Contact XProtect Support

by MXLDN

I have a business grade internet connection, the server has 6 cores and 20 gb or ram so I know that’s not the problem. Furthermore the app works just fine over WiFi and my other camera system (NightOwl) works just fine on my mobile over LTE. When I connect to mobile data good luck actually seeing anything for more than a few choppy seconds at a time before the image pixelates and bleeds together or freezes. This mostly happens as the camera is kicking back n forth between motion recording and not. So basically if there’s motion on the camera while you’re viewing it remotely, it’s going to stop working an freeze badly until motion recording stops. THIS ABSOLUTELY DEFEATS THE PURPOSE OF VIEWING IT REMOTELY! If I wanted my cams to only be viewable when I’m home I could’ve gone a lot cheaper. Will not be upgrading my license for more cameras as anticipated during initial setup. My $800 NightOwl System is putting your software to shame running with CONSIDERABLY more power. Which I had to give it because even with 4 Xeon core processors, it was still maxing out the cpu constantly. Might want to go back to the drawing board guys, there’s a lot of issues here and none of them I’ve found a workaround for yet...

by Daswafford

There is a memory leak in the current build. It can be reproduced by setting “Stay awake” from settings to on, and then leaving the app open permanently. I use it on a dedicated iPad Air viewing a 3x3 (9 total) camera view. The Milestone server and iPad are on the same local network. Cameras are a mix of 1080p and 4K Axis devices. Streams are configured for 30fps at 1080p in the Milestone Mobile’s “Performance” configuration. When left viewing the 9 camera display, the app crashes consistently after about 24-36 hours of use. Dropping FPS to 20 had no effect. The app still crashes after about a day. As a software engineer, it’s obvious that there is a memory leak in the app. It’s probably caused by the high frame rate and resolution I run, but for a commercial product, I would hope for better QA. I recently converted from XProtect Express and am on the latest release of XProtect Express+. I am under Milestone Care Plus but have been unsuccessful in escalating this bug.

Build: 13.2.1 XProtect Mobile (36) / 64
IOS IPad Air 3rd Gen on IOS 12.4
XProtect Express+ 13.2

by Ryan045678

There was a review on July 11 about this with no developer response. This is unusual because it’s kind of a problem and has been this way ever since Milestone mobile was initially released. The top and bottom nav bar essentially cuts off about a half inch of video, and that half-inch of video on the mobile screen is about a fifth of what we’re looking at. The only way to see the entire camera is to pinch zoom the image out. There’s no way to get the menu Bars to disappear or to change them to transparent, so they just sit in the way blocking a good portion of the image of the camera. Milestone do we have any feedback on this?