BOH Reviews

I switched to Bank of Hawaii from Bank of America. What a mistake!! I chose Bank of Hawaii for its app, the TouchID feature I expected to work as in my Bank if America app. Nope. It frequently refuses to allow me access to BOH , then forced me to reset my password which cannot be any previous passwords and then locks me out of BOH AGAIN because I’m using the new password and the website and BOH apparently don’t communicate. All of this because I wanted to log in and transfer funds? This is the definition of inconvenience. This has happened so many times since getting BOH. This last time it wouldn’t let me log into the website either. I had to call the automated service line and wait a total of two hours to talk to a human. This is the most horrendous service ever. Don’t roll out an app with this many bugs. And then tell me you have no idea when they will be fixed, it could be years. YEARS?! Pull your app then if you’re telling customers to just use the website. Your app impedes service and blocks customers from their bank accounts which is the OPPOSITE of what it’s supposed to do. Do not make an app available that does not work and makes customers lose access to their accounts for days while trying to contact your customer service people. BOH is worthless as is. Pull it and don’t release another one until it’s customer ready.

I downloaded BOH before and deleted. Now I reinstall BOH and it tells me to enroll again. When I try to enroll it tells me my phone # had been used (before) so I cannot enroll with that number. But I don't have another phone # to use. BOH no longer recognizes my previous enrolment but remembers my phone#. When I deleted BOH it told me that all data will be deleted. I guess that's not true. BOH still retains info after being deleted. When I install BOH on my iPad there is no enrolment needed and no problem. I called this app customer service and had to wait 15 minutes to speak to someone that he couldn't help me resolve this issue. Someone called me back near 5:00 pm to help me but couldn't either. She supposed to look into some set up and call me back but didn't. I called back but no answer. I suppose when it is her time off it is her time off. The customer is no matter. So I am disappointed in BOH and the this app's customer service.

As a business owner I have been using mobile banking for close to seven years now. I made a mobile deposit in May and assumed that it was excepted because that is the message that I got when completing the deposit as I always do. I endorse the back of the check with mobile deposit, the account number and the date, my client was rectifying their banking account and did not see that the check had cleared and notified us. I just got off the phone with a customer service agent that said that my check was missing my endorsement. I have close to 1000 checks that I have deposited Mobbly endorsing the exact same way on each and every check with mobile deposit the account number and the date and now I’m being told that I have to sign my name. This is absurd. When I met with my customer service agent at my branch I was shown how to endorse the back of the check for mobile deposits, and I’ve been doing that all these years. Now I’m going to have to audit, perhaps years of deposits to make sure that this hasn’t happened in the past. Most likely I will be seeking a more reliable bank.
Respectfully, Susan, Barrett

I have never had so many problems with a banking app before. On NUMEROUS occasions including right now not only will BOH not read my facial recognition and make me input my password all of the time. It tells me my password is wrong which I know for a FACT it is not. Also I always get a little pop up that’s says we’re unable to process your request at this time, try again later. No other banking app I’ve ever had does that once yet alone does it almost at least once a week. I’ve also had issues where my app tells me one thing about my statements and then I call or check online and it says something different so BOH isn’t even accurate a lot of the time. I have finally got to the point of disliking BOH and bank of Hawaii in general so much that I took the time to write this review.

There app and there online banking is an absolute joke. I had a auto loan set up at a dealership and when I tried to make a payment on line there was no way of just linking an external account and making the payment like every other bank out there. I had to first set up a checking account, then link a external account to it. Wait four days for a transfer to go through, then I had to call them so they could manually link my accounts so that my transfer from my new checking account to make my auto payment could go through. This is just insane to me. I should have just been able to link an external account and make the payment the very first day. O and when you call them be prepared to set on hold for a while, they are always experiencing a high call demand. Maybe if you made your system easier and more efficient, you wouldn’t have as many callers.

Every time I switch smartphones BOH requires a tedious wait on hold to talk with a bank rep. Any rep is only available during banking hours. After actually weaving through their circuitous robotron voice guidance you may be able to reach a real person. This rep will guide you politely through several steps before telling you that their system does not work with google. If you go into the bank and stand in line you may be lucky enough to get help, and the rep on this app by phone told me I would be helped in person however I have never experienced such help at the Kailua Branch. So my advice re BOH- either:
1. Never change smartphones
2. Use a different bank- one that can use the most widely used search engine rather than the ancient and early used Safari.

Time to reach Customer Service is 7x longer than earlier this year. Customer Service Reps are unknowledgeable, don’t make efforts to obtain information they need to help you (I guess they do not want to consume their time to help), they don’t return phone calls that they say they will do, they don’t complete changes to bank account that they say they will do which then causes unwarranted charges to bank account, they are unfriendly, unprofessional, & curt at times to make the call short. They are concerned on who did not provide good service - as they shared that they have teams and want to know that their team member is not the ones providing poor service. And much more.

I used mobile deposit because really how convenient! I got a confirmation email the next day and my available balance was clear to make purchases however, I still got a $30 nsf fee. Turns out the mobile app available balance is wrong because this app system updates at 9:00pm and those funds are only available the next business day after their system updates. So although I was not getting declined anywhere I also paid rent in branch and even she gave me my receipt of my available balance which never that day showed I was negative. And yes I tried to clear it with customer service because not even my statement shows a negative, she still insisted that although it shows my check went through one day with available funds, they are actually not available until the next day it says processed. Very unclear and super frustrating because they can charge you $30 a month and just say funds were not available yet even after it shows they were on app. Not worth it!

this app app, I just moved back from New Zealand, I use this app in person and can not fault them, good bank and great service. However their mobile banking app is so outdated and is constantly bugging out. Sometimes even with correct log in credentials it will not accept me logging in. A call to the phone team to help sort it out and I’m advised to delete BOH , clear my internet cache then re download it. Sometimes when I log on they ask me security questions I never selected, (this being the kicker) they ask street names of areas around me, now I know that doesn’t sound like much but they do in fact throw other island street names in the mix and ones wayyy around the island as a close to your address, as if you should know every single street name on island.
To sum it up overall I’m happy with the bank, I just think they need to look at other national and international banking apps, compare and update it to the modern and reliable standard.

I’ve been using BOH for years and have had no problems until now. For the past month or two, it has been looping and glitching EVERY time I log in. I use Touch ID to sign in, but now it resets so I have to sign on with my password and reselect Touch ID on every fifth to sixth time I log in. On top of that, it makes me go through the same set of 3-4 tutorial pages every single time I sign on, regardless of whether I use Touch ID or type my password in, and regardless of which of the three links I use that are given (they are: let’s go/later/skip). I’m so disappointed and annoyed that this is happening. I really like using this app but this is driving me to consider switching!

When I’m at home and I’m connected to our home Wi-Fi, I usually have no issues opening the this app mobile app. However, when I’m out and about, I can almost never open BOH . I’m immediately met with an error message. If I’m not mistaken the error message number is 0011, but I might be mistaken. It basically states that BOH cannot open and to check my connection and try again. This issue has been a real obstacle for me as of recently, due to my debit card being canceled and I’m now waiting for my new one to arrive in the mail. During this period of time, I’ve been using the careless cash feature to withdraw money from ATMs. However, if I cannot even open BOH , I’m unable to use the careless cash feature and I’m forced to stand in line and wait for a teller. Unfortunately, if it’s a day in which the branches are closed, I’m then left with absolutely no options to access my money. This is a huge problem. I’ve made sure my app is up to date, etc. to no avail.

When BOH works, it’s awesome! But the WHEN is a big problem. I have to uninstall and reinstall regularly - went from about every month, to week, and now even DAY - it not only stops recognizing your Touch ID, but will also deny your credentials (and I’ll literally right to the computer and login no problem). If you are near a computer, fine - but if you are out and about and need to transfer money, check your balance, or use cardless cash, it is is EXTREMELY unreliable and I would not recommend leaving your card at home. Like I said, it’s great when it works, but lately I have found that it’s more inconsistent and a hassle and the exact opposite of the convenience it’s supposed to offer

Update: I forgot I wrote that review, so I decided to update my thoughts on BOH. They now have a mobile check deposit option and BOH is pretty good. The only thing that I have issue with, is the credit card section on BOH does not show any of my transactions, so it’s lacking in that aspect. Fix the problem and this would be a five star app.
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It would be a great app if it had what all the other bank apps have- a mobile check depositing option. Even though I've been a member for a long time, I'm actually using another bank right now because it has this option in their app., and it may be the reason I close this acct and move all my money to the other bank.

I like the mobile app a lot. I check my balance, mobile deposit checks, and transfer funds with just a few taps with no issues or concerns. One odd feature is when I log in I regularly receive a popup informing me the data network is busy or unavailable and to try later. I just tap the “Continue” tab and I access my account. Weird. One other odd problem—customer service related—is this app canceled my debit card with no notification due to lack of use. Attempts to reinstate it were futile as this app claimed my signature (I have been an customer for 35 years) was not on file and I needed to go into my branch to straighten out the matter. Not worth standing in a line for thirty minutes to fix their problem but it did cost them a “*” in my rating.

Made a deposit by phone as I have many times before, then left on a mainland vacation trip expecting to have the funds available within a day or so. A day later the deposit was declined. Apparently there’s a new endorsement requirement and I just signed the check like I have for every previous phone or ATM deposit. Customer service was unable to resubmit it, even just this once, without the addition of “For this app mobile deposit only” but I’m now 5000 miles away from the check and can’t do anything about it until I return. I’ve been a this app customer for 20 years, so I really expected a satisfactory resolution.

I only use BOH for depositing checks and checking my transactions/balances so I can only comment on those features which have been very helpful/functional/easy to use! The only features I'd ask for is to add the new balance after every transaction like the website has. Perhaps it can be a setting that you can turn on and off. And then, for the check deposit feature, to add a flash or lighting option for when you don't have the opportunity to have more light in your photo. Otherwise I have enjoyed using BOH and will continue to use it!

Update: Changed my review to 4 stars (from 5 stars) due to a weird bug BOH had where it wouldn't let me login with my passcode or my regular login/password :/ and the only fix was to completely delete my Safari/internet cookies/history/etc. which in turn closed all my browser windows and logged me out of all my accounts within Safari :/ That's also on Apple for making a crappy "all or nothing" option but still, I hope this bug has since been fixed so it won't happen again :/ Everything else about my previous review still stands, though!

I’ve had zero problems with BOH. Very simple and easy to use and if there’s been any snags, customer service is very easy to get a hold of and they are very good at their jobs! Bank of Hawaii is one of the few companies where I can get someone on the phone fairly quickly, and they are empathetic, courteous, and very easy to understand (ie; not outsourced to a different region with some difficult -to -understand dialect.) Hopefully this app keeps BOH very simple and they keep valuing their customer service and phone, representatives are to the whole banking experience. (Ps. I might be slightly high writing this)

BOH every so often will generate revenue for the bank by not updating and/or reconciling my account. If BOH is designed to help me manage my account in real time it has failed .... it will not reconcile properly and then all of a sudden I get a late fee. Then when I reach out to the back they don’t reimburse the late fee that they’re caused me in the other side. This is why they have a class action law suit!

They make money off of your late fees through BOH . I’ve had this happens on severe occasions!!!

When they closed down our local Bank branch a few years ago,I stated using the drop box for my banking, but then they took away the envelopes AND the auto teller twice mis-read a check and short-changed me $500 which I then had to call the bank about. That was when I decided to try BOH instead. I haven't walked into branch in a couple if years now. One thing I’d like ask for is when I bank a check, please give a box to write the payees name. This would make things easier at Tax time.

Please make an update that incorporates real time updates for transactions done with the bank of hawaii credit cards just as you guys currently have it with transactions done with checking and savings account. It's very inconvenient and doesn't give me a sense of security not being able to see the transactions done through the card. Also it would help a lot if you guys made some way to pay for the credit card bill through BOH and give information regarding when the payments are due as well as minimum payment and what not and also the ability to freeze the card in the case that it is lost or stolen.

Got a new phone, just an upgrade. And then my this app app would not work on my new phone (same number). after several try’s. I went into the bank and no one could help me. So after several efforts on customer service phone calls I finally decide to stay on the line and wait!!!! It took me 40 minutes to get a live customer service agent then a mobile specialist. What a drag. The specialist was knowledgeable and help resolve my sign-in issue. But it took forever to get to finally get him.

As a baby boomer who grew up without computers I have always been sensitive about computerized banking. But once you learn how to do it it’s so much easier than having to go to the bank!! I would tell baby boomers to let their children teach them. That’s what I did and it’s great ❤️❤️❤️PS. I also love private banking. Joe is 100% the best employees in your organization. He is so quick to respond to my every request and I am so happy to be a part of the “bank of Hawaii“ family.

I used to really like BOH until I got a credit card with BankOH, it doesn’t update transactions as fast on BOH as it does on the website. I also do like that I can’t easily make a payment on my credit card. I have an Alaskan miles card and use the Bank of America app, it’s much better. You guys should take a look and learn something from that app because your outdated app could very well cause customers to cancel their credit cards with you.
Make it easy to make a credit card payment.

Even cash deposits show as pending. The moment I receive a receipt from the teller that cash should be IN my account and available to be used.
Available balances should reflect exactly the amount that can be used. Deposits are usually partially available but reflect fully in the deposit amount which leads one to think it is all available though it says pending. How much is pending? How much is available? It takes too long for checks to clear, weekends delay everything. So much is automated that why are weekends any different?

BOH every so often will generate revenue for the bank by not updating and/or reconciling my account. If BOH is designed to help me manage my account in real time it has failed .... it will not reconcile properly and then all of a sudden I get a late fee. Then when I reach out to the back they don’t reimburse the late fee that they’re caused me in the other side. This is why they have a class action law suit!

They make money off of your late fees through BOH . I’ve had this happens on severe occasions!!!

BOH is so annoying and worthless I just open a checking account I did all the security sign in, password,username and guess what I could not find my account? The teller tried to fix it all is appearing on my recent account was my old account from Bank of Hawaii mileage credit card which was paid in full the teller told me it will take two days to clear it really?? Until now I still cannot sign in to check my account the same problem popping in, called customer service just to check your balance had to wait 45 minutes rediculous!!
Bad bad service! Delete your App waste time
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Have used this app mobile app for years. Worked fine. This week I replaced my phone (same model iPhone, but had some h/w problems with phone). Now can’t get app to work. Six calls to tech support. Still not working. After reviewing other poor ratings, looks like we have similar issues/symptoms. Why can’t developer fix? Why didn’t tech support tell me?? Very frustrating.

I’m getting ready to go out of the country soon. Need a reliable banking app. Maybe I need a new bank, not a new app!