CBP One Status

La app No me permite ingresar la foto selfie ni el escaneo de el pasaporte

Was getting "Fraud Detected" error when asking for appointment. Found that we could fix the problem by switching to Samsung phone instead of iPhone. If others are getting this error try using an Android phone not Apple.

The app does not scan my documents and most of the time it doesn't even say anything. On occasion it will throw a "scanning error" message, but no other information that I can use to troubleshoot.

Ask for an appointment and only get "Fraud Detected" error. We have not committed any fraud.. But because of this error we cannot get appointment.

Ask for an appointment and only get "Fraud Detected" error. We have not committed any fraud.. But because of this error we cannot get appointment.

My beneficiary can't submit his biography in cbpone he keep saying record not fund.

I am using the a number provideded from uscis to enter the app and to scan my passport and take photo and the app says my a# is wrong and the app wont continue they should make the app login so i dont have to use a usa phone # for login.gov please have someone contact me to figure out how to do this so i can do it for everyone in my party my kids and my fiancee

I have two beneficiaries who have been attempting to submit their biographic information through CBP One and each time it says they are unable to locate their documents. I've been trying to contact USCIS and CBP since January 2023, but no one can help me or tell me what the problem is so I can fix it. On the other hand, I had another beneficiary who had no problems at all and was able to submit her biographic information, get her authorization, and is now in the United States. So I'm not sure what's preventing the other two beneficiaries from functioning properly; if someone could please contact me, we can resolve this issue.

I have been trying for the past 4 DAYS to scan my passport and face, I'm sure well over two hundred times and all I'm getting is an infinity of TRY AGAIN. I'm convinced there has to be a glitch/malfunction in the system by now.

There is a problem with this app. Every time I try to take the picture I keeps saying try again. Sometimes it takes the picture and still says try again. Thank you for your help.

I have all my information in the system but when I programed a date it stays Downloading, it does that daily at 6:00 am, then it says no available dates or times.

since Jan 27, my beneficiary can't submit her info to cbp one through the app; it keeps saying try again record can't be found. I have contacted cbp, uscis by email by phone, no one seems to care. To me, this is some sort of disrespect.

Not able to upload my photo using the application , keeps saying try again. I've been trying for days and still not able to.

We are having a problem capturing picture as proof of identity on CBP one for the form I134A. Can they fix it please?

This CBP One App is trash and it doesn't work. I been trying to scan my photo for weeks, with different phones, at different times and it always says session expired. Whomever designed the app really needs to get it together. It is affecting my travel as well as everyone else's.

I have a problem to scane my picture

I am in Tijuana and have been trying to submit information for 5 days, every morning at 3:00 am I start. Some mornings it takes 3 hours for the camera to finally activate so I can take my photo. This morning, I have tried for 3.5 hours so far and the camera will not activate. They release new appointments at 6am, someone must be able to get this working since the appointments are taken each day. Please help with suggestions how to get this working. I have reinstalled the app multiple times, upgraded my sim card. I do not know what to do.

My beneficiary in Haiti has been trying since 2/2/2023 to take the picture every time he gets to that part it kick him out or said session has expired

After my photo have been scanned I received the message of session expired connect and disconnect

System still not working here in Haiti there so many people with same problem, they can't scan our face to take the picture , please help, it won't take or scan the picture. let us know to fixe tha problem on CBP One to get the Travel autorization.

Hi, I bought 3 different phones and the app is crashing on all of them. I cannot take the selfie to autheticate myself. Always saying please retry, submission failed.

System still not working here in Nicaragua there so many people whit same problem, please help, it won't take or scan the picture.

When trying to take a photo it keeps saying to try again, and then when it finally opens and takes it it kicks you out and says your session has expired.

no me deja tomar la foto y me sale que intente otra vez y cuando cuando me escanea termina de escanear y me dice que mi sesion expiro que lo haga otra vez

crashing when "take a photo"

No funciona, al momento de escanear la foto, me aparece “Sesión expirada” No funciona, cuando escaneo la foto, recibo "La sesión ha caducado"

I cant take the pic some times it looks like it took it but it goes back same page and says try again and some times it kicks me out or sesion has xpired....Please help...

I can't take the picture every time it says to try again or that the session has expired

My brother is trying to take the picture with the app but is not letting him do it, any help with this? Thank you

I give all the information concerning ik my gives the day and time for me to return to the USA but he does not send me the e-mail...