TGI Fridays US Reviews

I am very upset! I have been trying to log into my account for the past week. Myself and my entire team at work eat here almost daily spending thousands of dollars here and now all the points we have accumulated are unavailable this is unacceptable! I am unable to log in it keeps displaying wrong password so I reset my password knowing for a fact my password I enter in is not wrong. I have now changed my password for the 3rd time this week and I keep receiving an error of oops it’s probably us not you. What is going on? I have well over 500points available that I am unable to use. We need answers!

Since March 22, 2019, when I downloaded TGIFridaysUS, it’s been useless. Every time I try to add anything to my order it says, “Please select 99 options for Toppings”.. It is now March 25th. Granted, it’s only been a few days, but you’d think it’d be fixed, at the latest, in 24 hours.

I began ordering from Friday’s website through my phone, but this weekend it was messed up so that nothing could be added to the order but still said 5 things were added before I had even chosen anything. After calling the Mentor, OH restaurant 4 times & no one answered, we decided to try TGIFridaysUS .

TGIFridaysUS was no better; you can’t add/ask for extra or less anything, there aren’t even any fields to enter special requests. That is a huge deal to me. Even with a character limit, let me say I’d like extra onions, sauce on the side, or whatever.

I absolutely love Friday’s and I go there literally once a week or order food from there once a week but TGIFridaysUS is broken. I use it in WIFI and it works perfectly fine, I USE IT IN PERFECT CELLULAR DATA CONNECTION AND IT SAYS THERE IS AN ERROR WITH PAYMENT! I TRIED FOUR TIMES IN TOTAL TO NO AVAIL! I called my local Friday’s to order instead, and told them of the little mishap and they said my order DID go through FOUR TIMES. As I am writing this I currently have three of the orders pending on my account because my local Friday’s told me they’d fill one of the orders because it’s the same order I called in. Now I’m currently waiting for a little over $70 to stop pending from my account because TGIFridaysUS IS BROKEN.

I have been an existing TGIF rewards member for many years, so I had a lot of points in my account when Friday’s changed their Member Interface which required me to ‘transfer’ my old account to their new system/app. I successfully did the transfer because I get notification emails about new offers and notices of my points Balance. The problem is, if I try to log in using TGIFridaysUS , it treats me like a new member asking me to fill in my name, password, birthday, etc. when I do this, it gives me an error window stating my email is already in the system! TGIFridaysUS won’t let me log in as an existing member. I’ve tried deleting TGIFridaysUS and reloading it. Only way I can get to my account is through the internet. Please fix TGIFridaysUS !!!

Don’t bother. TGIFridaysUS does not give you rewards credit for your purchases, nor do you get a free appetizer for signing up. The full site, mobile site, and TGIFridaysUS does not work when it comes to more then half of its features or services. You also can’t get a response through they’re customer service number, nor the inquiry sheet they make you fill out when there’s a problem. It actually doesn’t go thru at all. All I’ve gotten through numerous attempts for weeks to get my balance corrected was technical difficulties. I’m filing a formal complaint against Friday’s with the FTC, and any other agency that protects consumers against fraud and false advertisements.

I have been a long time customer. I had many rewards points maybe more than 400 last I checked. I often took parties of 8 or 9. NOW THEY ARE ALL GONE! Not at all happy about that! Also have alway had a hard time connecting to use rewards at the Dickson PA location. As a Result mostly just kept adding instead of using point.
It was explained to me today at Dickson Pa that I will have to plan to eat at that location before I leave home to use my point. This location is 50 miles from my home so I seldom make a plan.
Well, where are many other restaurants in that area to choose from.

I have had issues logging into TGIFridaysUS before. I have been also been able to log in without any issues. I have always thought my issues were my fault. I recently tried to log in when I was told I needed to change my password. I thought my issues were
over. I changed my password twice, still cannot log in. I will wait a couple days and
try again.

Ok, I waited 3 or 4 days, tried to log in. No good. I changed my password again (probably the 6th time since the recent update) still not able to log in. I’m getting frustrated.

Overall I like TGIFridaysUS , BUT the last 2 updates have failed to fix the annoying, ever-present “message badge” LONG after the message had been reviewed AND deleted. The only time it “changes” is when Friday’s sends a new message notification; then the annoying badge gets “changed” to reflect 1 new notification. Go in & read message, delete & the badge continues to appear (like it was never read). I’m to the point I simply ignore the notifications now, which from a marketing perspective isn’t what you want a customer to do. If Friday’s ever fixes this bug (which wasn’t there initially for the longest time), then I’ll start reading their motivation messages again.
In addition, I just “updated” TGIFridaysUS , which required a password reset. Thanks to the “stellar technical guru” who designed that change, I can NO LONGER login to my account at all! Simply fantastic; now I can no longer access my rewards to redeem for free food! “Thanks,” Friday’s for that brainstorm. Now TGIFridaysUS is COMPLETELY useless.... 🤬

Overall the TGI Fridays app is ok. You can place mobile orders and receive rewards, however you CANNOT customize parts of your order. You also cannot add notes/instructions for your order. This is an inconvenience because I like my food in a specific way. Ordering through TGIFridaysUS should be similar to ordering in person. You can only add 1 extra sauce in TGIFridaysUS as well. I should be able to add as many sauces as I would like, and should be able to customize any part of the meal.

TGIFridaysUS is very user friendly. It is lacking a feature I believe should be present in all mobile ordering food apps. If I accidentally order at the wrong store I should be able to cancel before food is prepared without having to makes calls. After food is being prepared then yes I should have to make a call. I’m on hold right now because I realized as I was using my fingerprint to pay that I ordered from the wrong store. Fix that problem and it’ll be a 5 star app.

App needs to add additional instructions or options on side orders. Every week I order online and then have to call the restaurant to tell them no seasoning on my side order of fries. When you order the burger that comes with fries you have the option of no seasoning but not available on just side orders. I hate that I have to call and bother the workers to tell them no seasoning on my side order.

TGIFridaysUS was weird because it would not take apple pay and it worked everywhere else all day so it was TGIFridaysUS . Then it wouldn’t take the picture of the c/c and only gave me the option to give them full access to my pictures which I didn’t like. Also when asking if i want utensils 🍴 it was weird. It asks if i would and the yes/no are in this order and its a toggle and yes is the no spot and vice versa. Confusing which is pretty obvious and simple. It also put all my info on my pick up like first last phone address and i was just picking up already paid so i didnt feel comfortable.

Hello. As you can see by my account, I frequently go to this particular Friday’s. As time goes by, I’ve noticed the cleanliness of the facility is decreasing. From the time you open the door and enter, a smell hits you and it’s not a smell of food. We sat at a booth and the wall was a bit dirty. The floors look like it needs to be washed because it was sticky when walking. I’m a huge fan of Friday’s so please accept this as constructive criticism. Thank you 😁

When trying to use TGIFridaysUS for my rewards it told me I had to download the new app which I did and reset my password successfully. However, it will not let me log onto the rewards. I keep getting error. After resetting my password 3 times, I could still not get on. I tried to fill out a contact me page and it would not accept it because the I am not a robot would not function. This is all very frustrating as I am a frequent quest at TGI Friday’s and I am not able to use my rewards. Lots of bugs in TGIFridaysUS.

My friend and I went in late night. We ordered an appetizer and one drink each. We received our drinks and appetizers in a decent amount of time.
However waitress never checked back with us.
We would have ordered another cocktail but, by the time she came back… she told us last call had been made? We were never asked if we wanted last call. Never heard any last call. We were in the bar area.
The waitstaff acts as if they are doing you a favor waiting on you and don’t seem to need to make good tips.

Melissa was amazing the best service I’ve ever received coming to this location. She was very attentive& pleasant . My only concern was the host and the Colleagues around was very loud and seemed like they were looking for attention. Yes the location was Closing soon but the one gentleman with the durag On was very disturbing & irritating. Other than that our experience was great . We will hope to have her next time thank you Melissa

I’ve been trying to create an account for the last 5 days and it won’t allow me to. I wondered if it was TGIFridaysUS but I went to the website and filled out the sign up form and that said they’re having problems. So I can’t use TGIFridaysUS , it’s mildly frustrating because I’m looking for a bar to go to for football season and found a fridays close to me with nice bartenders. I like perks for loyalty like most people so I don’t plan on spending my time I make to watch football games at a place where I can’t access the perks of the apps because my application isn’t being accepted.

I used to love TGIFridaysUS. Kinda still do because I eat here often, and I enjoy seeing my points add up but whenever I log into TGIFridaysUS for some reason I’m unable to redeem my reward points. It’s been this way for months. I don’t see any contact details to call or email. All of the “bug fixes” within TGIFridaysUS but still didn’t do anything about the rewards section. I hope you guys fix this soon.

Changed from 3 stars to 5 stars because now it works. You must redeem your reward points using the web. Unfortunately TGIFridaysUS isn’t working for me when it comes to redeeming my points.

Awesome app... well just to be clear.. not a spokesman or brand ambassador(wish I was... where do I apply for the job?)

Great, consistent products. Awesome atmosphere, and yes, yes, yes. The service is great.

Thank you for being consistent and always keeping true to your promises(rewards programs and always willing to assist with a technical glitch)

Great people working for you. If you need an extra technical guy... I would be more than happy to assist(for a fee off course... whiskey glazed buffalo wings.. yes pls)

All and all(all bs aside), this post is to say thank you to a brand who has always been consistent in delivering the same delicious food. From South Africa to St. Louis park in Minneapolis,Minnesota,USA.

All the best with you’re future and keep on keeping on.

Much regards

Andre Joubert

Had a great time with my husband. Waitress was awesome 👏 very attentive and right on point with order. Food what can we say it was excellent we ordered the same thing the Whiskey 🥃 Burger 🍔 with fries 🍟. And it came to us just as we ordered them med rare with extra crispy fries, xtra pickles on the side and jalapeños on side. It was so good cooked perfectly hats 🎩 off to the chief 👨‍🍳.
We will be back again
Oh I forgot to mention husband had to 603 beers 🍻 came to him nice and cold 🥶

Allen was very standoffish and inattentive! Seemed agitated when we inquired about the specials, forgot our fries, no spoons for the tea, brought the check and 10 min later still didn’t return to get the payment. We walked out and left the cash on the table!! Horrible experience and we live 1.5 hours away and had to leave, but will contact the manager in the morning!

My husband and I both enjoyed the awesome service, fresh million dollar Cobb with grilled chicken salads and yummy grilled salmon and delicious whisky ribs, with most flavor tomato basil, clam chowder or French onion soup, the best thing is our fav server Mary, spoiled us every time, as soon as we said yes to her smiling “The usual?”, we got all we wanted and courteous service ever! We’re so happy to have lunch here almost everyday, why bother even to think anywhere else?

I have been using TGIFridaysUS for years with never any problem whatsoever!! So all the bad reviews about TGIFridaysUS crashing is FALSE!! I have it on iPhone 6s and a iPhone X and both have worked flawlessly. I use it constantly and have over 4500 points. I redeem points and order food online without ANY problems. GREAT APP!!