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I switched to Bank of Hawaii from Bank of America. What a mistake!! I chose Bank of Hawaii for its app, the TouchID feature I expected to work as in my Bank if America app. Nope. It frequently refuses to allow me access to the app, then forced me to reset my password which cannot be any previous passwords and then locks me out of the app AGAIN because I’m using the new password and the website and the app apparently don’t communicate. All of this because I wanted to log in and transfer funds? This is the definition of inconvenience. This has happened so many times since getting this app. This last time it wouldn’t let me log into the website either. I had to call the automated service line and wait a total of two hours to talk to a human. This is the most horrendous service ever. Don’t roll out an app with this many bugs. And then tell me you have no idea when they will be fixed, it could be years. YEARS?! Pull your app then if you’re telling customers to just use the website. Your app impedes service and blocks customers from their bank accounts which is the OPPOSITE of what it’s supposed to do. Do not make an app available that does not work and makes customers lose access to their accounts for days while trying to contact your customer service people. This app is worthless as is. Pull it and don’t release another one until it’s customer ready.

I downloaded this app before and deleted. Now I reinstall the app and it tells me to enroll again. When I try to enroll it tells me my phone # had been used (before) so I cannot enroll with that number. But I don't have another phone # to use. The app no longer recognizes my previous enrolment but remembers my phone#. When I deleted the app it told me that all data will be deleted. I guess that's not true. This App still retains info after being deleted. When I install the app on my iPad there is no enrolment needed and no problem. I called BOH customer service and had to wait 15 minutes to speak to someone that he couldn't help me resolve this issue. Someone called me back near 5:00 pm to help me but couldn't either. She supposed to look into some set up and call me back but didn't. I called back but no answer. I suppose when it is her time off it is her time off. The customer is no matter. So I am disappointed in the App and the BOH's customer service.

There app and there online banking is an absolute joke. I had a auto loan set up at a dealership and when I tried to make a payment on line there was no way of just linking an external account and making the payment like every other bank out there. I had to first set up a checking account, then link a external account to it. Wait four days for a transfer to go through, then I had to call them so they could manually link my accounts so that my transfer from my new checking account to make my auto payment could go through. This is just insane to me. I should have just been able to link an external account and make the payment the very first day. O and when you call them be prepared to set on hold for a while, they are always experiencing a high call demand. Maybe if you made your system easier and more efficient, you wouldn’t have as many callers.