Your Premier Bank Mobile Reviews

by SHUbaseball10

Countless times you will have trouble signing into your account because the system doesn’t recognize the password. Once it does you will be asked to put in your phone number to “enroll” in mobile banking even though that number has been tied to your account for years so it will say number is already in use. (Well duh I have used this number on this account for almost 6 years) so since I can’t give a new number I am unable to get into my account and customer service just says delete and reinstall YourPremierBank which doesn’t work. YourPremierBank is really making me reconsider who I am banking with.

by Desiree Reckner

Even though I have a passcode enabled, YourPremierBank has asked me to create one as if I don’t already have one. There have also been times when YourPremierBank doesn’t accept my passcode and tells me it’s incorrect. Right now my available balance is off by $130. I wish that to the right of transaction details, my current balance would show in addition to the cost of the transaction.

by Allyyymarie

I used YourPremierBank on my iPhone 7 with no problems for a little over 2 years. I switched to the iPhone11 and YourPremierBank stopped working. I thought maybe it was not compatible with the iPhone11 or I needed to redownload YourPremierBank . I did that and it still didn’t work. It will not let me login at all.

Super frustrating that I have to open my phone browser and login through the website now.

Please fix this!

by Drineman

YourPremierBank is completely ridiculous.

I go to reset my password and think of something completely brand new. It says 8 times in a row all thinking of different passwords that I can’t reuse an old password.

I try again something I’ve never thought of before, then it tell me I can’t reset it on YourPremierBank and must call the # that 1. Doesn’t have an option to reset the password, and 2. Has a wait longer than Avatars sequel to release.

Did your app! This is ridiculous.

It shouldn’t be this hard with access to the security information for us to reset our own credentials.

Account # SSN # Birthday etc.

You want my blood type as well?

by Kreptonite

As if home saving wasn’t behind times enough!!..this bank app works half the time and have had to delete and reinstall numerous times..as a long time customer of home saving I always dealt with them because they were a part of the community...but now I don’t feel the pressure of leaving...and it’s time to step up to a more with the times bank...

by Amjost45

Something is always wrong with YourPremierBank. This whole week its been the mobile deposit function. Every time I select front or back to take a photo of my check the whole screen shifts and turns sideways..so I click front again and just a blank white screen opens up. Then if I touch my screen anywhere YourPremierBank crashes. Super inconvenient. Honestly looking into switching banks because YourPremierBank is so bad. I need it to work...

by Fluffasaur

I never had an issue when this was first federal banking app. Now YourPremierBank crashes constantly, I have to verify my credentials instead of using face ID or a pin password because neither one works anymore. After I sign in and verify that it’s me through text I have a proximately 10 seconds to see what I want to look at and then YourPremierBank crashes and I have to sign back in.

by Cscott1978

Online banking is everything these days. If you want to compete you better step it up. First of all, YourPremierBank is so glitchy. Every day I have to type in all my credentials bc I get just enter the pin. That’s a pain even though I have it set up like that. Ugh. And then it doesn’t keep a running balance. You had best in class online banking with home savings.

by Imdone234

YourPremierBank crashes on me constantly and will never let me in to access my bank information. It’s always making me verify my account then immediately logging me out. On top of that the website doesn’t even work. It tells me my user ID is wrong and the bank doesn’t recognize my mobile number. Awful bank. Will be moving banks ASAP.

by SabrinaEpic3

Of course, I too was merged from the Home Savings bank. YourPremierBank was okay at first. Now, it’s constantly making me type in my password even tho I’ve enabled Face ID MULTIPLE times. Not to mention that now, I can’t log into YourPremierBank at all. I literally JUST reset my password on my computer and I still can’t log in. Says that my online banking has been locked but I can still log into it on my computer? YourPremierBank is ridiculous and is starting to make me consider other banks at this point.

by YomanFly

Everytime I try to log into my bank account it asks for verification through text message when I have my Face ID hooked up. When I do verify and get into YourPremierBank , is automatically kicks me out saying me session has expired when I haven’t even been able to look at anything. For an App that is supposed to hold your bank information, it is every unreliable.

by OhioWine

I constantly have to verify my credentials via text message. Once I did get my Face ID up and going it throws the introduction algorithm of features. I skip that and YourPremierBank still throws a pop-up asking me for my credentials. Only then can I get to my accounts.
It’s pretty but it has a ton of illogical issues for a very simple app.
At least the Home Savings app worked, worked well, and worked consistently. YourPremierBank was thrown together via high school senior project, I think.

by ✌️🌅✌️

Ever since the bank changed to Premiere, YourPremierBank refuses to use my Face ID. I have to type in my password every time. I don’t know what happened in the change, but can you please fix this? I’m in and out of YourPremierBank constantly and it would make things easier if I didn’t have to keep retyping my credentials. This was not a problem before.

by Nichole1$

As the other person said YourPremierBank constantly tells me it doesn't recognize my pass word and I have to put in all the info again and again. Today I've tried the entire day to get app to load and connect and it just freezes. I gave now deleted YourPremierBank and will once again try. It is pretty inconvenient---

by Zero20112012

In this day and age, YourPremierBank should be much more updated then it is. YourPremierBank is very simplistic. We should be able to write notes on any transaction we input, see which card made each purchase, sort easier. Home Savings Bank had these features, not sure who and why they made the decision to go backwards. I’ve talked to a lot of customers who have requested these and other updates. I hope a big rewrite is in the very near future.

by Ar1397s

I have had YourPremierBank for a few years now and I would occasionally have issues with it, such as it would tell me it couldn’t recognize my username/password so I would have to go through a series of security questions (which is quite annoying when you just want to quickly check your status) .. but now I will punch in my passcode and it will tell me the login is temporarily unavailable and then freeze. The only way I can get it to work is if I shut my phone down and then restart it and then try YourPremierBank .. it’s pretty inconvenient!

by Cynthia718

YourPremierBank is good but it would be Great if it showed the balance after every transaction made. Like other banking apps. Thank You!!

by PhatCal

When I first switched from home savings YourPremierBank was crap it crashed constantly and kept asking for my info after I saved it. But now I have no problems with YourPremierBank I guess it’s a migration thing probably 2 different systems merging. But it works fine and I rarely have to go to the actual bank now. Works great for me lol. Saves me a trip.

by Frustrated 001

YourPremierBank is worthless. I have never been able to use it. Every time I try to use YourPremierBank it states, Error The mobile application is currently unavailable. I previously had Commercial Savings Bank app which worked perfectly. I’m not sure why after 2 years this could not be fixed to where people could actually use it.!?? I have to continually view my account on my laptop which is very inconvenient.

by Lottochick66

I upgraded to an iPhone 8 about the same time they “upgraded” YourPremierBank and have nothing but problems with it. It will work fine one day, then it won’t recognize my thumbprint so I’ll have to delete everything and start over. Fix your app first federal, or I’ll try something else.

by Yogisunshine

I have never had such problems with a simple banking app. Mobile transfers and the mobile deposit function almost never work which are the most useful functions for me.

by Lessee.

Just as many others, I can't even use my correct user ID and password to log in. I like to check my account daily. So, being unable to log in is very inconvenient. Considering moving all accounts to a new bank.

by Hi Finance

YourPremierBank is cr-app. Hope you like error messages. If you’re over 80 yrs old and enjoy driving to the bank, parking, standing in line, talking with Mildred about your account and grandkids, and then driving back home for your sitz bath then YourPremierBank is for you because you’re not going to do any banking from your phone.

by Captain Cadabra

Used to work, though not well. Now, as soon as you unlock with fingerprint or password it says “temporarily unable to verify credentials, try again later” and is frozen. Have to kill YourPremierBank .
The website is pretty terrible too so that doesn’t help 🤦🏻‍♂️

by OhioMatt90

I had used YourPremierBank for years with little issue. However, the last month YourPremierBank won’t even work. It forces me to go through security questions each time and then once I’m finally logged in, it kicks me out after about 5-10 seconds and says I’ve been logged out. Does this every time. Completely unusable

by Delaney Weirich

I had YourPremierBank a few years back and it was awful! Consistently had errors or stated it didn’t recognize my username/password. Now that a few years have passed, I decided to give YourPremierBank a try again. It worked great for a few months, but now I haven’t been able to log in for WEEKS now due to a “server error” or a currently unavailable message.

by 8n6i3a

YourPremierBank is great when it lets you in your account. 90% of the time it says your temporarily unable to access your account. It’s so inconvenient.

by Cpringle16

YourPremierBank keeps freezing where when it is opened I can't click any buttons to type in my password and log on.

by Sleets93

Please fix YourPremierBank! It never works for me, all I wanna do is check my accounts and transfer. I had no problems with it with my old iPhone but seems to have multiple problems just even starting up with the iPhone 7. Love YourPremierBank when it works..which recently it has not.