Old National Mobile Reviews

by Scarlett Fyre

I’m sooooo sick of ONB and all these glitches they have for various things. It’s been a nightmare ever since the changeover from FMB… literally one of the worst experiences of my life. It’s the ongoing, ever changing, constant issue of one thing after another.

This time, check deposit doesn’t work and hasn’t worked for at least three weeks now. As soon as you get to the point where you would normally take a picture to deposit a check, that’s where it happens. Tells you to rotate your camera. You rotate it. Tells you to rotate it again. Where? Back to my original position where you first told me to rotate it? Yes. And it doesn’t like any position you’re in. You never actually get to the point where you can take the pictures you want. Also kicks you out of going backwards so you have to kill the entire app, open it again, and go back into the check deposit just to start all over. It’s. Always. Something. And. I’m. Over. It.

by Zrbrock

OldNational is need of a major overhaul. I’ve personally had prepaid cards with apps that update with in seconds of a transaction. I’ve see OldNational take days to update. Completed transactions on one end show pending on OldNational days later. I’ve always been under the impression that banks help manage your money. OldNational causes chaos when it comes to financial planning. I understand that apps have there technical issues. But when it comes to a person’s money, OldNational should run almost flawlessly. I’m currently considering other banks just because of OldNational.

by Cowboy1629

Everyone I have talked to with iOS16 on their iPhones are not able to use the check deposit feature. I spoke with our local bank (30 minutes away) and they said they have heard of the issue but couldn’t help me. They gave me the cooperate number to call since this has been happening for 2 weeks now. Cooperate said they hadn’t heard of any problems with their app and it had to be my iPhones and iPads (6 total in my home). Later she said maybe 2 in every 1000 people are having issues. I said I could name 5 right now not counting my family. Needless to say they were absolutely NO HELP!

I’ll be looking for a closer bank if they don’t get this fixed soon. Hopefully the bank I switch to won’t be closing the local branch like Old National did.

by Sallyrigs

The changeover from First Midwest to Old National has been a nightmare all around. Its just constant issues since. Not being able to see what pending transactions are, not being able to see past statements before the merge, app not working correctly. It's all extremely frustrating.

OldNational keeps telling me to rotate my device when I get to the point of taking a picture for mobile deposits. Hasn't worked for probably 2 months now. It's really inconvenient because I'm not very close to an Old National to make in person deposits frequently.

I'm seeing and hearing from alot of people with the same issues. It doesn't seem like ONB cares enough to fix any of them. I'll be switching banks.

by Sighlori

1. it doesn’t show your recent purchases until like a day after, so you can’t even tell how much money is actually in your account. First Midwest always showed it immediately after. 2. I’ve gotten “sorry we can’t display your account info at this time” pop ups when I login about 4 separate days over the past month. This is a major issue, I can’t see anything related to my account including amount of money I have, if a check went through, purchases I’ve made etc. This is the absolute worst bank and bank app I’ve had, and this is my third bank. Genuinely don’t know how their rating is 4.7.

by Gilgillgil

I had this bank originally my mom used to have it and figured why not it was close to home and convenient. The lady who set up my account was so angry for some reason for gods sake I was opening an account. I had issues with the mobile checking, the transactions always show pending and never showed me where they originated from. It’s a wish washy bank if you want to be valued as a customer bank elsewhere. They pride themselves on the one bank for all, they are not. I encourage you to look elsewhere as their customer service is horrible, both in person and on the phone.

by Artgrrrl

The changeover from First Midwest to Old National was abysmal and I’m trying to be nice.

NOW Zelle doesn’t work, nor does external transfers. Just get a blank screen.

I set up bill pay and they charged me $10 for the transaction but NEVER SENT THE CHECK. So can’t trust their bill pay either. (And they have the audacity to try to charge me for stopping payment on a check they never wrote or sent.)

Basically once your money is in your account it’s stuck there, you can’t Zelle it, external transfer funds or use Bill Pay and not just OldNational but their website as well.

Avoid this bank at all costs, their app is indicative of the type of “service” you’ll get from them in any form. Read their reviews online, you’ll run towards any other bank after reading those. Such a shame to lose a really excellent bank (First Midwest) for this travesty of a bank.

Fix the Zelle already!

by Seriously, Again??

Pending transactions sit there for days on end, and are never labeled as to what they are/where they’re from. My local doctor’s office has repeated issues with taking my payment and they said they have the same issue with any patient trying to use ONB cards for payments.
OldNational needs to be updated/corrected. There are a ton of reviews here, ALL citing the same issues I have, and even more.
Is anyone there paying attention to the input you’re receiving from your customers??
Looking at removing my $$ and finding another place to entrust my funds with.

by Jdisisnf F

This has been the hardest transition I have ver been through, cards not working / or cards getting turned off when I use them at the same places I have always been going to. For one this morning I had to stop and get gas at a place I have always stopped and got it at. I tried to use the tap and go and it wouldn’t let me so I stuck it in and then it declined the card. Thankfully I had another card I could use for gas where it was 4am in the morning and no one was around and I was almost on e. If you call the number your on waiting for over 30 minutes. When use to call and talk to someone friendly most of the time you know the person that you are talking to. I’ll probably end up switching my banking with another

by Uoy Ziw

Neither my husband or I can make mobile deposits as on Oct 2022. When we click on the camera icon to take the photo the screen is very fuzzy and tells us to rotate our camera, which it already is. We’ve always done mobile deposits in the past. Customer service tells us to uninstall and then reinstall OldNational . Done that multiple times but doesn’t work. Checked settings, they’re all good. CS told us we can go into a bank to make the deposit. That kind of defeats the purpose of an online mobile deposit.

by #1 Treasurer

I have done mobile banking as the treasurer of a number of organizations ONB is the least consumer friendly. I have contacted them about issues of not being able to see the checks I mobile deposit when I go on line. never heard back from them. Their mobile app is clumsy and slow. They ask for things no other bank asks for when I mobile deposit. I would stay away from them until they get their act together.

by Shempzilla

OldNational refuses to let me verify my identity in order to log in, which has gone on for months with no fix. The “text” option is grayed out, and if I try the “call me” option it pops up a dialogue saying it can’t do that and I should basically just log in on the web. That works fine, but then what is the point of OldNational ? I’ve tried deleting and reinstalling but that has no effect either. An app that won’t let you log in is completely useless.

by Miller_43

They steal money from you and when you call to figure out why it takes two times on hold for over an hour just for them to figure out why they are taking your money. Worst company and least ethical in America and my small bank they took over never took money from me in 20 years. Would feel safer and lose less money keeping it under my mattress. Do not trust them and will be taking my business to someone who wants to protect my money

by C_S_Seibert

I used OldNational all the time but when I got a new phone it won’t allow me to log in anymore. It tells me to confirm my identity with a text or call but it won’t allow me to select the text option. When I select the call option it tells me that’s not available right now and to use the text option (which is unavailable). It has been doing this for several months now.

by Jonny2693

OldNational has been ok up until the weekends. Spending info doesn’t update fast enough and there’s not enough information even when it does. Oh, you have a pending transaction for $100? Well, you won’t know what you spent that on until Tuesday. All you get is a pending transaction and the amount spent; no time, no date, no info on where you spent that money. First Midwest Bank’s app had all of that info the second you swiped your card. Please add these features. Until then OldNational is a 1 star for me

by SmackXXX

Seems this has been an ongoing issue for over a month now and they’ve not fixed the issue yet. First Midwest Bank NEVER had issues with their mobile banking app and they were a smaller company. This is unacceptable in today’s tech world. I hope they fix this quicker than the issues they had when they switched over hundreds of thousands of customers from FMB. I NEED this option as I do not have time to run to the bank every time I need to deposit a check!

by Someone1230984756

I had OldNational for a while and it worked great but I recently had gotten a new phone and downloaded OldNational and they needed to confirm my identity in a text or call. It would not let me click on the text option so I tried the calling option and even after multiple tries it kept saying “unable to confirm my identity at this time.” So I’m not even able to see my account information now unless I go to the bank or login through their website. I also tried fixing it through their help suggestions and it still wouldn’t work. I’d suggest OldNational if it would actually work for me

by Khmmjrasm

I have tried for two days to scan a check in for deposit. I’ve never had issues until two days ago. It keeps telling me to rotate my phone. My phone acknowledges that I’ve rotated it but OldNational doesn’t. This needs fixed ASAP. Others are experiencing the same issue. I’ve been a long time customer of ONB but this will cause me to find another bank considering I’m not immediately near a bank to do a deposit on site. The banks site advertises mobile banking and the option to electronically deposit checks via app but if it’s not working it isn’t a honest advertisement.

by Jillysue7

When I use OldNational for a check deposit, it will not recognize that I have “rotated my device” in order to take a picture of my check. VERY inconvenient! Every once in a blue moon, after rotating it every which way, it will go to camera mode. Yesterday I had 2 checks to deposit. It was 6 minutes before I was able to snap a picture of my check. When I tried to deposit the other check, it was the same problem all over again. This time, the camera was never able to come into focus, and I was logged out automatically for inactivity. Also, when there is a pending transaction, it does not list the vendor. If I don’t recognize the amount it panics me, as I have had my account compromised before. NOT a good feeling.

by Maridee20

The pending transactions should show you where it’s pending from. Every other bank app I’ve used, shows you the merchant that is accessing your account. Also, the current and available balances can get confusing. OldNational is not very easy to read. zelle should be able to have access to your contacts and not have a minimum of $10 to send out. Zelle with the First Midwest Bank app didn’t have a minimum. If I need to send a “test” zelle to someone, I have to send $10? That’s a bit much, don’t you think? Transfers from your own accounts after 9pm are not available right away either. What if I’m out late and need to transfer funds over to cover my expenses? ONB did not do proper research in the Chicago market before acquiring First Midwest.

by Jmeeg

Every time I try to login on my iPhone they have to text me. That’s fine if it would come in a timely manner. By the time the text comes it’s so long after I try to login that OldNational times out and I get the same message. Ive gotten 4 texts today but have been unable to login due to the delay.
Last night I wanted to transfer $$ to an outside account that I registered. It said they would send me an email to verify my identity. That was 20 hours ago , no email yet. I also checked spam folder.

by TnalaniK

I saw a review made 2 years ago titled “doesn’t work now” and this is the exact issue I’m having. Won’t let me log in after getting a new phone and won’t let me use text or call to confirm my identity! So frustrating as certain features offered on OldNational they don’t offer in a normal browser. Disappointing!

by Weasel1223324244645

I really appreciate OldNational. I use it all of the time. First off, I don’t give 5’s. This would be a 4 star if it weren’t for one thing which I have discussed with the branch manager of my branch and they acknowledged that other customers agree. The issue is that OldNational does not take away immediately or add immediately after a bill pay or a deposit. It waits until after it clears. This is not what competitors do. Once you make the transaction on competitors it shows up, changes the balance and shows as pending until it clears the bank. The Old National app procedure is not good.

by KaosTheory360

You can check your balances which is good but the notifications are horrible. They are either very delayed or non existent. With Chime mobile banking I don’t have that problem. It’s instant. ONB also needs to get with the times and and virtual card support. There are many perks to having that available to use online for accounts rather than the physical card because it takes 6-10 days to get a replacement unlike resetting a virtual card number instantly.

by Best Reporter Of The Nation

Instead of saying pending transactions, you should show the customer where the charge is coming from. It would help the customer to cancel the card if they see charges at a place they were not at instead of waiting like one or two days to see where the charge was and then it’s to late. So if card was stolen multiple charges need to be fixed That’s the purpose of having mobile so u can see right away.

by DeckS.

In 2019, I just feel that an app should be quicker to post transaction information that reassures the user of the exact location in which the card was charged. Some of these transactions sit as pending for days, which is fine, but should at lease show the merchant in the description while pending. My wife uses my card more than I do so I like to see exactly what was spent for budget and I also was hacked on this account a couple years back.

by Eeker26

There are a couple issues that I have with OldNational. First, the pending transactions need to be viewable. I want to be able to see what the charges are so I can make sure it was me who made the purchase. Second, when I try to deposit a check the camera doesn't work correctly. It takes multiple tries for me to get it to finally work. Other than that, OldNational is fine. Please fix these issues. Thank you.

by Jdjacobson87

Hi! I have been using your app to deposit checks for about a month straight without an issue, but two days ago and today I have found that I cannot deposit any checks because OldNational won’t recognize when I have rotated my phone to take a photo of the front of the check, consequently I am stuck with a screen that won’t shift to taking the picture.

by Wand6151

love OldNational !!! besides the latest update is not working when you try to mobile deposit a check. it keeps telling me to rotate my phone to take a picture of the check, but as I do rotate my phone, the camera never shows up. disappointed because I used mobile deposit a lot! please switch back to the old system!

by TracyRW- 123

I love the convenience of OldNational and bill pay, but wish the calendar (when you schedule bill pay or make a payment) was an actual calendar or at least had the week day with it. It’s hard to know if you or picking a non business day when looking at date only. Other than that, I really like OldNational function.

by Pink0505

OldNational won’t allow me to do a mobile check deposit. I get a prompt saying “rotate your device…..” but nothing happens when I rotate my iPhone. I called customer service and they said it’s a known issue that will not be fixed until end of this year. This is very disappointing. Never experienced any problems with first Midwest bank app. ONB needs to get its act together.

by Drewster1971

I switched to a new iPhone 11 Pro Max. When I try to login, it wants me to confirm with a phone call. The text message option is grayed out. As soon as you hit the call button, it immediately says it couldn’t call. Tried dozens of times over a week. App is broken. Everything works fine on website.

by RspctMyWeirdo

Hoping to get some resolution from the developer! App is great but there seems to be some malfunction with the check deposit portion. Won’t allow me to take a photo of the check. Screen freezes. I have an iPhone 13 Pro Max and I’m running on newest iOS. I have deleted and reinstalled app, updated to newest version and iOS. Not sure what else to do to get it to work.

by Tammy Black

We really like your Bank . From the clean lobby to the smiling friendly faces of the Tellers . They are always polite when we go in there. My son has been sick and I get asked how he is doing .

by Angie Damon

I am trying to mobile deposit a check in the ONB bank app and it is saying to rotate the phone but the screen doesn’t do anything. My Daughter and one other person is having the same issue. Apple support said OldNational hasn’t been updated for a month. Can you look at this issue so we are able to deposit a check?

by Evalon1

OldNational is amazing. I spend 75% less time paying bills and monitoring my accounts due to OldNational ! I love the check deposit function and bill pay and basically all of it! Also, when I use my debit card I am notified I order to ensure security.

by Thankful And Grateful Customer

I love the convenience of the mobile app! Especially mobile deposit. One suggestion I would like to make, if possible, would be on remote deposits to be able to also see a copy of the check on our online transaction history as well as the amount.

by No Flash Jim

I don't like your app totally because I can't do everything on OldNational that I can do on the website until you finish that problem it's not totally a five star for me. Also I think that your app should show where outstanding checks are once I send a check and before it's cash

by Marieweather

I’ve been using the ONB app for about a year now. It has made my life a lot easier. I travel a lot and this way I can keep track of all my business and personal checking and savings accounts. It’s easy to use. I often use bill payment on OldNational , I can transfer money and pay other bills. So, I highly recommend it.

by Vocab Vaca

On line was just a convenience until my bank moved out of town. I used direct deposit until I didn’t but that was ok cause I used my mobile and they left the ATM so I got cash with no charge.
Now there’s no bank and no ATM but that’s ok. I moved away so now I use my mobile for deposits and Walmart for cash back. It’s all good. TY

by Oliviehr

I’ve had nothing but luck with OldNational and this branch. I appreciate the ease of access and the description of each transaction. Payments will show up immediately in App so you are always up-to-date on your account transactions.

by Long Time Charter

So far so good. The only thing I dislike 100% is that it doesn’t show where your pending charges are from. That’s hard when you have multiple people on one account. I don’t want to have to ask where you spent such and such when balancing my check book

by Upset Service

I didn’t ever think I would move this far with Technology andMobile banking however as a business owner I find it quite convenient as opposed to waiting in line at the bank.

by Zum1913

The view on OldNational is horrendous now. You need to fix this ASAP! Especially since you can’t sort through the dates on purchases when looking at your account.

by BooHooDude

OldNational has all of the PRACTICAL features of the full website version. You can pay bills, deposit checks, check account balances, biometric (fingerprint) login and it supports Apple Pay (to name a few favorite features). In addition, it’s easy to use and very stable.

by _Philosopher

I use OldNational almost every day and it does almost everything I want. It used to show my mortgage account too. Why is that gone? Also, I very much like the switch to showing available balance larger. Please make the same change on the Apple Watch.