MyASUS Reviews

My grandson purchased a Gaming Laptop. His screen blacked out, we sent it to them and they are fixing it or replacing it. No problem

MyASUS does not work!!! The company pushes all of their support to this broken app, the live chat never connects, the “email us” button goes to a broken webpage without a submit button, the “call us” button does nothing when pressed. They made it so you are completely unable to get in touch with support except via their phone service if you can even find the number!

MyASUS provides an avenue to communicate with Asus on only a limited predefined set of inquiries. Useless to me. Prior emails to Asus gave gone unacknowledfed. No other way exists to communicate with Asus other than through a tight window of defined questions. Pretty poor customer service. Will not be shopping for Asus in the future.

I was able to register my motherboard and the exercise the warranty. Well thought out app.

Each time I submit a request for a repair status using the option it continues to time out. Luckily there are some e-mail updates.

I bought a gaming laptop for my son four years ago for $2,000. Now the keyboard doesn’t work and it can not be repaired bc the parts are no longer available. It’s nearly impossible to get customer service. Not again & not recommending it to anyone. Four years.

Terrible implementation of Signup with Apple. If you choose that the very next thing it does is ask you for your email or you can’t sing up. What a joke.

That just renders the option and app useless. I guess I’ll just continue to use twitter or website chat.

My new laptop had an issue. I received excellent help and direction from the person on the 800 number. My device needed service. MyASUS let me track the entire process. I am grateful for the people and services provided by ASUS.

MyASUS is completely worthless. Signed up for an ASUS account and confirmed via email. Downloaded MyASUS but refuses to accept my login credentials.

Reset the password via MyASUS , but STILL doesn’t recognize my login.

Piece of crap and worthless for ASUS customers needing support

MyASUS purports to have an online chat feature, but when you click on the chat button, you’re taken to a series of FAQs. Not helpful and very disappointing.

I have been trying to get someone to respond to and email and also phones calls and I am unable to talk to NO ONE!😡

Please fix the compatibility issue with IOS devices. This feature would make my life so much easier :(

I go to log into MyASUS my with account and I just get a never ending loading wheel. I have deleted and installed many times, same result.

They give

Every time I try to login with my ASUS account, it just spins and never signs in. Worthless app until this is addressed.

App still asks for your email address.

Trying to login and it won’t. Same thing with “link my ASUS”.

Laptop was damged, won’t load the screen correctly at al.

Update your app.

I had a formula DVIII Maximus motherboard under warranty. It failed post within three weeks of owning it. I sent it in they sent it back saying it passed all tests. I then had to purchase all the components to troubleshoot; CPU, PSU, RAM and sent to professional shop since all components resulted in same issue. They concluded it still was motherboard. I called and explained this to ASUS and they said they didn't have a board to replace it, couldn't tell me when one might be available. Frustrated with the month long ordeal and unknown availability ( from the company that manufactures it)
I bought another board, same type. And, it fixed the non-POST issue. If ASUS had tested it correctly, I would have been back up within a week. No apologies from ASUS. Very expensive ordeal for me. Crap customer service for a 300 billion dollar company.

Need help using your computer or need to fix your computer, this is the place you need to be. Wondering about your next computer, here is the right site for you. Who could know your computer experience better.