Ephrata National Bank Mobile Reviews

Honestly EphrataNationalBank was amazing but then they added all of these extra features and now I really don’t like it. I’ve heard a lot of feedback from others as well, they completely agree. Why would you put a cut off time for transfers at 4pm when prior to these new updates you could instantly transfer at any time? The other thing that really angers me is cashapp, venmo, etc transactions… on those apps they have an instant transfer option for a small fee and if you instantly transfer for a small fee the money no longer instantly transfers after 4pm into your account, therefore you just waste money. But before you could instantly transfer at any time and it would work!! Lastly EphrataNationalBank was always updated with transactions even if they were pending.. if you had spent money it came out of the available balance… well try doing that on a Saturday and Sunday now.. EphrataNationalBank doesn’t even update until the following business day. I was out shopping over the weekend and my bank account looked great Sunday night but that’s because nothing went through or even showed!! Come Monday it all came out.. like wth?? Go back to the old ways I HATE this.

Really like the new app! It is easier to navigate and has a lot of financial tools that were missing in the last app!

This new app requires you to push more buttons than the old one did. For example, when you go to deposit a check, it tells you how to place the check and you had to hit OK. Also, it tells you to flip the check around when we already know, we need to do that when it says the word back. Please take these extra steps away to make our time using EphrataNationalBank more efficient.

I use ENB mobile banking on an Apple iPad. The old app (prior to ENB’s November 2022 online banking upgrade) was much better. It filled the iPad screen and was easy to read. The new app seems aimed at smartphone or smartwatch users. It is smaller, and will not fit the screen. Navigation in the new app (both PC and iPad) is more cumbersome. Upgrades and “improvements” are supposed to make life easier, not more difficult.

I got no notification that you were deleting online access to my account, and in order to create a new account I need access to information I don’t have access to anymore. If I wanted to create a new account I’d have done it with a better bank.

Loved the old mobile site it was perfect , then you had to change it !
The new look is small on my iPad , hoping there will soon be an updated version more suitable for a tablet

Another bank that I deal online with changed internet banking and if they hadn’t notified me by email that the change happened I wouldn’t have known.

Self explanatory. They want you to do your banking and see your statements online. However can’t open EphrataNationalBank for over a week now. Needs to be fixed immediately.

EphrataNationalBank “upgrade” was and is a failure, over 2 hours of time stolen from me and a worse app than we had before, I am totally disappointed with you all! You can do better than all this! Totally unprofessional!

Cant login at all have no access to my money and I have been holding for over 30 minutes….

New look of the online banking app is horrible. Way to much noise and space in the graphics setup. Stuff is everywhere with no continuity.

It doesn’t update accounts instantly and doesn’t work properly

Transferring to EphrataNationalBank from the old one is horrible I have been on hold for 2 hours now with the bank!!!!

Crap

Could not login for 2+ days. Phone system crashed. Had to email for assistance. Now the iPad app doesn’t give access to my accounts. Not sure why a working app was upgraded to poor design. I had better access when I had a code and called into a person in the 80s.

I have two businesses and two personal accounts with ENB. I have worked with six previous banks in my 25 plus years as a business owner. Hands down Ephrata National Bank provides the best service from the tellers, our business banker, online services, to drive through transactions and at the same time know me as a person. Not a number at ENB!

Great people they help you very well when you have a question
Very good customer service

Works fine, but it seems clunky & not as user friendly to navigate as the past app. I liked the way it was & I'm sure many others did too.
Why does there seem to be an obsessive compulsion to keep upgrading everything in the digital world? The old adage of “if it ain’t broke, don’t fix it” -& it’s actually working well, could actually make our daily experiences more enjoyable and less stressful. Thanks

This version is better than the old version, but I still can’t view or download documents. Honestly the status of this bank’s online banking would have been a dealbreaker during mortgage shopping if I had realized it was so bad ahead of time.

We are new customers. My family has dealt with ENB for years. We could not be happier with the service provided to us. 🙌

Easy to use.

Often “unable to process at this time” or unable to do other things that are the purpose for having an app.

I would call it a downgrade. In fact, after 16 years with the Ephrata bank, this tipped me over the edge. This new app is extremely frustrating. I use Fulton Bank for business banking, and am now in the process of switching all my personal banking to Fulton as well.

Very User Friendly and Convenient!

You can never make a mobile deposit. It’s so frustrating being a part of a small town bank that doesn’t invest enough money into the operating systems.

This is the worst app ever! I know others that are using it and hate it also. The old one worked great and this one just causes all kinds of problems.

EphrataNationalBank is pretty impressive for a smaller community bank. It’s simple and easy to use. Zelle works very efficiently and it’s easy to set up. Bill pay is useful and not complicated. I have another account with Wells Fargo and the ENB app is just as good as that one.

EphrataNationalBank is completely trash every time I put my pass in it changes I know my passwords but it keeps saying it’s invalid. The second thing is it supposed to be able to use my face scan from my phone that doesn’t work at all every time they update EphrataNationalBank it breaks something on my end.