MyASUS app not working? crashes or has problems?

MyASUS Status

Published by ASUSTek on 2023-12-22

Try it for yourself! Exclusive support software created with the utmost care by
ASUS just for you Want to buy ASUS products, but can’t find your nearest
retail outlet? You have bought an ASUS product, and want to streamline the
registration process? Problems using your ASUS product, and need a simple,
reliable and quick way to contact our customer service department? Download
MyASUS now! MyASUS enables you to receive new p.

I have a problem with MyASUS

Are you having issues? Select the issue you are having below and provide feedback to MyASUS.

User reports:
App has problems

User reports 4

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

175.0%

75.0%

Crashes

25.0%

Reported Issues: 7 Comments

By Tom Rickers 1 year ago

MyASUS app crashes immediately upon opening. It used to work although it's really not required and I can live without it. Will probably uninstall it since it's really just bloatware.

By Giorgio Mattana 1 year ago

Good morning. Most days in my LAPTOP-NB7DD273 I'm having problems when I'm watching a video in youtube and together with other open windows. The active programs are: word, excell, outlook, VLC. Pressing ALT+TAB to change page, the pc freezes completely. How can I avoid or recover the pc without turning it off? Can you solve this problem? A thousand thanks.

By Lanka Rajani 1 year ago

I have a big problem in my laptop battery. when it is charging percentage is stock at 85%. solve the this problem i have to install the myasus for my laptop. but this app not working my lap top. they say my laptop is the old version. so give the answer for this problem as soon as.

By Mal 1 year ago

The MyAsus App updated from the Microsoft store and now it crashes almost immediately every time I try to use it

By Om Prakash Mishra 1 year ago

MyAsus app is not opening in my laptop

By MC 1 year ago

Keeps crashing on Win10.

By Dinesh 2 years ago

MyASUS app keeps crashing. I'm using Win11, have tried reinstalling the app but to no avail.

Common dislikes about MyASUS app

- App does not work

- Live chat never connects

- “Email us” button goes to a broken webpage without a submit button

- “Call us” button does nothing when pressed

- Impossible to get customer service

- Keyboard doesn’t work and it can not be repaired bc the parts are no longer available

Have a Problem with MyASUS? Report Issue

Common MyASUS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyASUS app on iOS and Android devices. Solve all MyASUS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyASUS iPhone Issues and Solutions

MyASUS iOS app crashes, not working, errors
MyASUS iOS app network issues
MyASUS on iOS has black/white screen

MyASUS Android App Issues and Solutions

MyASUS has errors/crashing/not working
MyASUS server network connectivity issues
MyASUS has black screen

MyASUS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyASUS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyASUS app crashes or not working on Iphone (iOS):

Close and restart the MyASUS app on iPhone
Update MyASUS app to the Latest Version for iOS
Uninstall and reinstall MyASUS iPhone app
Update your iPhone to the latest iOS version

Fix MyASUS on iPhone unable to connect to server/internet connection issues::

To resolve MyASUS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyASUS black/white screen (blank screen) on iPhone:

Follow the MyASUS iOS app troubleshooting guide Here →

MyASUS Android App Issues and Solutions

Fix MyASUS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyASUS app issues:

Force Stop the MyASUS App
1. On android, goto "Settings" » click MyASUS app. » click "Force Stop".

Update MyASUS to the latest version on PlayStore

Clear MyASUS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyASUS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyASUS.

Fix MyASUS unable to contact server/ MyASUS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyASUS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyASUS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyASUS on android.

Solve MyASUS black/white screens issue on Android:

Follow the MyASUS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ASUSTek, developers of MyASUS.

60% Contact Match

Developer: ASUSTeK COMPUTER INC.

E-Mail: [email protected]

Website: Visit MyASUS Website

100% Contact Match

Developer: ASUSTeK COMPUTER INC.

E-Mail: [email protected]

Website: Visit ASUSTeK COMPUTER INC. Website

About this app

Problems using your ASUS product, and need a simple, reliable and quick way to contact our customer service department? this app enables you to receive new product information at any time, wherever you are, and check for nearby service locations. You can quickly register your product simply by taking a photo of it, and access services such as repair status inquiries, customer service hotlines, and product usage instructions. this app provides the answer to any ASUS-related issue, big or small. * Get what you want immediately. Scan the product bar-code for quick and easy registration of your ASUS product. * Even faster connection to customer service! Customer service staff are available at any time to help you resolve issues on a one-on-one basis! * Even faster product registration! Quickly find your nearest ASUS retail outlet. * Latest product news! You have bought an ASUS product, and want to streamline the registration process? Capture a photograph and send it to our customer service department for immediate identification of the problem. * Map look-up function! Get the latest breaking news about product launches, special offers and exclusive discounts. * Problems using a product? Ask us! Purchase online and enjoy fast delivery! * Enjoy outstanding customer service. Want to buy ASUS products, but can’t find your nearest retail outlet? Use the Tech Help feature to get quick answers from our customer service department about using your ASUS products.