the same suggestion I made in my review for the earlier app: Park should check out the Max Credit Union app. Park National Bank needs to drag itself, kicking and screaming, into the 21st Century!

by Karaashbrook

We previously were under first knox and loved their app. So easy to use and convenient. Since everything switched to Park we have had nothing but issues. ParkNationalBank takes forever to load or errors out and you have to type everything in again. Face ID only works about 75% of the time. The balances also don’t match up. Items falls off that are pending and then pop back on. My husbands card was denied at the store the other day because we checked our balance and it said we had plenty of money. Then three items that had fallen off posted and it wouldn’t allow him to use his card. We have plenty of money in savings that we transferred but it would have been nice to have a clean clear cut picture. Considering changing banks because of the poor use of the application.

by Atheenaparks99

ParkNationalBank logs me out from time to time. It says my faceID isn’t working to sign in. I’m trying to check my online transactions/balance and it’s currently logging me out of my account back to the login screen. I’m trying to do online shopping and wanted to confirm my transactions have been made. I liked it much better when I had the unity national bank app. It never failed if I need to immediately transfer money, it was a breeze. Now I have to wait forever for my account to login and load! (that is if it doesn’t immediately login me out)

by SalAlVal

ParkNationalBank is worthless now. It was fantastic before the update- it was simple to use and easy to understand. Now, since the update, it’s slow and confusing and some of the parts of ParkNationalBank won’t even open.

If whoever controls this at Park is smart, they’ll change it back to the old app (or make a new update that is similar to the old one) because this new one is absolute garbage.

Negative stars, honestly.

by UpdateDestroyedit

It makes ParkNationalBank essentially unusable. Face ID never works and it won’t log me in, manually typing in my password still takes about a minute of the page loading before I can see any of my accounts and then god forbid I’d like to see the charges because if I click into an account it just loads and loads but never actually shows anything. This new update is much harder to navigate and all around clunkier. The old version was a beautifully simple easy to use app for anyone. This new one is god awful and I wish I never updated it.

by Crazy466

Not sure if this can be considered and “update”. I feel like I’m looking at a mobile site from 10 years ago. All of my accounts nicknames were gone (I was able to replace them but it was still an inconvenience). It just seems like a major downgrade from the old app which was simply and made everything big and obvious. I’m not on ParkNationalBank to do serious banking. I just want a easy way to check my accounts and make sure that my bills have come out.

by LucasMiller8562

My mom and I have always enjoyed ParkNationalBank park National it has been easy to use and we loved it but now with the new update it is awful it makes me want to switch banks I hate it so much it is hard to make a transfer it is confusing with all the buttons on it ParkNationalBank is now confusing and hard to navigate through to even enter my finger print I had to hit what seemed like a million of tabs to get to the finger print point I do not like it please change it back

by Squee.

The last version of ParkNationalBank was simple and easy to use! Never had crashing issues or troubles managing my account. The new update had been out for a few months now and I hate it. Wish y’all never would have changed. It may look sleeker but what’s the point if you can’t rely on the it when you need it?!?

by Aquaticgiraffe

I’ve been with New Dominion —> Park National for
Many years and seen many of the apps. They have all been very basic but easy to use. Just want to check my balance and maybe deposit a check.

This new app is extremely glitchy, it won’t consistently log in using FaceID or password. I either have to try multiple times or get a “your account can’t be accessed” error. If try a few times, every time, I get to see my balance and navigate ParkNationalBank .

by 3lwMMA

I would give 5 stars if my online banking was better. Over a period of time I have had my online chat banker get me in to someone else’s account when I forgot my password. I explained it to them that they gave me the wrong account and they said “it matches the information you gave me “. So that was a pretty scary experience that they didn’t seem to care about the mistake. So I logged out of the chat and started a whole new chat to hopefully get someone different and luckily I did and recovered and got into my very own account. Also today I got with someone in the chat to inquire about savings accounts to see if someone would be available to help me make the best decision for me. And my response was “you can see our savings accounts online quote. And I stated “yes, I see them “I would like to speak with someone about them and never got a response back. Unfortunately just those two incidences in a couple more have put a bad taste in my mouth.

by Aratai13

The new features are wonderful. However, ParkNationalBank itself is slow and glitchy. It becomes frustrating, to have to wait for everything to load etc. I think more testing should have been done before releasing so you aren’t playing catch up now.

Thanks!

by 12/23/

I gave them only two stars because they aren’t able to fix problems on the mobile app . They have had two weeks still not fixed .

by Smeizo

Liked the old version better. This one is not very interactive or easy to use on a mobile device. Feels like it is built for desktop use only

by App Crab

The previous app worked great. This new app was difficult to register and it takes no less than three logins to open. I have very little confidence in Park National Bank because ParkNationalBank is so terrible. If not fixed I will be withdrawing the $75,000 account and depositing in another bank.

by L8karma1975

Every other time I try to use ParkNationalBank I have to answer security questions. Even from same location and up address. This on top of their local atm tells me out of order when I use my debit card to get cash, and then I watch the next guy come up and get cash out of the atm. Currently seeking another financial institution for my banking needs

by ThisnicknameBSisuseless

Good, but strange to a newby. I did 2 checks for identical amount from different people. I was looking to press the “deposit” icon on the second check when I paused over the “cancel” icon and I think I canceled the transaction. I entered the second check a second time. I cannot find a record of the transactions, so I don’t know what went through. Can you make these two items easier? I know that a record of the deposits would have to be labeled “pending” until the checks cleared.

by 093020

I’m a new resident of Charlotte and a new customer of Park National and I have never had better service! And the mobile app is so easy to use!!
I highly recommend Park National to anyone wanting better banking services in our increasingly remote world!!

by UGH 02

Sorry but not impressed with the new app ... It is very slow and doesn’t feel
as user friendly . It makes your balance very confusing , with all the pending versus actual transactions .

by Konves30

ParkNationalBank is the worst. Not one time have I ever been able to deposit a check on here. I have no trouble with the chase app. They also take forever to update. Now supports Touch ID. 5 years later. How about Face ID?

by Pinceyt17

Please update ParkNationalBank to support iPhone X. The UI is slow and buggy and often crashes.

by Snowmonkey1990

Just completely not dependable. 8 out of 10 times ParkNationalBank won’t open. Tells me to call customer service because an error occurred. Other apps load just fine, so it’s not on my end. I’ve used ParkNationalBank for years without issue. So either it’s not compatible with the iPhone XR or the developers aren’t taking care of the bugs.

by Iimalty

My boyfriend has the Mobile banking app from Chase bank, his deposits happen instantly most of the time or if not instantly with in an hour or so. ParkNationalBank works terribly if you want to deposit anything in a timely manner.

by Lewiss32

Can’t deposit checks online like every other bank and ParkNationalBank is essentially useless unless you want to just check your balance. And they will just say “call our customer support” and they couldn’t be less helpful

by NRriver98

App is awful. Always crashes or just flat out doesn’t work.

by Debbie Dootle

I downloaded ParkNationalBank mainly to deposit checks. The camera crashes often if you have more than one check to deposit. You have to close ParkNationalBank and log back in between checks often. Please fix this. It would be the best of this was fixed.
I do like all the security questions built in however if I am making a deposit I don't think so many should be needed. Transferring money would be different.

by Jarred Sutherland

Thank you for adding methods for more secure authentication! ParkNationalBank is complete for me at this point.

by Doofevilinc

It's great for depositing checks and paying bills. Staying logged in between switching apps is a huge improvement. While the card feature is nice, it's really not used all that often. I would prefer to see fingerprint login and Apple Pay support development over features like blocking debit cards.

by NINJAMAAG

Does not accept passwords with over 17 digits on app and mobile browser but desktop browser will accept the bigger password. Just have to only type 17 digits of password

by Aaaaaammmmaaazzzzinnnngg

Good app, but should really get it so you can use the finger print scanner, that'll make it 10 times faster

by Nonya1122

Great addition to the already wonderful product services offered by Park National Bank.

by Amaandcaptain

Never have a problem using ParkNationalBank for all sorts of banking transactions.

by Jgbobb

I'm so excited ParkNationalBank is here! It's great having all your information at your fingertips!

by The Coop 71

Fast reliable accurate!