Capital Group PlanPremier401k Reviews

by Effemmemm

American Funds - think about this from the perspective of the customer (account holders not companies) - it’s 2019 and users expect app-based access to their finances. This should be a standard feature for all your accounts - not just a premiere feature employers pay extra for.

by Specterwriter

Old version of app was easier to navigate and to read. This version is bland and not intuitive so very difficult to find things and to make changes. It also did something to account aggregation where my other site asks for my credentials for this account upon every login.

by Shmuelik

As simple as that. Have a few investment accounts with them. When typing in my social, login you name it. It can’t find my account. Online in web browser I have no issues to login.

by Mustangsally806

For the last few months I have significant issues with the log in button not working on CapitalGroupPlanPremier401k . This is very frustrating. It won’t let me “click” it…..just acts like nothing ever happened. Can this please be corrected??

by Cartoonhsjfjvryf

I can’t ever log in on CapitalGroupPlanPremier401k but I can on the computer with the EXACT same information. It is very frustrating that such a prominent company doesn’t take the time to fix CapitalGroupPlanPremier401k . It is another way the company can exchange money very quickly. It would be very helpful if they fixed it simply for profit’s sake, but really fix it for customer satisfaction!!

by Thdvehdbj

I have had to delete CapitalGroupPlanPremier401k and download it again 3 times in about 3 weeks now. It seems that every update they make I have to do this process to be able to log into CapitalGroupPlanPremier401k again. App is useful and would give it 4 or 5 stars if not for this issue as it is becoming frustrating.

by WhyWyoming122

For whatever reason CapitalGroupPlanPremier401k doesn’t disclose up front that it won’t work for many American Funds and Capital Group portfolios.

So you type in a lot of personal information then get “locked out”. But you can still log into your account on a desktop.

Disappointed that this isn’t disclosed up front.

by WRJ66

Before CapitalGroupPlanPremier401k became available for iPad and iPhone, access was available through a web interface. Actually the web interface was better and now CapitalGroupPlanPremier401k interface is clunky and more difficult to use. Additionally, within CapitalGroupPlanPremier401k , in the area for Statements & Notices, certain document types will not open and CapitalGroupPlanPremier401k doesn’t show the document type nor the type of error. For now, I just access the account on a Mac through the web interface. Much better. CapitalGroupPlanPremier401k needs a lot of work.

by Ben Kenon

Not user friendly, UI is counterintuitive. It’s not easy to add or edit additional income streams (if you have a Roth IRA outside of American Funds and want to track your contributions they have a manual option, but how do I go back and edit it if I decide to contribute more?) As it stands, I’ve scaled my 401k contributions back dramatically and increased my Roth IRA contributions on the assumption that taxes will be much higher when I retire in 30 years. What’s the point of allowing me to track outside income if I can’t edit it easily so that the math reflects my current situation?

To be fair, the tool is free. But the functions leaves much to be desired. If my employer did not use American Funds for our retirement, I would never ever utilize their services. It seems as if their app is designed to be opaque and difficult to use for more than the most superficial tasks, like a retirement calculator. There’s like 9000 of those online for free. I would expect more from American Funds. It never fails to boggle my mind that these companies that handle TRILLIONS of dollars a year have the most basic, bare-bones apps possible (also looking at you, Vanguard).

by Pino's Meatball

I’ve tried to use this to access my employer-sponsored 401k info. It doesn’t recognize credentials that work fine on the web and it can’t find my profile when I enter my personal info. It’s not worth it to sit on the phone with someone to fix.

by Kampfer09

Before you guys upgraded it to the latest update the widget was working. Not it’s doesn’t even work anymore like it use to. I went to CapitalGroupPlanPremier401k to turn the widget and I check it would show the information. But when refresh it it’s gone and it tells you to rest it up again. Please fix this issue.

by Timmeh71

When I saw that there was a mobile app so I could check my Trader Joe’s retirement account on my phone, I was naturally pleased. What I wasn’t expecting was this nonsense about asset allocation (or whatever it was CapitalGroupPlanPremier401k was trying to get me to do)! All I want is a simple app that let’s me check on my retirement account and see its current value. That’s all. Nothing more. CapitalGroupPlanPremier401k was deleted within a few minutes. If it’s fixed, I MIGHT download it again and give it another try.

by Gastronomer

When checking balance over time and changing to a different time range (YTD or 1-year, for example), CapitalGroupPlanPremier401k force closes.

Otherwise, CapitalGroupPlanPremier401k works well.

by Teembehr

App worked great until ios15.1 update. The login page is unresponsive after entering ID and password. Tried uninstalling and reinstalling, no luck.

by Yogipatel77

Touch authentication works after 3-4 attempts, after updating new version touch authentication stopped working, tried 7-10 times. App just allows to see balance, can’t do much what’s possible in website. Needs lots of improvements.

by Kostasko

CapitalGroupPlanPremier401k is for people who have their 401ks through their employers. That’s why I was able to get in. CapitalGroupPlanPremier401k itself seems functional so far. No issues. I suggest you read a bit before downloading an app that’s not meant for you (referencing all the negative reviews).

by Cheebiidem

It’s great you made an app

by Deerslayer66

All the info you need at your fingertips

by Jarhead8084

CapitalGroupPlanPremier401k is very user friendly.

by Cmoon007

So much easier than always logging into the website. Can print forms etc straight from CapitalGroupPlanPremier401k

by Lakshmi2121$$

American funds mobile app works well and has decent app features. But only problem I had is , it stops allowing me go to login after few weeks of use and give error message as contact plan admin. After I delete app and re-install it works well for few more weeks again. I request you to fix this issue, other than that good for me.

by Acejet

App keeps crashing when I try and load my statement . Can you add a spot under account where we can see our account number ???