Contact Ivanti Support

by JKristinsson

While providing a secure way of accessing corporate email and another resources, the app is quite buggy. Launched automatically when Email+ or other in-suite apps, it’s supposed to verify device compliance, log in the user (FaceTime) and then hand back over to the originating app. But this never happens - it just verified device compliance and stops there. One need to switch back to Email+ in order to be once again forwarded to this buggy app before user authentication happens.

Also, might be my company policies, but as new iOS versions are not automatically approved, more then once, I had my phone automatically update iOS overnight and the first check of emails using Email+/MobileIron in the morning rendered my device non-compliant and Email+, together with my on device email and settings is wiped and I am without access to my corporate resources until some IT resource person have had their morning coffee and decided that the iOS security update indeed made the device more secure.

This app and the whole suite uses old fashion security approaches and offers little convenience for the users. If you are stuck with this solution because of your company polices, I’m so sorry for you.

by The Stig Again

This, and the Docs@Work companion, have been nothing but trouble. Crashes, bugs, etc. Our IT department chose this app for security purposes, but the app functionality for the user is nothing but trouble. The document management functions work/don't work inconsistently. Just trying to sign a document can be an exercise in frustration. The pop up menus appear and disappear on a whim and the signature save function will work then not work. I'll amend a document then save it, then the app won't let me have access to it again. Now I'm told that there is a new update and Mobileiron will no longer work with any iOS less than 10, so my 3rd Gen iPad (which can't be upgraded beyond 9) won't run it, which means I would have to spend hundreds of dollars on a new iPad just to run Mobileiron, which isn't even working properly on my iPhone 8 with iOS 11!

by Beekster1969

Our company switched to this product for some unknown reason. I believe it has something to do with security but we were not told the reason. With that said, it’s terrible. You have to have it open to known when you have a new e-mail. This drains your battery. Another item is that I can no longer go to a simple URL link. Maybe this is also a security issue? But I can manually go to the link by copy and paste so what does it matter? I would never recommend this product to anyone… IF you have a choice.