Old Point Reviews

OldPoint is extremely clunky. Plug-ins don’t work with phone, the latency is horrible, and I think someone’s small toddler is updating the programming. There is no option to pay bills or monies owed on loans this bank owns through OldPoint , OldPoint is merely a window to your accounts….that is all. They do everything by paper, with a bank teller, at one of their “2” locations hidden around Va beach.
My loan was sold to this bank and I despise my entire experience to date and cannot wait for the day when I can never use this system again

Ever since the new update on iOS, every time you try to log in to OldPoint it makes you register the device. Please fix.

I have spent more time on the phone with customer service trying to get OldPoint to work than actually using OldPoint . By a lot

Have to reset my password several times and my devices have face recognition

Never updated on any regular timeframe, no real time balance.. annoying

The apps that I use for my other banking relationships appear to be much more sophisticated than the Old Point app. I don’t use this account as much for electronic banking as a result.

I know change is good but some of the options that were on the old online banking is missing. I was trying to do an address change and that option is not on there or am i tripping. The old way was much easier, things are under different tabs it’s going to take some getting use to. I know i set my statements to be paperless when i moved but i checked on here and they were still being sent out to my old address which is weird smh so when i try to use the help tool it don’t seem like it is updated smh i just can’t wait to change banks I’m over old point

Steps to the different transactions are not intuitive. Also does not have a final confirmation page before transfers.

OldPoint works fairly well but there are some functions that are difficult to use. The bank requires you to call in order to set up mobile deposits. Navigating ways to transfer money is difficult. There is definitely some learning curves to it but for the most part it’s good

Any transaction used to show up as a pending charge within minutes. At most a day. I paid several bills earlier this week and they still have not posted even though I’ve received confirmation the payments have been processed. I appreciate the new features, which would be great if I didn’t already have a budget, but I lost one of two things I actually need from a mobile banking service with this update. (The other is check deposit which works great. You can now deposit checks directly to savings)

Desearían mejorar y agilizar los procesos desde la app.

Recommend!

OldPoint is more explanatory than the website

Very easy to use and I like the remote deposit feature

OldPoint is very helpful. Not happy that I can’t pay overdraft without going to another feature

OldPoint is simple to use and understand I can do all tasks normally required

Easy to use and notifications via text for unauthorized access attempts. Everything for my accounts are in one place. Love it!

Excellent and courteous employees! Has always been that way. It’s the Old Point image. I know I worked there 15 of the best years of my life. Miss it so much. Wish I had 15 more years to give♥️$♥️

Easy to access and navigate. Face ID simplifies login process. Appreciate additional security measures. Phone customer service is often not available so it is helpful to have OldPoint.

Kudos to Old Point for updating their app. Its about time they did away with that old outdated app they finally caught up with the times. I can finally use it like I want to like linking outside accounts and check deposit. It’s very simple to use and not a hassle and inconvenience like it once was.