Contact TGI Fridays US Support

by Pash4hash

Since March 22, 2019, when I downloaded this app, it’s been useless. Every time I try to add anything to my order it says, “Please select 99 options for Toppings”.. It is now March 25th. Granted, it’s only been a few days, but you’d think it’d be fixed, at the latest, in 24 hours.

I began ordering from Friday’s website through my phone, but this weekend it was messed up so that nothing could be added to the order but still said 5 things were added before I had even chosen anything. After calling the Mentor, OH restaurant 4 times & no one answered, we decided to try the app.

The app was no better; you can’t add/ask for extra or less anything, there aren’t even any fields to enter special requests. That is a huge deal to me. Even with a character limit, let me say I’d like extra onions, sauce on the side, or whatever.

by LisaSingsBass

I have been an existing TGIF rewards member for many years, so I had a lot of points in my account when Friday’s changed their Member Interface which required me to ‘transfer’ my old account to their new system/app. I successfully did the transfer because I get notification emails about new offers and notices of my points Balance. The problem is, if I try to log in using the app, it treats me like a new member asking me to fill in my name, password, birthday, etc. when I do this, it gives me an error window stating my email is already in the system! The app won’t let me log in as an existing member. I’ve tried deleting the app and reloading it. Only way I can get to my account is through the internet. Please fix the app!!!

by L.W.Philly

Don’t bother. This app does not give you rewards credit for your purchases, nor do you get a free appetizer for signing up. The full site, mobile site, and the app does not work when it comes to more then half of its features or services. You also can’t get a response through they’re customer service number, nor the inquiry sheet they make you fill out when there’s a problem. It actually doesn’t go thru at all. All I’ve gotten through numerous attempts for weeks to get my balance corrected was technical difficulties. I’m filing a formal complaint against Friday’s with the FTC, and any other agency that protects consumers against fraud and false advertisements.